This report delves into the significance of evidence-based practice (EBP) within health and social care, emphasizing its role in improving patient outcomes and clinical decision-making. It outlines the purpose and process of EBP, highlighting the importance of research in nursing and the skills required for conducting literature reviews. The report presents a literature review on communication skills in healthcare, detailing inclusion/exclusion criteria, search strategies, and findings. It also includes a project proposal focusing on the influence of communication skills on service user outcomes, outlining research questions, rationale, methodology, and the value of the research. The report underscores the importance of ethical considerations in research and the impact of literature reviews on promoting positive change within healthcare settings. The report emphasizes the gap in research regarding the direct correlation between nursing communication and patient satisfaction, and highlights the need for further studies to explore the perspectives of both nurses and patients in unison.