This report delves into the critical role of communication in business success. It covers various aspects of communication, including communication models, systems, methods, and the impact of technology. The report analyzes both oral and written communication skills, with a specific focus on an interview scenario where an interviewee handles an irate client. It showcases an example of an effective oral conversation, highlighting the interviewee's ability to remain confident and provide solutions. Furthermore, the report examines written communication through the presentation of a CV, a business letter, and an email, demonstrating the importance of these documents in a professional setting. The conclusion emphasizes that effective communication is essential for achieving business goals and objectives, highlighting the ability to identify individual abilities and conversation skills in interview processes. The report references several books and journals to support its findings.
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