Effective Communication Skills for Business: A Comprehensive Report

This report delves into the critical role of communication in business success. It covers various aspects of communication, including communication models, systems, methods, and the impact of technology. The report analyzes both oral and written communication skills, with a specific focus on an interview scenario where an interviewee handles an irate client. It showcases an example of an effective oral conversation, highlighting the interviewee's ability to remain confident and provide solutions. Furthermore, the report examines written communication through the presentation of a CV, a business letter, and an email, demonstrating the importance of these documents in a professional setting. The conclusion emphasizes that effective communication is essential for achieving business goals and objectives, highlighting the ability to identify individual abilities and conversation skills in interview processes. The report references several books and journals to support its findings.

Communication
Skills
for Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2............................................................................................................................................1
TASK 3............................................................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Communication is a process of transfer massage from one place to another effectively. A
part from this, it is a exchanging as well as imparting of data or information by writing, speaking
or any other mode of conversation with in and out side the company. Communication is very
effect tool to make relationships with clients thus help organisations to attract large number of
consumer toward firm product and services effectively. In this report covers communication
model, systems, method and technology with business. Also includes oral communication as
well as written skills of interviewee.
TASK 1
Covered in PPT
TASK 2
Effective Oral communication is a key success of sales person because when they meet
their clients orally tasking with each other about product and its feature, after then all legal
formalities should be done on on written basis. In interview room, interviewer has provide
situation to interviewee in which person has deal with irate clients that can not receiver their
delivery of product on promises date and time. The oral conversation has going thought like this,
Clients: Hello.......
Interviewee: Hello sir....
Clients: I am not receive my product till yet.....
Interviewee: Sorry for inconveniences sir, but due to some technical issues firm can not able to
deliver your product on time.
Clients: So what, I don't needed any excuse please solve issues as soon as possible.
Interviewee: I can understand sir their problem and convey it with my technical team so they
solve their issues effectively in limited time.
Clients: Your company services is very bad and I will make sure not only me but also my
friends, family, social group etc. purchase your product.
Interviewee: Sorry for inconveniences...
Clients: What is sorry....some time it can not work so please not give me any apologetic
statements.....
1

interviewee: I can understand sir....
Clients: No you don't.....
Client: Please tell me the actual delivery time........
Interviewee: Okay sir..........tell me discuss with my team, wait for a while.
Clients: Okay.
Interviewee: Hello sir.....sorry for waiting........ I have discuss your issues with technical person
and they says hardly three to four days....... product should be delivery on your home stop.
Clients: Please do it as soon as possible and provide me full information time to time on
delivery progress.
Interviewee: As per my best practice sir.......
Clients: Okay....
Interviewee: Thank you sir........ I hope, my assistant help you to solve your problem effectively
…......
Clients: Yes it is.....
Interviewee: Thank for buying product...... I will hope you are fully satisfied with our services...
we feel very proud to serve our product and services gain when you needed....... Thank
you...have a nice days......
After role play interviewer find out that interviewee has well confident about their
communication, they can not hesitate or humble when they speak, full of confidence, clear about
what they says and how to hand a situation in front of person.
TASK 3
Written communication has very important for business because there are several
different type of legal work has completed. Here are explain three written task that prepare by
interviewee as follows:
“CV”
Curriculum vitae
Name:
Email ID:
Contact number:
Address:
2

Objective: I am able to make effective communication with other so that they are able to
achieve goals and objectives appropriately. I am capable to established strong positive relations
with other through this able to develop long run relationship.
Education Qualification:
Fields University Grade Passing year
MBA FDS university A+ 2015
Graduation in
commerce.
GFXZ University A 2012
Diploma in IT. HGFD College of
Britain.
B+ 2013
Experience:
I am fresher but lot of experience with by practical practices during my academic period.
Skills:
 Effectively communication in written and oral.
 Analytical knowledge
 Strong interpersonal skills
“Letter”
DHJUI JJ
C12 street light, London.
12 May 2018.
Mr, Johen.
Marketing head.
HFD group
Dear Johen,
I would like to says 'thank you' to you for providing me great full opportunity to work under
you. I am completed my MBA in marketing and Sales from FMS FHUI university in the year
2017. When was completed it, I want to work with you and get lot of knowledge that you have.
I wish every success in your future came and I make sure my work has satisfying you, I will
3

trying my best.
Your sincerely
DHJUI JJ
“E - mail”
From: Johen mettell [e-mail]
Date: 12 May 2018.
To: [e-mail], [e-mail], [e-mail], [e-mail]
Subject: Congratulation for Promotion.
Good morning all,
Congratulation to all those have get promotion in their position and for those who can not
receive it but best trying for it. I Hope, all of you completing your new role and responsibilities
effectively and achieve target in limited period of time appropriately. Hard work, stay confident
and get success in their long run career. Best of luck to all.
RGHK TYH
Human resources department
RHJ group.
CONCLUSION
Form the above report it is concluded that effective communication is a key factor of
success for business unit through this they are capable achieve goals and objectives in limited
period of time. In interview process, human resources manager has identifying individual ability
as well as conversation skills which help them to deal with clients effectively and close the deal
in given time frame. In present, formal E- mail is more popular and organisation communicate
things by this ways with in work place.
4

REFERENCES
Books and journals
Chen, H., Chiang, R. H. and Storey, V.C., 2012. Business intelligence and analytics: from big
data to big impact. MIS quarterly, pp.1165-1188.
Cornelissen, J. and Cornelissen, J. P., 2017.Corporate communication: A guide to theory and
practice. Sage.
Cotton, D. and Falvey, D., 2012. Market Leader Upper Intermediate: Business English Course
Book. Pearson education.
Guffey, M. E. and Loewy, D., 2012. Essentials of business communication. Cengage Learning.
Hashim, J., 2015. Information communication technology (ICT) adoption among SME owners in
Malaysia. International Journal of Business and Information. 2(2).
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Martin, J. N. and Nakayama, T. K., 2013. Intercultural communication in contexts. New York:
NY: McGraw-Hill.
Robles, M. M., 2012. Executive perceptions of the top 10 soft skills needed in today’s
workplace. Business Communication Quarterly. 75(4), pp.453-465.
Sekaran, U. and Bougie, R., 2016. Research methods for business: A skill building approach.
John Wiley & Sons.
Storbacka, K., 2011. A solution business model: Capabilities and management practices for
integrated solutions. Industrial Marketing Management. 40(5). pp.699-711.
Verčič, A. T., Verčič, D. and Sriramesh, K., 2012. Internal communication: Definition,
parameters, and the future. Public relations review. 38(2). pp.223-230.
5