Business Communication Skills Report: Module Analysis and Review

This report delves into the critical role of communication skills within a business environment. It begins by defining communication and its importance in conveying information and fostering understanding. The report then examines various communication models, systems, and methods, alongside a discussion of formal and informal workplace conversations and the principles of effective communication. The core of the report analyzes both oral and written communication, offering practical examples such as a customer service scenario demonstrating effective handling of a dissatisfied client and examples of written business documents. The report incorporates examples of a curriculum vitae, a business letter, and an email, demonstrating the application of written communication in various business contexts. Finally, the report concludes by reiterating the significance of communication in business operations and decision-making, referencing several academic sources to support its findings.

Communication
skills for business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 .........................................................................................................................................1
Covered in PPT .........................................................................................................................1
TASK 2............................................................................................................................................1
TASK 3............................................................................................................................................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................4

INTRODUCTION
Communication is a process of transferring information from one person to another
through this individual has able to understand situation and take right decision accordingly. It is a
two way procedure of reaching common understanding or thought in which peoples have
exchange or encoding decoding data, ideas, feeling, news etc. thus help to create as well as share
meaning information with each others. In this report covers communication models, system and
methods. It also includes formal and informal conversation with in work place as well as
principles of effective communication. In assignment explain about oral as well as written
communication.
TASK 1
Covered in PPT
TASK 2
Oral communication is a one of another most effective method of communication through
this person are able to develop positive relationship with another by understanding their feeling,
thought, emotional state and many more. In this, people has share their idea with the help of
mouth and another has list it with their hearing capabilities (Chen, Chiang and Storey, 2012).
According to given report, interviewer has provide situation to interviewee in which one client is
highly dissatisfy with company product and services due to late delivery. As a customer's care
executive, interviewee has handle the condition with oral communication as follows:
Client: Hello....
Interviewee: Hello madam ...... good morning......
Clients: I was purchase XYZ product from your company and possible delivery time should be
day before yesterday..... but till now I am not receiving by goods....
Interviewee: Sorry for inconveniences madam, please provide some information like invoice
number, your name, address etc..........
Client: Okay...... my name is TYYUT and another information are........
Interviewee: Thank you for providing this data.......... let me check all detail about their product
delivery....... please wait for a while.....
Client: Okay....
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Interviewee: Thank you for waiting madam....... due to three days strike of commercial
transportations in the city...........company can not able to deliver your product on time.....
Client: My delivery time is day before yesterday and strike should be begin from
yesterday.......so please don't provide me any false statement......
Interviewee: Yes madam, you are right but on that day due to technical issues no one delivery
are has been made.............
Client: So what, that is not my problem....... I have face issues due to non delivery of goods thus
effected negatively by image in front of other..........
Interviewee: I am extremely sorry for this problem madam...... I am understand your situation
but please consider my apology on the behalf of company.....
Client: I don't want any excuses from your side........ I needed my product delivery as soon as
possible........
Interviewee: Yes madam, ........ I will make sure your goods delivery should be made firstly
when strike is over.......
Client: Mark sure.....
Interviewee: Yes madam.......
Interviewee: Any other query madam.....
Client: No.....
Interviewee: Thank you for calling........ I hope my assistant is helpful for you.......... and I am
able to solve your issues effectively......... hope your day will nice and happy....
TASK 3
Written communication is most important for an organisation through this they are able
to run entire business activities appropriately. It should be done by several ways letter, e- mail,
post and many more (Cornelissen and Cornelissen, 2017). Some documentation example are
detail as follows:
Curriculum vitae
Name:
Email ID:
Contact number:
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Address:
Objective: I am able to influence clients buying behavioural positive resulted achieve sales
target in limited time period.
Education Qualification:
Fields University Grade Passing year
MBA HGFD university A+ 2017
Graduation in
commerce.
JHGF University A 2014
Diploma in IT. JHG College of
Britain.
B+ 2015
Experience:
I am fresher and lot of practical knowledge as well as experience which are earn during my
training period.
Skills:
 Effectively communication in written.
 Analytical knowledge
 Strong interpersonal capabilities.
“Letter”
FFSSEF JJ
D56, street light, London.
12 May 2017.
Miss, Sally.
Marketing head.
HRD group
Dear Sally,
I would like to say thank you for providing me grate opportunities through this I am able to
explore my self appropriately thus help me to achieve goals and objectives in given time frame.
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I will try my best to completing target and achieve common goals.
Your sincerely
FFSSEF JJ
“E- mail”
From: Sally mettell [e-mail]
Date: 15 May 2017.
To: [e-mail], [e-mail] , [e-mail] , [e-mail] ,
Subject: Congratulation for Promotion.
Good morning all,
Congratulation to all individual who get promotion this year. I hope your dream should came
true and now your responsibilities has rise, I wish all of you achieve common goals
appropriately and in limited time period.
Devide Thomas
Human resources department
FHHJ group.
CONCLUSION
From the above report it is concluded that communication is a simply act of transferring
data from one location to another. Massage are send by person by using different kind of
communication channel and receiver decoding this information that help to take right decision in
limited period of time appropriately.
REFERENCES
Books and journals
Chen, H., Chiang, R. H. and Storey, V.C., 2012. Business intelligence and analytics: from big
data to big impact. MIS quarterly, pp.1165-1188.
Cornelissen, J. and Cornelissen, J. P., 2017.Corporate communication: A guide to theory and
practice. Sage.
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Eggenberger, E., Heimerl, K. and Bennett, M.I., 2013. Communication skills training in
dementia care: a systematic review of effectiveness, training content, and didactic
methods in different care settings. International Psychogeriatrics. 25(3), pp.345-358.
Hashim, J., 2015. Information communication technology (ICT) adoption among SME owners in
Malaysia. International Journal of Business and Information. 2(2).
Matsuda, A. ed., 2012. Principles and practices of teaching English as an international language
(Vol. 25). Multilingual Matters.
Robles, M. M., 2012. Executive perceptions of the top 10 soft skills needed in today’s
workplace. Business Communication Quarterly. 75(4), pp.453-465.Guffey, M. E. and
Loewy, D., 2012. Essentials of business communication. Cengage Learning.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management (pp. 105-122). Springer
Berlin Heidelberg.parameters, and the future. Public relations review. 38(2), pp.223-
230.
Smith, P. R. and Zook, Z., 2011. Marketing communications: integrating offline and online with
social media. Kogan Page.
Wilton, N., 2011. Do employability skills really matter in the UK graduate labour market? The
case of business and management graduates. Work, employment and society. 25(1).
pp.85-100.
(Chen, Chiang and Storey, 2012)(Cornelissen and Cornelissen, 2017)Hashim, 2015)(Robles,
2012)(Rosemann and vom Brocke, 2015)
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