A Comprehensive Report: Communication Skills for Business Success

This report provides a comprehensive overview of communication skills in a business context. It begins by introducing the fundamental role of communication in organizations, emphasizing its importance in exchanging information, building relationships, and resolving conflicts. The report then delves into various communication models, including the circular model, and explores different communication systems such as duplex and half-duplex communication. It examines diverse communication methods employed by businesses, categorizing them into written, verbal, non-verbal, and electronic methods, along with the benefits of formal and informal communication. Furthermore, the report highlights the use of technology, such as the internet, email, and mobile devices, to enhance communication. It outlines key principles of effective communication, including clarity, understanding, consistency, feedback, and timeliness, while also addressing barriers to effective communication. The report includes a practical example of oral communication through an interview scenario and concludes with examples of a formal letter and a CV, illustrating practical applications of written communication skills.

Communication Skills for
Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Communication models and systems used in businesses............................................................1
Communication methods and technology in businesses.............................................................3
Making communication effective...............................................................................................5
TASK 2 ...........................................................................................................................................5
Oral communication....................................................................................................................5
TASK 3............................................................................................................................................6
Formal letter................................................................................................................................6
CV...............................................................................................................................................6
Email...........................................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
In a business organisation, communication play a most important role in order to
exchange information and ideas to each others. This is a procedure which is uses to sending and
receiving messages and information from one person to another. It is not only uses to exchanges
information but also to create meaning and a positive relation easily. This is a most effective
mode that uses to create direct interaction between two or more person. A direct communication
is classify in different parts as verbal, non-verbal, written and graphical. Both way of
conversation has major impact on senders and receivers. This report represent Communication
models and systems used in businesses, methods and principles of effective communication. It
also represent effectiveness of oral communication and impact of written communication with in
an organisation.
TASK 1
(Covered in PPT)
A effective communication consider different models and systematic approaches to
convey message and information from one person to another. Mode of communication is
common in each and every sector in which sender transmit information and message to receiver
to analyse their feedbacks and reviews properly. In an business organisation, communication
play a most important role to transmit ideas and information to other. For this, management and
manager conduct training session to improve communication skill of their employees. Main
objective of effective communication is that, it assist to reduce conflicts and barriers easily. This
is a only medium that aid to build positive relation between several individual in appropriate
way.
Communication models and systems used in businesses
Communication is different according to culture and social environment of an individual.
In this process, it is require that a communication should have to be effective and conflicts less.
For this sender needs to use easy understandable methods of that should not have to consider
errors and barriers. A effective communication has different models that can be -
Circular model of communication – This is a most elaborating and traditional model of
communication which is uses to describe its effectiveness for different people. It is describe act
of an individual while sending information and message to another one. After receiving message,
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receiver needs to show their interest and opinion on such matter. This model is determine with
some different elements as -
 Sender – They are the one who encode and send information to others. A sender is a
most important in a communication who address messages and data that they want to
represent in front of receiver. For them, it is require to use systematic and impactful
communication method that aid to build strong connection with others. In this procedure,
they can any kind of technique between written and oral. These both are the impactful
methods of communication that are uses in business and in other sectors. A messages and
information should have to be impactful, impressive and effective for receiver.
 Message – This is a content which is basically uses to shared. It consider information,
data, message and some confidential information which is encoding by sender to
receivers. Basically a message is what the communication is all about. The messages
should have to consider a meaningful way that should have to be understandable for
receiver.
 Receiver – They are the individuals who receive messages and informations. They are
the another end of communication channel. For them it is require to analyse information
and contain that are provided by sender. Basically receiver is a person who decode
informations and messages to render their opinion and thoughts on such matters. They
helps to build proper communication chain to manage information and sources properly.
 Feedback – This is the final element of communication in which receiver elaborate their
opinion and views on senders message and information. These are all based on re-warts
that are provided by receiver to sender. It can also be define as receivers answer or final
conclusion of conversation.
