Communication Skills in Business - Semester Report

This report delves into the crucial role of communication in business operations. It begins by defining communication and its importance in fostering relationships within the workplace. The report then explores various communication theories and models. The core of the report focuses on oral ...Read More

COMMUNICATION SKILLS
IN BUSINESS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT.......................................................................................................................1
TASK 2............................................................................................................................................1
Oral communication...............................................................................................................1
TASK 3............................................................................................................................................2
Communication in writing......................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Communication is a process in which message are conveyed and received between two or
more individual. For this, it is important that people uses similar language which can be
understood by both sender and receiver (Escartin and et. al., 2014). Thus, it is an effective tool
for communicating at workplace in order to establish a better relationship. Report will highlight
different kinds of theories that accompanying communication other than this it also includes
model. Further in this assignment oral communication is also included which he/she uses for
interacting with one another. Lastly, communication writing and its skills such as C.V., letter and
e-mail is mentioned in this report.
TASK 1
Covered in PPT
TASK 2
Oral communication
This is considered under verbal communication which consist of words. For this, it is
necessary that two or more person are included in conversation. Therefore, it is important that a
person uses good figures and speech so that they can easily influence others with the talks.
Further as there is only one medium through which an individual i.e. mouth thus, it is essential
that choice of speech is appropriate (Urios and et. al., 2015). In context with business operations,
this is an effective process as it give immediate response as compared with written
communication.
Oral communication is gives appropriate results but secrecy is not maintained because of
which most of the companies fails to establish things top secret. For sustaining a better position
in market area through oral communication they try to get feedback and reviews in order to know
current trends so as to satisfy needs and wants of customers. This will enable company in
generating more and more revenues in speculated time frame (Friedner, 2015). As per the case
study it has been evaluated that customer is frustrated because product was not delivered on time.
A short conversation of interview is mentioned below that was happened between consumers and
manager.
Interview Conversation
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Interview panel (Customer): Is this the service you provide to customer?
My response: This is for the first time that happened and we are very sorry for the
inconvenience that happened to you. Company will make sure that same is not repeated again.
Interview panel (Customer): What about my loss who will pay for that as the services what you
gave was not appropriate.
My response: I am sorry sir, whatever loss you faced will be paid by the company and this will
not be repeated again. Product that you have applied will be delivered right on time on your
respected address. Thus, you will not get any type of problems in future.
Interview panel (Customer): Please don't give me an excuse as I will not purchase any product
from your company.
My response: Sir, as this was for the first time that happened and company has terminated the
person who was responsible for the same and from my side I will make sure that incident is not
repeated again.
Interview panel (Customer): Because your company is a big organisation and you have a
reputation at market area so I will give you a chance to improve your services and prove me
wrong.
My response: Yes, right a way sir, and this time you will not face any kind of obligations will
be faced. Hope you have a good day Sir. It was nice talking to you.
Interview panel (Customer): Welcome.
TASK 3
Communication in writing
Curriculum Vitae
Name: John Morrison
Address: 7th Avenue, Queens Street, London, England
E-mail: [e-mail]
Objectives: To work with a reputed company so that I can increase my skills and knowledge
that can be applied in my future business operations. This will also enable me in knowing the
procedure of how to work in an organisation. Further while working in this organisation I want
to play some role in obtaining all the goals and objectives in one financial year.
Skills acquire:
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 Good in managing conflicts and problems.
 Have leadership and management skills.
 Good speaking language Can easily influence anybody.
Work Experience:
 5-6 years of business experience in the field of sales and marketing
 Designation: worked as a manager in previous organisation.
Letter
TESCO
Welwyn Garden City, Hertfordshire
England
June 14th, 2018
Dear,
Mr. Mark Edward
Head of Human Resource
TESCO
Sincerely,
This is to inform you that, I John Morrison want to work with your company which is a
solely a very reputed organisation in London. Through this, I want to give my service to the
firm and play some role in generating more and more revenues. In my context it will increase
my experience which will be further helpful in my entire life. I get to know about the
advertisement from the website and on various mediums in which it was published.
From my previous job I got to learn about selection and recruitment process along with
this I have developed my personality and now I am being able to influence others.
Further I am looking to meet you for my personal interview. For any kind of query please
contact me on my mobile number which is 123456789.
Thanks and Regards
E-mail
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To: “John Morrison”
Cc: All top management
From: “Mark Edward”
Subject: Selected for the job
Dear John Morrison
Hereby to inform you that your CV has been shortlisted by the company and you are
selected for desired post i.e. of Assistance HR manager in TESCO. Your prime duty is to
evaluate the current business trend and make strategies accordingly. Therefore, to discuss about
the salary packages and more you have to be here for the same.
For further queries and details you can directly contact with my supervisors.
Warms and Regards
Mark Edward.
CONCLUSION
From the above report, it has been evaluated that, communication is the basic medium for
interacting with others related to business and any other. So, it is essential that an effective
medium is used by the organisation. Now a day's there are various mediums through which a
person can establish a better communication with other individuals.
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REFERENCES
Books and Journals
Urios, M. I. and et. al., 2015. Generic skills development and learning/assessment process: Use
of rubrics and students validation. Journal of Technology and Science Education. 5(2).
pp.107-121.
Hansen, G. R., Lalanza, J. F., Sibilla, I. and Muñoz, J., 2014. Space of teaching support and
innovation: three years of collaborative work. Journal of Technology and Science
Education. 4(2). pp.71-78.
Ameh, G. S., 2015. The relevance of libraries and information communicaton technology in
education and national development: the Nigerian perspective. International Journal of
Development and Management Review. 10(1). pp.225-234.
Escartin, J. and et. al., 2014. Flow experiences in everyday classes of Spanish college students:
The fit between challenge and skill. Journal of Technology and Science Education. 4(2).
pp.62-70.
Friedner, M., 2015. Deaf bodies and corporate bodies: new regimes of value in Bangalore's
business process outsourcing sector. Journal of the Royal Anthropological
Institute. 21(2), pp.313-329.
Goodwin, J. N., Davis, A. and Telg, R.W., 2014. Communicaton Audits: Adding Value and
Social Impact to Agricultural Communications. Journal of Applied
Communications. 98(1). p.3.
Robledo, J. L. R., López, E. A. and Arán, M. V., 2014. Sales Education beyond the classroom:
Building participative learning experiences in Sales Management through the CMGS
Method (Case Method with Guest Speakers). Journal of Technology and Science
Education. 4(3). pp.138-154.
Indrawati, A., 2015. Faktor-Faktor Yang Dipertimbangkan Mahasiswa Dalam Memilih Lembaga
Pendidikan dan Pelatihan Bisnis di Kota Malang. Jurnal Kompilasi Ilmu Ekonomi
(KOMPILEK). 6(1). pp.53-67.
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