Communication Skills: Models, Methods, and Effectiveness in Business

This report provides an overview of the significance of communication skills in business organizations. It explores various communication models, including Schramm's Interactive Model and Dance Helical Spherical Model, highlighting how these frameworks facilitate information exchange within a business structure. The report delves into different communication methods, such as verbal, non-verbal, visual, and electronic methods, and examines the benefits of both formal and informal communication channels. Furthermore, it outlines essential principles for effective communication, including simplicity, planning, clarity, relevance, and feedback, emphasizing the importance of these elements in ensuring messages are delivered accurately and efficiently. The report concludes that strong communication skills are vital for both individual and organizational success, enabling timely task completion and fostering a conducive environment for effective information flow. Proper communication channels and models are crucial for ensuring that the right information reaches the right people at the right time, ultimately contributing to organizational efficiency and success.

TASK 1
Communication Skills for
Business

INTRODUCTION
Communication Skills are very
important in order to run any
organisation effectively.
There are various ways it could be
achieved but the best way is the
one in which the sender and
receiver are able to effectively
communicate the information.
In order to increase efficiency of
operation, communication within
an organisation should be
effective.
There are various methods of
communication that occurs within
an organisation which will be
discussed in this report along with
benefits received to both the
parties in case of effective
communication.

1.1 Communication Model and system used in Business
• Models are general representation which highlight how work
is to be done within a framework.
• A communication model signifies the way a task will be
communicated within an organisation.
• There are several models through which communication can
take place within and organisation.
• Usage of these models depends upon structure followed in the
organisation as well as the level of information shared
amongst the people working within organisation.

A few examples are :-
Schramm's Interactive Model :-
• It was developed By Wilbert Schramm in 1954.
• He happens to be the first persons to through
emphasis on mathematical formulation of
communication table giving extra care on coding
and decoding maintenance

Dance Helical Spherical Model :-
• was propagated by Helix in 1967.
• He clearly states that communication is present in an
individual from his birth till his existence.
• His theory claims to be of flexible communication model.
• He argues that all the past and future activities will have an
impact on communication of an individual in the organisation.

1.2 Communication Methods and Technology in Business
There are various ways in which communication occurs within
an organisation :
• Verbal Communication
• Non-Verbal Communication
• Visual Methods Of Communication
• Electronic Method

A few types of communication with their benefits :-
Benefits of Formal Communication :-
• It is a much easier form of communication.
• Helps in establishing permanent record.
• Leads to quick accomplishment of work.
• Maintains ease of co-ordination and co-operation

Benefits of Informal Communication :-
 It acts as alternative system.
 Grievances could be sent while communicating through this medium.
 Helps in improving relationships within organisation.
 Recommendation can be easily provided.

1.3 Making Communication Effective
There are a few principles which would surely help in effective communication :-
• Principle of Simplicity
• Principle of Planning
• Principle of Brevity
• Principle of Clarity
• Principle Of Relevance
• Principle of Accuracy
• Principle of Attentiveness
• Principle of Feedback
• Principle of Time Consideration
• Principle of Language Control

Conclusion
• It could be concluded that communication skills are very necessary for survival of
business.
• There are times where people find it difficult to communicate within a structure
because of lack of proper communication channel.
• An organisation should ensure that it is following a proper model for
communication in order to make sure that messages are delivered effectively.
• This would result in timely completion of tasks.
• Communication skills help both individual and organisation.
• Individual are able to communicate in a better way if they have these skills.
• On the contrary organisation is able to effectively communicate if they follow a
proper channel and hierarchy allowing the flow of right information on the right
time.

REFERENCES
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• Paun, G., Rozenberg, G. and Salomaa, A., 2010. The Oxford handbook of
membrane computing. Oxford University Press, Inc..
• Popp, R., Raneburger, D. and Kaindl, H., 2013, June. Tool support for
automated multi-device GUI generation from discourse-based
communication models. In Proceedings of the 5th ACM SIGCHI
symposium on Engineering interactive computing systems (pp. 145-150).
ACM.