Communication Skills for Business Report - NHS Company

This report delves into the crucial role of communication within a business environment, emphasizing its significance in facilitating information transfer and achieving organizational objectives. It begins by exploring various communication theories and models, providing a foundation for understanding the communication process. The report then presents a practical example of oral communication, simulating a conversation between a customer and an employee to illustrate effective handling of customer service issues. Furthermore, it examines different forms of written communication essential in the workplace, including an appreciation email, a professional CV, and a probationary letter, demonstrating how to convey information clearly and professionally through written mediums. The report concludes by reiterating the importance of effective communication in achieving business goals and highlights the various communication tools and methods that can be employed to enhance workplace interactions.

COMMUNICATION SKILLS FOR
BUSINESS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1 – THEORIES OF COMMUNICATION...........................................................................1
TASK 2 – ORAL COMMUNICATION ........................................................................................1
TASK 3 – COMMUNICATION IN WRITING .............................................................................2
CONCLUSION ...............................................................................................................................4

INTRODUCTION
Communication is a very important process that helps two or more individuals to transfer
and share useful information. The communication skills are the abilities to determine personality
and behaviour of others; it also helps to handle critical situations at workplace or personal lives
of individuals.
The present report is in context to communication at workplace . It will determine various
communication theories or models along with a presentation on oral communication.
Furthermore, the report will also include various tools that can be used for communication at a
workplace.
TASK 1 – THEORIES OF COMMUNICATION
Covered in PPT
TASK 2 – ORAL COMMUNICATION
Communication helps in dealing with many critical situations that arise among
individuals. In the scenario given, a customer is frustrated due to delayed delivery of a product.
The conservation with customer is illustrated below -
Me – Good Morning Sir
Customer – Hello
Me – I apologize for the late delivery of your product.
Customer – Are you serious??? I took a leave from my work to collect the product and it was a
waste.
Me – I am really Sorry Sir, actually the product you ordered went out of stock and our team
searched for your product by contacting our merchandisers but the product was not available.
Customer – I can understand this but at least you should have informed me earlier. Why didn't
you call me or sent a mail regarding this?
Me – Sir, I tried to call you many times but your phone was out of coverage and the support
system of our company is under maintenance and that's the reason we failed to contact you.
Customer – Might be possible my phone is out of coverage as our office is far from the city,
well please make sure you don't repeat it next time.
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Me – I promise you won’t get any issues in near future and there is a complimentary gift voucher
from our company for this inconvenience you faced.
Customer – Thank you, I appreciate it.
Me – Welcome Sir
TASK 3 – COMMUNICATION IN WRITING
Email
Appreciation email to employee
From – [e-mail]
To – [e-mail]
CC – [e-mail]
Subject – Thank You
Dear John,
I really appreciate your efforts and assistance for getting the deal for our company that you
earned in yesterday's meeting with the client. You presented company's products and services in
impressive way; information you communicated was very detailed and effective. The client was
really impressed with your presentation that helped us to get the deal in bulk order. Your effort
needs to be appreciated and thus I am sending you a gift on behalf of our company.
The employees were really happy to see you showing you skills and abilities, I hope you
continue this charismatic performance in the office. Your good work is motivating other
employees to improve their working skills and performance. This will help to improve the
overall performance of the company. The CEO of the company is also appreciating your
performance and work. He wants me focus in developing your skills further so that you can be
promoted to the post of Manager very soon. You will need to perform new roles, duties, and
hope that you will do it successfully. The hard work and efforts you are putting for growth of
the company are highly visible and we all are waiting to see you as a manager. We are really
looking forward to work with you for a longer period so that we can achieve new heights
together.
Best regards,
Manager – Bob
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CV
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John McDonald 101 Royals Worcester
London, UK Mobile: 00000
[e-mail]
PROFESSIONAL SUMMARY
Adaptable Budget Accountant who has a good skill and knowledge of generally accepted
accounting principles and related recording or tracking technology. Experience in individual
and team projects in a variety of working environments. Especially experienced at financing
and banking practises, budget planning and routine auditing to ensure quality. I am highly
dedicated towards my work as hard working is my key skill. I have effective communication
skills that help me to present myself in better way. My performance in entire career till now is
highly appreciated by previous employers.
QUALIFICATION
 Good knowledge of banking and finance
 Powerful background in MS Office and spreadsheet preparation
 Experience with budget preparation and ability to determine inefficiencies and present
solutions by solid analytical and creative thinking skills
 Ability to solve problems
EXPERIENCE
 June 2015 to June 2017 MR & Associates, Inc. London, UK Budget
 Accountant
 Developed and maintained quarterly as well as annual budgets. Prepared and organised
internal or external audits.
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 Updated and managed client accounts and prepared weekly payroll disbursements.
 Performed month-end closing process, from June 2016 to June 2017 London
Manufacturing Corp. London, UK Budget Accountant
 Experience in assisting senior executives with budget preparation. Conducted periodic
reviews on inventory.
 Prepared monthly and quarterly budget report. Developed and implemented efficient
accounting systems. Performed daily bookkeeping duties.
Probationary Letter
1.05.20018
John McDonald
RE: Probationary letter of release
This is to inform you that the company is releasing you from employment with marketing
department on 1.05.2018. With this letter of release, you are subjected to return all the property
of the company immediately such as office ID, phone, Laptop, credit card etc. Your release is
not subjected to arbitration or grievance procedures under provisions of the AFSCME service
contract.
Signature of Supervisor
Bob
Department Head
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CONCLUSION
The report on communication analysed that it is an essential process for sharing
information among two or more individuals. With the help of effective communication any
business or organization can achieve its business objectives easily and effectively. The above
report identified that there are various models and theories of communication such as Shannon
and Weaver, Schramm and Barnlund. The report also illustrated a conversation between
customer and employee; furthermore various forms of written communication are also included
in the report.
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