Communication Skills for Business: Models, Methods, and Principles

This report explores the critical role of effective communication in business operations. It begins by outlining various communication models, including linear, transactional, and interactive models, highlighting their applications and components. The report then defines key communication methods and technologies, such as face-to-face interactions, emails, teleconferencing, and video conferencing, along with their benefits in a business context. Furthermore, it details the principles of effective communication, emphasizing clarity, planning, accuracy, relevancy, attentiveness, and time consideration. The assignment also includes a curriculum vitae, a formal report on effective communication to customers, and an email example, providing practical applications of the concepts discussed. The references section provides a list of books and online resources used in the report.

COMMUNICATION SKILLS FOR
BUSINESS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Description on models of communication and its system used in businesses........................1
TASK 2............................................................................................................................................2
2. Define communication methods and technologies in business. .............................................2
TASK 3 ...........................................................................................................................................3
3. Description on outline of principles of effective communication...........................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Effective communication plays a key role in order to bring systematic operation
in an organisation. Communication is a system that works to deliver care plan to yield
the best possible satisfaction to customer (Chang and et.al., 2018). It is a core part of
each enterprise and it will help to achieve organisational objectives. The present report
will give its major focus on theory of communication, methods and those principles
which helps to make effective communication. In addition to this, communication is a
two way sharing process and is needed to be in an impressive manner and it also depends
on nature of profession. Thus, it can be said that communication plays vital role in
business enterprise.
TASK 1
1. Description on models of communication and its system used in businessesCovered in
PPT.
TASK 2
2. Define communication methods and technologies in business.
Communication can be taken as an essential part and with the help of it; any
business can be conducted in effective manner. In this term, it can be said that a
successful businessperson it is important to use differed kind of communication methods.
This kind of process will be helpful in terms to accomplish needs and objectives.
These are defined in the following manner -
Face to face communication- It is one of the effective ways of making communication
and can be done with meetings, conferences etc. At the time of making effective
communication the body language and expression must meet to conversation. It is one of
the effective methods in order to process effective communication among individuals.
E-mail communication- in this, E-mail is helpful in terms to communicate the whole
world together in common platform (Fogel, 2017). It is enhancing the efficiencies of
working as under this fast communication can be done. Thus, with help of this, quick
1

response can be given and taken and attachments can also be added. This kind of
communication process can be carried out between two or more persons.
Teleconferencing- It is another method of business communication and it is the most
commonly used method at workplace. It is useful at the time when people are not able to
attend meeting. This mode will help to save travel expenses. In this way, it is a
systematic process as people do not have need to move from here and there to make the
communication.
Video conferencing- It is quite similar to video conferencing and there is also one
common advantage is that individual does not have travel for attending the meeting. In
addition to this, it can be said that technological has brought advantage which process
effective working. It is a two way process under thus person can see each other and it can
be done on TV screen and with help of monitor.
Benefits of formal communication to organisation
Formal-
 It helps in developing the smooth communication in enterprise.
 It is very useful in order to enhance efficient.
Informal-
 It is helpful in order to have improvement in relations.
 It is valuable in measuring reaction of employees.
TASK 3
3. Description on outline of principles of effective communication
Effective communication is one of effective source of making profitability and
productivity. There are principles of effective communication as are-
1. Principle of clarity- In this message should be clear and precise. Thus,
ambiguous message will not be helpful in order to make effective
communication.
2. Principle of planning- In this before preparing any message the communicator
should plan for message. With help of selecting media and process of sending the
message to communicate.
2

3. Principle of accuracy- under thus facts and information provides in message
should be accurate. In this any kind of wrong information can create the
confusion.
4. Principle of relevancy- In this communication should contain relevant
information. Thus, unnecessary things are need to be avoided so that effective
communication be done.
5. Principle of attentiveness- The good listening will be helpful in order to process
effective communication. Under this receiver should be attentive at the time of
receiving of message.
6. Principle of time consideration- With help of this receiver should have its
proper consideration over effective communication. In this term it can be said that
timely passing of information from here to there will be helpful in order to run
systematic information (Varey, 2002).
1. YOUR CURRICULUM VITAE
The major objective of mar career is to enhance the knowledge in finance so that I can
develop may practical approach. I would like to have those challenges which will help
me to prove my self and provide dynamic environment of working. My major focus is to
being the expert in Finance manager so that it will give hight to my future.
Personal Information:
Surname:
First Names:
Title:
Home address:
Telephone number:
Education and Qualifications
University: MBA (Finance and Marketing)
High School: Commerce background
practiced in finance for 1 year
Work Experience / Careers History
 Worked as an accountant for 3 years.
3

Other Skills / Knowledge /Ability
 Finance expert
 Accounting skills
2. Formal report
Report on
Effective communication to cuctomers
Submitted to
ABC Co.
Department of sale & accountant manager.
Submitted by
XYZ
Letter of apologize to customer
Date- 1st July 2018
Dear ma'am,
This is to inform you that I am in guilty about having late delivery of products. I want to say
sorry for our inconvenience. I went through the information and analysed that this all are seen
to be relevant and reliable and I make sure that from next time it won't happen gain. If any
further clarification required than you can contact me at any time.
Sincerely yours
XYZ
3. E-mail
Subject- Interview for having post as accountant manager
Dear ma'am
4

I would like to thank to the interviewer for conducting my interview. I have applied for the post
of for finance manager and it was collected on 1st of July 2018. I came to know about the
various things with help of this interview.
I am experienced in this field and it is of one year. I have competed my MBA in Fiance
background so it is helpful in term to have practical as well as theoretical knowledge.
Sincerely
XYZ
E-mail address
CONCLUSION
From above report, it can be summarized that communication plays significant
role in order to process things effectively. The present report has covered various things
as theory of communication, methods and those principles that helps to make effective
communication. Thus, communication is helpful in order to reach potential customers.
5

REFERENCES
Books & Journals
Chang, Y.S and et.al., 2018. Interventions to support effective communication between
maternity care staff and women in labour: A mixed-methods systematic
review. Midwifery. 59. pp.4-16.
Oetzel, J.G., 2017. Effective intercultural workgroup communication theory. The
International Encyclopedia of Intercultural Communication, pp.1-5.
Thompson, N., 2018. Effective communication: a guide for the people professions.
Macmillan International Higher Education.
Fogel, A., 2017. Two principles of communication: Co-regulation and framing. In New
perspectives in early communicative development. Routledge.
Varey, R.J., 2002. Marketing communication: Principles and practice. Psychology Press.
Online
Principles of Effective Communication in Business. 2016 [Online] Available through:
<http://bconsi.blogspot.com/2012/12/principles-of-effective-communication-in-
business.html>.
6

7