Comprehensive Report on Communication Skills for Business Studies

This report provides a comprehensive analysis of communication skills in a business context. It is divided into three tasks, starting with an examination of communication theory, including models, systems (formal and informal), and technologies used in organizations. It identifies barriers to effective communication and explores oral communication skills, emphasizing the importance of listening, non-verbal cues, and providing feedback. The report also covers written communication, detailing methods and styles, such as assertive and aggressive communication, and discusses the use of various technologies to support complex communication. Examples of formal reports, letters, and CVs are included to illustrate practical applications. The report concludes by summarizing the key principles of effective communication and their significance in a business environment, highlighting the importance of clarity, accuracy, and feedback.

Communication Skills for Business

Table of Contents
Introduction......................................................................................................................................2
Task 1- Theory of communication..................................................................................................3
Task 2 – Oral communication........................................................................................................18
Oral presentation........................................................................................................................20
Task 3 – Communication in writing..............................................................................................26
Formal report..............................................................................................................................26
Letter..........................................................................................................................................31
CV..............................................................................................................................................32
Appropriate technology and supporting graphs, diagrams and/or artwork to support complex
communication...........................................................................................................................34
Conclusion.....................................................................................................................................37
References......................................................................................................................................38

Introduction
This report discusses the various aspects of communication. It is fragmented into three tasks. The
task first analyses the theory of communication in which it evaluates the models and systems in
the organisations. It also accesses the different process and technology that can be used in the
business. There are certain barriers that lead to the ineffective communication. Task two
discusses the skills of communication and how the individuals communicate with other people.
Third task analyse the report in which it includes the different methods and styles of
communication. It also analyses the various technology that supports the communication. For
effective skills of communication, they also use different modes such as email, face book etc.

Task 1- Theory of communication

The above slide depicts the theory of communication. It elaborates on the different models and
systems of communication. It also helps to understand the difference between formal and
informal communication. Various types of technology can be used for communication. Different
principles of effective communication can be used. It also analyses the barriers to the effective
communication.

The above slides denote the models of communication. Communication is the process of sending
and receiving the information and messages. Models help to understand the process of
communication. There are different models of communication. It includes Aristotle’s persuasion
model which consists of three elements that are the sender, message, and receiver(Harris and
Sherblom, 2018).

The above slide determines the model of Newcomb’s interpersonal communication. This model
is recognized as the simplest model. In this model, there are three parties to the process of
communication. The third party interferes or manipulates the process of communications.

The above slides determine the systems of communication. The systems of communications can
be in form of formal and informal communication. It can be in written, verbal, and electronic.
The systems of communication allow the business to perform the communication in an effective
manner. The email and telephone is recognized as the basic form of communication.

The above slide identifies the types of communication methods. It includes the written
communication that involves the interaction in form of written words. The written
communication develops the skills which include the memos, emails, reports etc.

The above slide determines the verbal communication which is recognized as the oral
communication. The information and data can be shared between the individuals and groups.
Sender gives feelings, thoughts in form of discussions, speeches. Non-verbal communication
includes the body language and shares the information with wordless cues (Loh, 2018).

The above slide depicts the visual and electronic modes of communication. It is the conveyance
of information and ideas that can be visualized. It consists of advertising, graphics , signs etc.
Electronic modes are the modes in which information can be shared through the social media,
Email, face book etc.

The above slide determines the benefits of formal and informal communication. Formal
communication is the verbal presentation that conforms the process, rules and standards.
Through this formal communication, the organization leads to the systematic working. They also
attain the objectives and there will be better coordination of activities.