Communication system uses in business-
 Duplex communication – In this method, flow of communication is going through
simultaneously. That means both sender and receiver make effective conversation
directly to each others. This is a effective method that help to build direct interaction to
getting quick response easily.
 Half Duplex communication – In this method, two people can't taking to each other at
the same time. So for this, sender needs to convey their messages firstly and take a small
gap for receiving a proper time for receivers respond.
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 Tactical communication system – This type of communication are alter according to the
changes of environment activities. In this procedure, conversation between employees are
modify according to different situations and activities.
Communication methods and technology in businesses
Methods used by businesses- For a business organisation, it is require to use appropriate
method of communication to build positive environment easily. Through this management and
manager of firm can easily build direct connection with their employees. Main objective of this
communication is to resolve conflicts and barriers from organisation. Different methods of
communication within a business organisation are -
 Written communication – This is a most common method which is generally uses in
business organisation as a formal communication mode. In this process sender write their
information and messages in a written way to build effective conversation with receiver.
Example of this communication are - Formal letters.
 Verbal communication – This is a most effective method of communication in which
information and messages are sharing through verbal and spoken words. Through this
sender and receiver an directly communicate to each other to express their ideas and
though in effective manner. For example Telecommunication or face to face
conversation.
 Non-verbal communication – These type of communication include non verbal
activities of an individual that helps to build direct conversation. In this method, gesture,
posture and facial expression of individual help to communicate their ideas, messages
and thoughts in effective manner.
 Electronic methods – In this process, communication is basically held through some
electronic methods and medium. For example E-mails, Fax and some online methods.
The benefits of formal and informal communication – An organisation needs to use different
kind of communication methods that can be formal and informal. These methods are determine
below as -
Formal communication- This type of communication is consider rules, systems and procedure
for official purpose and uses. It is very helpful for business organisation because -
Benefits -
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 Formal communication help to increase efficiency in management and employees to use
a impactful communication mode.
 Major benefit of formal communication is that it follows systematic structure of
communication that is meaningful and understandable.
 It consider all the elements of impactful communication to reduce fault and mistakes.
Informal communication – This communication consider low cost, formalities and regulations.
It does not allow and implement any kind of principle in communication mode. Major benefits of
this communication are -
Benefits -
 By using this method, individuals can freely communicate to each others and exchanges
their thoughts as well as opinions.
 It is not important that employees convey their messages to others n formal way,
sometimes it is required that they use alternative way.
 Informal communication helps to resolve issues and problems in effective and
appropriate way.
Uses of technology for different types of communication
For a business organisation, it is require to use effective and impactful communication
medium to directly interact with receivers. In this process, advance technology assist to provide
higher benefits in such communications as -
 Internet medium – Now a days, several organisations uses internet medium to directly
communicate with others. This is a most effective medium that helps to do business in
proper way. Several companies are make their own website on internet to provide proper
information to customers.
 E-mail services – Internet has a vast impact on individual's life. Currently each
individual is taking proper information through internet medium. In this process, business
organisations uses email services to provide appropriate information to their customers.
 Uses of mobile devices – In this new generation, each and every person uses mobile
phones to getting and sharing different information in effective manner. This is a
appropriate medium of communication.
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Making communication effective
In a business organisation, it is require that employees are making effective
communication to build positive environment in firm. Main objective of communication is to
resolve issues and conflicts in effective manner. There are some principle of communication are
given below as-
 Principle of clarity – A effective communication always should have to be clear and
impactful. Sometimes it is mandatory that firm uses formal method of communication
because it is used to reduce fault and mistakes.
 Principle of understanding – A communication should have to be understandable and
effective for receiver. It helps to getting quick answers and re warts.
 Principle of consistency – In a effective communication procedure require to consist
policies, planing and objectives that are requires to attain properly.
 Principle of feedback – Communication is a two way process in which one person send
information and messages to others as well as other needs to receive and provide their
feedback to them.
 Principle of time – In a communication, it is require that informations are communicate
at specific time. Through this, sender can easily get proper response at a time.
