Communication Improvement Strategies Report - NPL Techniques

This report provides a comprehensive overview of communication, addressing its importance, barriers, and effective strategies for improvement. It begins with an introduction to communication, highlighting its significance and the impact of technology. The report then delves into common barriers such as status, cultural differences, and gender, and proposes solutions for effective communication. A case study is presented, focusing on the application of Neuro-Linguistic Programming (NLP) techniques such as dissociation, anchoring, and calibration to improve communication skills. The report also discusses the present and future trends of communication, emphasizing the need for increased trust and ethical values. Through self-assessment and goal setting, the report aims to improve the individual's communication abilities, offering practical strategies and techniques for confident interaction. The findings of the case study are presented, and the report concludes by summarizing the key insights and recommendations for effective communication.

PROJECT NPL

Table of Contents
INTRODUCTION...........................................................................................................................1
Importance of Communication................................................................................................1
Barriers of Communication......................................................................................................2
Approach of effective Communication...................................................................................2
Present and Future Trends of Communication Process.....................................................3
2. Define Present state and desired state..........................................................................................4
3 Define goals..................................................................................................................................5
4. CASE STUDY.............................................................................................................................6
Results and findings...................................................................................................................10
CONCLUSION.............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Communication is a process of exchanging thoughts and messages with one
another. Communication is a skill which is acquired by increasing knowledge and
increase efficiency to understand the messages. The ability to communicate is very
essential in an individual as it helps to improve the task and increase their efficiency
with better information about their task. Written or oral communication, gestures all the
parts of communication and help to improve productivity of individuals. Communication
also help individual to develop interpersonal skills which are values, ethics, morale,
cultures, beliefs of society. People have taken commination for granted and also have
not focused on the communication process to increase the quality of communication.
Due to technology communication have made a remarkable difference in the society
and changed the meaning of tradition communication. There are many social media
platforms which help individual or group of individuals to communication from an7y
corner of world. This also helped to increase productivity of business organization by
develop effective communication channels. In this report there is a detailed study about
challenges of communication process and what are the effective strategies which will
help to resolve issues and make communication effective for individual.
Importance of Communication
I have opted communication as my topic as it will help me to understand the
importance and techniques for effective communication (Gattami and et.al, 2018). I also
want to understand the different strategies which will be used in communication which
will help me to provide better output of m work.
I have learned that communication is very important in every aspect of life from
childhood till death without communication it is very difficult for everyone to understand
message and this will create inefficiency. In my opinion communication has changed the
way a person thinks and perceive. It has the ability to modify thoughts and also
influence them with effective skills and techniques. Knowledge also help to continue the
legacy of history which includes experience of people this helped me develop better
decision-making ability and opt which is right according to my knowledge.
Communication also helped me to provide clear understanding about human
behaviours and create knowing about innovative ideas and creative thinking which will
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also help me to develop some new activities which can increase the efficiency of my
work (Duncan, 2017).
Barriers of Communication
I have analysed that there are many issues in communication which decreases
my efficiency (Burgoon, Guerrero and Floyd, 2016). Due to status and authority roles,
communication is this condition is limited and this decrease quality of message and also
creates misunderstanding between teacher and students, manager and employees.
This will also impact the communication process and decline the quality of information.
I have also identified the cultural differences which have impacted the
effectiveness of communication process. Language barriers are most common factors
which decreases the quality of exchange of thoughts. This also created a very
ineffective society which will impact the growth and development aspect of the
population.
I have also noticed gender is also a very major barrier which have impacted
communication process in society and decreased efficiency of distributing knowledge to
everyone (Giles, 2016). As male always try to dominate females and this always
develop injustice as women are not able to communicate and share their views.
Anger and ego are major issues which have emerged with the increase in power
and authority of people as they also feel superior and create ineffective quality of
command and this will also decrease the demotivate people to communicate with each
other and therefore creates communication gaps.
Approach of effective Communication
In my opinion communication help to provide a better vision to society and
business to improve their activities to achieve their objectives as communication also
help to develop confidence in the person with more knowledge come better wisdom.
1. I have analysed that effective communication will only be possible if both sender
and receiver are paying attention about the content of delivery (Hovland and
Lumsdaine, 2017). According to my knowledge it is also very important for
sender to formulate effective and clear message which is easy to understand and
follow.
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2. With the use of written and oral communication message can be delivered
effectively to receiver. Communication should also be of different types which is
suitable for receiver and fastest medium Is better.
3. The message which is opted should be of positive nature to avoid any
misunderstanding between sender and receiver. Storytelling is also an effective
way to deliver the message with more impact on receiver to understand the
messages.
