Essay on Communication: Preparing for Success in the Workplace

This essay examines the crucial role of communication in professional success, drawing from a personal experience in customer relationship management (CRM). The author recounts a miscommunication incident that led to operational errors and financial losses, highlighting the importance of clear and precise communication. The essay details strategies for improving communication skills, including active listening, clear articulation, and appropriate body language. Furthermore, it emphasizes the impact of good communication on team performance, conflict resolution, and individual growth. The author reflects on how improved communication skills can lead to better job opportunities and career advancement. The essay concludes by reiterating the importance of communication for leaders and managers and its overall impact on business success.

ESSAY PREPARING FOR
SUCCESS- KNOWLEDGE
AND CREATIVITY

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
PART B............................................................................................................................................4
CONCLUSION ...............................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Communication is defined as the exchange of ideas and thoughts form one person to
another. In the corporate world the communication is very important and crucial because without
communication no work can be done in the company.
MAIN BODY
For the success of the company it is very essential for the company to have clear and
understandable communication (McNair, 2017). This I learned from an experience while
working in a company as a customer relationship manager.
The incident started as the consumer was not satisfied with the product of the company as
the material of the product was not good and the consumer shared this problem with the help of a
mail to the CRM department of the company. This mail was read by me and my assistant both
but with some mistake I misinterpreted that the consumer is unsatisfied with the quantity of
product instead of quality of product. On the basis of my interpretation I passed the message to
the operation department of company to look at measures of increasing the quantity of product
with same cost.
As a result of this miscommunication the operation department took measures to increase
the quantity by using some quality of raw materials. This increased the cost for the company as
now the company has to again manufacture the goods with another set of raw material. Also, this
resulted in the decrease in the quality of the goods and this was not liked by the consumers and
this also resulted in decrease in the number of consumers for the company.
Now as a result of this the company failed in its operations and the cost also increased,
and they also lost some of the consumers. This only just happened because of a little confusion
which was created by me because of a miscommunication with the consumers. Now I had to
rectify this mistake and for this now again some good quality of raw materials will be purchased
and that will be used in the process of production. This will increase the cost for the company as
again they have to start the production process with new raw material (Fulk and Connie Yuan,
2017). But this cost will be again recovered when the consumer will start liking the new quality
product.
With this incident I learnt the importance of communication and form that incident I decided to
clearly communicate the message so that it does not have similar words or same meaning words.

For improving my communication skill, I communicate with customer because communication
skills are necessary to understand customer information quickly. I will try to become a good
listener so that as a Good listener I use the techniques of clarification to confirm what the
customer said any avoiding any confusion. I will always listen his think in carefully that what
actually customer want to say with me then I am giving my response back with eye contact while
I am saying, no manner public is here or not. For good impression I will use strong vocabulary.
My attitude and body language will put good impression on the customer and working as a pitch.
I always use appropriate volume any talking politely with the customer. I will give positive
response because positive feedback motivates the customer for purchasing our product I can't use
negative response otherwise it emphasizes my attitude angle. By good communication I establish
good human relation with our employee so that customer buys my product again and again.
Communication is essential part of life it helps in exchanging various information, view, ideas
and feeling between people. As per my opinion it is most crucial skill that is required to be
present in each and every individual for growth and success in life. It not only benefit in personal
life but also helps in professional life or in career, so I by continuous evaluating and taking
review from person to whom I communicate able to improve and develop some skills of
communication. I need to improve communication style by clearly explaining about specific
topic, continuous communication with other people in order to exchange information.
PART B
Communication plays significant role in the success of business unit. Each company
wants to hire people that have great coordination capabilities and are able to manage work in the
firm significantly. I have realized that communication has great impact over individual
performance. If person is able to improve their interaction capabilities, then it aids in minimizing
confusion and individual become able to perform task in significant manner. If the person is
unable to discuss their issues with seniors or other team members then it affects their working
performance to great extent. I got to know that communication has high influence over behavior
of person as well. Good communication is helpful in understanding task well and managing that
work properly but if there is lack of interaction among people then this turns into big conflicts
which sometime irritate person hence individual become negative towards the workplace. I
realized that to get the high marks in academics I will have to ask quarries with my teachers and

also I will have to discuss the coursework with my friends. This will develop my understanding
about topic and I will be able to get good marks in my exams.
If I had good communication skill, then big organization will give me chance and this
will help me in getting promotions as well. Hence, I need to work on my communication skill so
that I can get better opportunities in near future. I worked on it and gradually I realized that my
team members are interacting with me well, and we are able to finish our task on time. In group
presentation we all a manage individual task properly. I got to know that if I have good
communication capabilities then I would be able to manage my work on time and this will raise
my productivity as well.
CONCLUSION
A leader and manager must have good communication skill, as they have to interact with
other team members and have to make them positive, if they are unable to do the same then
enterprise will not provide them appraisals and other benefits.

REFERENCES
Books and Journals
McNair, B., 2017. An introduction to political communication. Taylor & Francis.
Fulk, J. and Connie Yuan, Y., 2017. Social construction of communication technology. The
international encyclopedia of organizational communication, pp.1-19.