Barriers to effective communication-
 Lack of communication medium can be a barrier in effective communication.
 In appropriate words and language can build conflicts between communication
 Difference between receiver opinion and senders perspectives can be a biggest issues in
effective communication
TASK 2
Oral communication
Oral communication simply uses in each and every conversation medium to convey
information in effective manner to others (Kurtz, Draper and Silverman, 2016). In my interview
there is a oral communication is held between interviewers as irate customer who has not
received the promised delivery and me as executive as -
Interviewer – I am not receiving my order yet. I am very disappointed with your services.
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Executive – Sorry for this trouble Sir ! Let me check your orders detail to analyse reason behind
this in convince.
Interviewer – It is all your fault. Your company is not deliver products on exact time.
Executive – Your order is dispatch on the time but due to some delivery reasons, your order is
delayed according to given time. You will receive your products tomorrow for sure.
Interviewer – Thank you for your concern
Executive – Thank you for calling. We will make sure that you never suffering from such in
convince in future.
TASK 3
Formal letter
A-603, Villa street, Washington, US
12 June, 2018
To,
Mr Shane smith
123 Rano road
M56, 5AO
Washington, US
I would like to apply for the post of marketing manager in XYZ company. I have completed my
MBA degree with HR and Marketing specialised courses. I have 5 years of experience working
in ABC company and desire to join in your organisation.
I am looking forward for meeting you and talking about how I can contribute my skills in your
company.
Yours Sincerely,
Shane smith
CV
Name: Mr. Shane smith
Address: Gloucester Street, London
Email: [e-mail]
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Mobile Number:
Carrier Objectives: To enhance working skills and knowledge or for being a part of well
known organisation that easily polish my ability.
Qualification of Academics:
 Bachelors in Commerce
 Masters in business administration
Experience:
 5 yaer working experience in ABC Ltd.
Competencies:
 Appropriate knowledge of Computer software
 Leadership qualities
 Time management skill
 Team working skills
 Language known – English, Spanish, German and French
Declaration:
Hereby, I declared that all the above information are correct and true to my knowledge.
Signature:
Email
To:
CC:
BCC
Subject : Selection for the post of Marketing Manager
Dear Mr. Shane
We are happy to inform to inform, that you are selection is confirmed with our organisation
for the post of Marketing Manager. You needs to join office on 20th June 2018 with your
original documentations.
Sincerely,
HR Manager
[e-mail]
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Mobile no: 11223344
CONCLUSION
As per the above report, it has been summarised that a effective communication play a
most important role to build reduce issues and problems of individuals. Through this, sender and
receiver can build positive relation relation with each others. Mode of communication is
common in each and every sector in which sender transmit information and message to receiver
to analyse their feedbacks and reviews properly. In an business organisation, communication
play a most important role to transmit ideas and information to other. Main motive behind a
effective communication is to transmit ideas and thoughts confidently in front of others.
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REFERENCES
Books and Journals
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Pearson, J.C., and et. al., 2011. Human communication. New York, NY: McGraw-Hill.
Schell, J.O., and et. al., 2012. Communication skills training for dialysis decision-making and
end-of-life care in nephrology. Clinical Journal of the American Society of Nephrology,
pp.CJN-05220512.
Cotton, D. and Falvey, D., 2012. Market Leader Upper Intermediate: Business English Course
Book. Pearson education.
Conrad, D. and Newberry, R., 2012. Identification and instruction of important business
communication skills for graduate business education. Journal of Education for Business.
87(2). pp.112-120.
Chen, R. P., 2011. Moral imagination in simulation-based communication skills
training. Nursing ethics. 18(1). pp.102-111.
Al-Mahrooqi, R., 2012. English communication skills: How are they taught at schools and
universities in Oman?. English Language Teaching. 5(4). p.124.
Bramhall, E., 2014. Effective communication skills in nursing practice. Nursing Standard
(2014+). 29(14). p.53.
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