4. Social media, email are recent and most trending ways of communicating to
increase the efficiency of communication. It is virtual communication which is
also possible to be face to face communication or verbal communication as
internet is a very effective platform with many functions (Lindlof and Taylor, 2017)
5. Body gestures is also a method which helped me to communicate with people
and make them understand my thoughts. In this I have to be more effective in
displaying my body movements as it can also create misunderstanding and
decline the efficiency of work.
Present and Future Trends of Communication Process
In present situation communication is done in traditional medium and without
much knowledge it is also very difficult for individual to understand the message and it
will also decrease the quality of vision (Wong and et.al, 2019). Messages are sent
through text this had decreased the emotions and the receiver is unable to understand
the behaviour and expressions to identify the importance of message.
English is the basic language which is spoken all over the world its first language
in communicating in corporate world and in local language. Due to cultural factors and
beliefs the means of words also change and decrease the quality of content formulation.
I have also analysed that communication in present day is mostly done with the help of
electronic gadgets and this help them to improve the speed of delivery to finish the work
at time. This will also help to provide the quality of messages to sender and receiver
and promote them tom operate the digital platform to communicate. According to my
research I have found that people don't trust on each other and this also create an
inefficiency in communicating with each other. Due to increase criminal activities frauds
people are more alert.
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Reason for election
I have analysed that there is a need to increase the efficiency of communication
process with effective strategies so that society can come closer and share their
knowledge and thoughts with each other (Walker, 2017). A uniform platform should be
made win which the all the languages can be converted and understood effectively.
With the help of video calls, it will be effective to communicate and share their thoughts
with more clarity to receiver. Schools should also increase the ethics and moral values
of children so that they can trust each other in future to motivate them to socialize in the
society (Mehrabian, 2017). This also helped me to accumulate all the information which
is available in the society.
Define the problem
I faced a lot of problem regarding communication. The first is when I worked in a
project I was not able to communicate with others. Also, when I need to ask for help I
hesitated. My co workers were not able to understand what I want to say. So, it affected
my performance and I did not finished my work on time. thus, I decided to improve my
communication.
Theoretical approach
An ineffective communication leads to many problems. Due to it, people are not
able to interact or share something. In earlier times, people communicated through
letters. There are some famous personality who suffered communication problem.
Warren Buffet who also did not communicate properly in school. He was afraid of
specking in front of others (Passmore and Rowson, 2019). Similarly, Joel osteen faced
problem as well. he fears to speak to others. So, he began practising to interact with
public. Therefore, it inspired me to overcome my fear and improve my communication.
Through it, I will be able to get solution of my problem. It will help me to meet new
people and communicate with them to share ideas and views.
2. Define Present state and desired state
Present state Desired state
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I get nervous whenever I try to
communicate with anyone.
I want to communicate with full of
confidence.
I am not able to interact effectively with
new people whom I met.
I must communicate properly without any
hesitation.
I make assumptions many times as there
is no clear communication.
I must listen carefully and communicate
again to clear doubt or confusion.
3 Define goals
Main goal and three secondary goals
Able to interact with new people in confident way within a month.
Secondary goals
To communicate without any hesitation and maintaining body language in one week.
To regularly practice methods of communication with others and improve my language
in one week. Also, I will read books.
To listen carefully during communication while focusing on what others are saying.
POPSERS strategies
Positive I would like to improve my communication
skills. I want to interact with people in
confident manner.
I want to enhance my interpersonal skills
along with communication. I want to learn
different ways of communication along
with languages.
Own part I will apply several practices of
communication. I will read books and
enhance my skills.
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I can improve it by interacting with people.
I can start by learning from internet, other
people.
Specificity I will improve my communication by
reading books in 2 months.
Evidence I will be able to communicate in effective
way with others and share my ideas or
views with them. I will not hesitate in
interacting. (Carruth and Sterman, 2016)
I will take feedback from friends, relatives,
co workers, etc. Also, I will compare my
outcomes with set goals.
Resources I require several resources like internet,
books, etc. to fulfil objective.
Size Yes, the objective is attainable as it only
includes improving communication skills
and learning its methods.
4. CASE STUDY
NPL technique
There are different NPL techniques that is used to change behaviour of person.
Also, it is useful in bringing changes in communication, perception, etc. Each technique
consists of some principles which enable in making positive changes. The techniques
are follows :-
Dissociation and association state – This NPL technique was developed by Carrion.
He stated that in dissociated state emotions are built through physiology and internal
representations. In this a person imagine and see internally and see and hear inside is
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relived in associated or dissociated way. It is applied when language is proper. So,
relieving memories result in causing physiological reactions, emotions and behaviours
(Potter, 2018).
