Improving Communication & Academic Skills in Health & Social Care

This report provides an overview of communication and academic skills within health and social care settings. It identifies key features of different types of communication, including verbal, non-verbal, written, and electronic methods, and discusses barriers to effective communication such as language differences and environmental factors, offering solutions to overcome these challenges. The report also explores the application of humanistic theory in health and social care to foster better relationships between service providers and receivers. Furthermore, the role of Information and Communication Technology (ICT) in enhancing communication and data management within these organizations is highlighted, emphasizing its benefits in improving the quality of care and reducing operational costs. The report concludes by underscoring the importance of communication in understanding problems and building relationships, supported by relevant references.

Enhancing
Communication and
Academic Skills

Table of Contents
Introduction- ..................................................................................................................................3
Main Body.......................................................................................................................................3
Identify key features of different types of communication ..................................................3
Outline the barriers to communication, suggesting ways to overcome these .......................4
Discuss appropriate theory in relation to in relation to communication in Health and Social
Care settings...........................................................................................................................5
Conclusion.......................................................................................................................................5
References .......................................................................................................................................6
E-Portfolio........................................................................................................................................7

Introduction-
Communication is the important source that built a strong relations. In every profession a
systematic communication criteria is needed to perform the task effectively. In this given PPT
key features of different type of communication will be consider. Further, various hurdles and
effective suggestion for given barriers will be evaluate. At last, in this mentioned PPT effective
theory will provide to build the suitable communication channel in health and social care.
Main Body
Identify key features of different types of communication
Health and social care workers rely on various form of communications during offer their
services in day to day working that comply on verbal, non verbal, written and electronic
communication.
Verbal communication- The verbal communication take place in between listener and speaker.
Social and health care workers need various skills to perform verbal communication. The
mentioned industry operations completely depend upon verbal communication to deliver the
accurate information. The above communication is used to; Respond to arise questions Provides feedbacks about individual as well as report observations. Active role in providing the support to colleagues, children, young people etc. Team meeting participation Deal with difficulties and problem.
Non verbal communication- The non verbal communication includes body gesture, posture,
proximity and facial expression to convey their message to individuals. It is one of the most
important communication skills that positively impact to the receivers. For instance, nurses in
hospitals places their hand on patients hand to relaxed them from tensed situation. Social
workers use their gesture to communicate with children that may not be engage only with tone.
The above communication is used in;
 eye contacting with another persons
 Physical closeness in interactions
 holding patient hands to relaxed them
 hand gesture to convey the message

Written communication- Written communication is mainly used in the health and social care
services. Various written form and documents is used in above organisation to safely store or
understand the accurate information. The mentioned mode of communication is main source that
helps into recognise the actual scenario to provide the needed help to patent, children's and other
individuals. For instance, accidental form is used to write the injury information regard to patient
that injured in that actions.
Electronic communication- The mentioned mode is used to distribute the information with the
correlative staff via email, internet, messages etc. The ICT plays a major in above mentioned
organisation because it makes the lot of work easier and time conveying. It is helpful in team
meetings, report distribution, recording the information of staff members etc. therefore it is
foremost important aspect for performing the task effectively.
Outline the barriers to communication, suggesting ways to overcome these
There are several factors that can affect the communication. Some of them are listed below Foreign language and cultural difference- The foreign language and cultural barrier
could be one of the barrier in above industry because in UK several community speaks
number of language and don't understand English. Therefore, if the care service provider
only communicate in English then it could lead to arise misconception stage.
 Environmental problem- An environment that is not appropriate in sense of ambience,
noisy and lack of privacy could arise the situation in which person cant communicate
effectively. It could discourage the persons from expressing their issues.
Solution that can resolve these barriers
 Adaptive environment- By making changes in the environment can solve the above
barrier. i.e., replace the old and low light with brighter lighting, formation of sound proof
room and glasses that reduce the noisy sounds, install posters with multilingual signs.
These changes can help in exempting the above problems and give the people ease in
communication. Electronic devices- To solve the issue of language organisation should provides the
multi language devices that works as an translator between speaker and listener. It
succour the peoples in elaborating their problem for significantly to staff members

Discuss appropriate theory in relation to in relation to communication in Health and Social Care
settings
The humanistic theory is the process in which study of an individual participant is taken
into consideration. The above theory solely focuses into noble human capacity to eliminate the
pain and emphasis them. In health and social care organisation motive of this theory is to create
friendly environment for the service reviver and accept them in their own personnel. The relation
between service provider and reviver must be friendly and a great communication relation is to
be setup to achieve the goal of mentioned theory. The adoption of above theory succours the
workers in understanding the problem of client more significantly. Which leads into provide the
better service in regard to their problem.
Conclusion
From the analysis of above PPT it can be said that the communication plays an vital role
in understanding the problem and helps into forming a relation between persons. In the above
PPT various mode of communication has evolved and their role in developing the proper
communication chain were also described. The barriers and their solution provided the overall
scenario of communication. In last the elaborated theory worked as an support to enhance the
operations of given organisation.

References
Books and Journals
Salamonson, Y., Glew, P., Everett, B., Woodmass, J.M., Lynch, J. and Ramjan, L.M., 2019.
Language support improves oral communication skills of undergraduate nursing
students: A 6-month follow-up survey. Nurse education today, 72, pp.54-60.
Tavakoly Sany, S.B., Peyman, N., Behzhad, F., Esmaeily, H., Taghipoor, A. and Ferns, G., 2018.
Health providers’ communication skills training affects hypertension
outcomes. Medical teacher, 40(2), pp.154-163.
Shayan, S.J., Kiwanuka, F. and Nakaye, Z., 2019. Barriers associated with evidence‐based
practice among nurses in low‐and middle‐income countries: A systematic
review. Worldviews on Evidence‐Based Nursing, 16(1), pp.12-20.
Sharif, Y., Jumah, F., Coplan, L., Krosser, A., Sharif, K. and Tubbs, R.S., 2018. Blood brain
barrier: A review of its anatomy and physiology in health and disease. Clinical
Anatomy, 31(6), pp.812-823.
Kaakinen, J.R., Coehlo, D.P., Steele, R. and Robinson, M., 2018. Family health care nursing:
Theory, practice, and research. FA Davis.

E-Portfolio
Information and communication technology plays a vital role in enhancing the health and
social care organisation communities in building the effective communication and storing
information. It succours the organisation in reducing the communication gap as well as it
enhance the quality of care, develop strong data security and reduce cost of operations.
Development of ICT skills
There are several challenges that faced by given organisation in its operations in
maintaining the several document of patient and hospital classified information. But these
problems can revamp by ICT.
The main streams of ICT in which it is effectively used that is; Health data management,
health research healthcare and management system
The advantage of ICT in health and social care
 Managing data by segment storage
 Formed a systematic communication between service members
 Audiences interactions and video conferencing system that conserve times as well as
 Build strong Communication between listener and speaker.
ICT helps the given organisation in such a impressive manner by eliminating the several
challenges that faced by health and social organisation. The mentioned system succours into
delivering the patient safety and satisfaction, monitor the written communicative document in
organised manner and strengthen workplace.
ICT store the medical and peoples data in its storage system that gives ease to workers to
retrieve the information more easily and conveniently. It provides advantage in communicate
with patient more effectively. Therefore, ICT is conclude as an foremost important technology
that helps into enhance and develop a strong communication path.
Development of academic skills
academic skills are the strategies and habits that helps in developing new habits. It benefits in
creating the new skills of motivation, communication as well as human behaviour is learned
from the given scenario that will help future projects.