Communication Skills for Business: Effective Strategies Report

This report examines the critical role of communication skills in a business environment. It begins by outlining fundamental communication models, including the sender-receiver process, encoding, decoding, and feedback mechanisms. The report then details various communication methods and technologies, such as verbal, non-verbal, visual, and electronic methods, highlighting their benefits and applications. Furthermore, it explores the principles of effective communication, emphasizing simplicity, clarity, brevity, planning, accuracy, attentiveness, and relevancy. The report also addresses common barriers to communication, including jargon, trust issues, unclear channels, and cultural differences, providing insights into how to overcome these obstacles. Finally, the report includes a list of references, including several key publications on business communication.

Communication
Skills For
Business
TASK 1

1.Communication Models and
System used in Business
A communication model within an organisation depicts the way the messages will be send
between the sender and receiver. The process allows proper sending of messages within an
organisation resulting in better understanding amongst the two parties of communication. In
general business, the following structure is used :-
• Sender
• Encoding
• Message
• Channel Of Communication
• Receiver
• Decoding
• Feedback

Contd…
• Sender :- is the person from whom the message is sent.
They need to ensure that the delivery of message is
correct and no errors are made while sending it to the
next step.
• Encoding :- refers to the process of changing the
message in a way that it is only understood by sender and
receiver. This message is changed with help of using
several icons, codes, numbers ensuring that only two
parties to communication are able to interpret it.

Contd…
• Message :- the actual message / information after
encoded and ready to be sent to the receiver.
• Channel Of Communication :- is the medium through
which the message will be sent. This has to very clear
mode allowing the receiver to get perfect message. There
are several channels available, company chooses the best
option it feels be it mails, letters or calls.
• Receiver :- through the channel of communication
message is received by receiver, he now tries to decode it
in order to understand the message.

Contd…
• Decoding :- refers to the process of bringing back
message to its original form. Correcting all the icons,
numbers etc. allowing receiver to interpret what sender is
trying to communicate.
• Feedback :- after receiving the message, the receiver
send a feedback to sender with the validation that they
have understood the message and will act accordingly.

2. Communication Methods and
Technology in Businesses
• Verbal Communication :- when the information amongst the parties to
communication is shared through speech it is referred to a verbal
communication. The parties should ensure that the words spoken during
communication are correct and carry relevance otherwise the
communication would become insignificant.
• Non-Verbal Communication :- when the communication amongst parties
occur through body language (kinesics), distance (proxemics), voice
(paralanguage), touch (haptics) this would result in non-verbal form of
communication. This mode of communication becomes highly relevant when
there are too many people and message needs to be communicated to only a
few people.

Contd…
• Visual Methods Of Communication :- When a message
is communicated through signs, graphic designs, films,
typography etc. involving some visual.
• Electronic Method :- there are several ways in which
message could be sent from sender to receiver
electronically. Through emails, mobile phones, video
conferencing, instant messaging, fax etc. the message can
be delivered easily and at very high speed to the receiver.

Contd…
• Benefits of Formal Communication :-
• 1. Much easier form of communication.
• 2. Establishing permanent record.
• 3. Leads to quick accomplishment of work.
• 4. Maintains ease of co-operation and co-ordination.
• 5. Mostly free from mistakes.
• 6. Ease of delegation of authority.
• 7. Maintenance of discipline.
• 8. All the information could be used as reference

Contd…
• Benefits of Informal Communication :-
• 1. Acts as alternative system.
• 2. Is a medium for presenting grievances.
• 3. Helps in improving relationships within organisation.
• 4. Recommendation are easily provided.
• 5. Faster mode of transmission of information.
• 6. Emotional assistance and relief could be easily provided.
• 7. Solution to problems is easily provided.
• 8. Leads to job satisfaction.

3. Making communication
effective
• There are a few principles to effective communication discussed below :-
• Principle of Simplicity
• Principle of Clarity
• Principle of Brevity
• Principle of Planning
• Principle of Accuracy
• Principle of Attentiveness
• Principle of Relevancy