Anchoring yourself - it is originated by Russian scientist Ivan Pavlov. The experiment
was done where a bell was rang continuously to allow dogs to eat. Here, dogs were
classical conditioning and bell is neutral stimulus. The food is unconditioned stimulus so
it produced unconditioned response. Thus, anytime dogs can be called to eat by ringing
bell. Thus, it created a neurological association between bell and dog behaviour. It
referred as conditioned response. Similarly, the technique can be applied in bringing
positive changes in behaviour. The stimulus response is connected with gesture.
Hence, feelings can be immediately changed. There is two types of anchoring that is
visual and auditory.
Calibration – this technique is originated by O’ Connor and Seymour. They define
calibration as action of detecting different state of people. Here, sensory channels are
detected that brings changes in physiology. So, it clearly shows our state in which we
are. Calibration is based on words of people and mental state of other. Thus, in this
congruence and incongruence is detected (Satbek and Akynova, 2019).
Meta model – the technique is originated from Greek word meta it means to different
level. it prevents in understanding what word mean. the model is developed by John
and Richard. the nervous system produces representation of language. Its mechanism
is the model works on transformational grammar. In that there is set framework and
principles which predict grammar in particular language.
Justification of choice
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Each NPL technique is based on certain principles and applied. The outcomes of
technique bring change in behaviour. So, the reason of choosing anchoring yourself
was that it enabled me to response to situation in specific way. I will be able to respond
to gesture. Through that, I will recognise signs and connect with individual feelings. In
this way, I will not be able to make assumptions. It will improve my understanding and
listening actively. Thus, I will achieve my secondary goal.
The calibration technique was chosen because it will help me to identify current
state of people. I will be able to analyse the mental state of myself and then
communicate. Moreover, through it, I will maintain my sensory state during
communication. I will hear and listen carefully. (Amirnuddin and Turner, 2020)
In similar way, meta model is chosen as it will help me to work in grammar. I can
identify meaning of word and produce language. Moreover, it will prevent me to delude
it in understanding meaning of word. So, I will develop my own vocabulary and change
my perception. With help of it, I will improve my grammar and punctuation.
Likewise, dissociation and association technique were chosen as it will be useful
for me to change my state and emotions. I can easily associate and dissociate things to
modify my internal state. Therefore, I will be able to use proper language.
Action plan
Technique Number of
sessions
Duration of
sessions
Schedule of
sessions
Dissociation and
association
3 5 days 10-12 a.m. Thursday
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state
Anchoring
yourself
4 6 days 12- 2 pm. Friday
Calibration 5 7 days 3-5 p.m. Saturday
Meta model 2 4 days 2-4 p.m. Monday
Practical application
There are several steps which I followed to carry out each technique. It enabled
me to practice that in systematic way. The steps are explained as :-
Step 1 develop schedule- I developed a schedule that which technique will be applied,
when and for how much time.
Step 2 identify resources- I identified resources that can be used in technique. Then, I
selected that to practice it.
Step 3- set goals – here, I set goals of each technique that what improvement I have to
make. it gave me insight to do things in that way.
Step 4- practice technique- then, I practice or implement technique according to
schedule developed.
Step 5- took feedback – I took feedback from co workers that what I have done and
how.
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Results and findings
From above it is analysed that I was able to achieve my goals in efficient way. Here,
I attained goal of communicating without hesitation. But I was not able to improve my
body language. I easily interacted with people and at first I hesitated a little bit but then I
remained confident. My body language showed that I was hesitating. Thus, the area
where I need improvement is confidence level. (Yusoff, Karim and Norman, 2019)
I achieved goal of practicing communication methods to a great extent. But not
completely. Similarly, I did not improve my language fully. Some days I was not able to
practice method as I focused on language. In this way I was not able to achieve both
goals. However, my communication is improved but it requires a lot of improvement in
language. So, next time I will develop a schedule to accomplish both my goals.
The next goal that I achieved is I enhanced my listening skills. I was able to listen to
others carefully. When communicating I focused on other that what they are saying. I
learned many things from them. so, next time I will notice mental state of people. it will
allow me to analyse their desired state. (Olsson and Rexmyr, 2017)
In my view, NPL technique are highly effective in learning in positive way. I followed
the principles of technique which allow to learn in analyse that how mental state of
people is recognised. Furthermore, by using internet as resources and collecting
feedback from co workers can be highly useful. In future, I will suggest other as well to
use NPL techniques. In addition, I will read more in depth about NPL and how it can
benefit in enhancing other areas like reading, time management, etc. this will be easy
me to form goals and achieve.
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