Communication Skills: Improving Workplace Interactions Report

This report delves into the critical role of effective communication in the professional environment, emphasizing how carefully chosen words can significantly influence perceptions, build trust, and resolve conflicts. The analysis highlights the importance of transforming negative statements into positive, solution-oriented responses to enhance one's image and foster better relationships with superiors and colleagues. The report underscores that strong communication skills are essential for career advancement, particularly the ability to adapt language to different situations, motivate others, and frame problems in a way that leads to solutions rather than blame. The report also references a specific article discussing how the right words can open doors in the workplace and how employees should adopt a problem-solving approach to gain respect and maintain a positive professional image. The document stresses that effective communication is crucial for success in every job posting, which requires not only technical skills but also softer skills.

Running Head: Communication
[Company name]
Communication
[Document subtitle]

Communication 1
Use Your Words Wisely
The given reading is a pure example of the fact that it is important for a person to use
right words in the environment while talking to people. The article explained the ways in
which an employee can convert the negative responses into positive ones and increase the
impression in the environment. Many times situation appears when a person want to give
clear and straightforward answer to the other person, but this type of response could lead to
dissatisfaction in the mind of other person and ultimately generating conflict in the
environment. Additionally, the given paper highlight the importance of using right words in
the business environment and gaining benefits through it.
Bosses generally do not like hearing the word no or impossible, therefore, if the
employees will start to change these one word response in positive sentences then they image
would subsequently rise in the environment. Further, it should be noted that communication
plays the lead role in upraising the brand image of a person in the environment and gaining
their trust as well (Valenzuela, Bonezzi, & Szabó-Douat, 2018).
The article was presented by Canadian Newspaper Limited Partnership in the year so
as to define the value of words in a communication. The words are every through which a
person gets to know other person in a society setting. Therefore, the interview round in
recruitment is mainly the final round that is given certain amount of consideration because
even if a candidate has optimum knowledge but do not have hold on their words, then he or
she might act as a threat for the organization.
The employees in the business context should provide answers to the questions of the
top management in a very particular and positive manner. Simply stating the fact that it is
impossible to do something as per boss’s guidance might upset them because of the giving
behaviour of the employee. Therefore, if the employee would change their words from

Communication 2
impossible to something hopeful like “interesting, let's look at some other methods and see if
there are some alternatives to consider”, then it would make the bosses satisfied in the
environment.
It should be noted that always employees have been taught to be truthful and straight
forward in the business environment, however, many times they need to speak as per the
requirement so that respect of the boss is maintained while keeping the employee at best
possible position. When an issue occurs in business, the bosses do not look for the person or
the reason behind the issue, instead they work on finding best possible ways to resolve the
issue and never let that happen. Therefore, it is important for people to understand the need of
the situation and talk accordingly. The bosses are out there not listen that whose fault it was
but they want alternation solutions for the problems. Therefore, the employee will instantly
gain respect if they will start speaking with a problem solving approach (Agarwal, 2019).
The aim of this article is to make people understand that every word counts in a
business setting or any other environment. Hence, it emerges as a crucial need to present the
words that are committing and problem solving in the environment. It is rightly said that
words can either open the doors or slam them shut. It only depends upon the influential
message that a person shares to others in the society that attract them or detaches them.
Every person frame best case scenarios and stories in their mind in which they speak
the right words and impress all the people present on the table. However, opposite happens in
the real world situation because the bosses are unable to understand the words of the
employees and the employees face difficulty in expressing their beliefs to them.
Therefore, powerful usage of words could lead to shape the impression of people in
the environment. Good speakers can do well in the business scenarios because they know
what to speak when the bosses are extremely happy, sad or agitated. This powerful tool could

Communication 3
subsequently help them to attain a better position than a prodigy employees as well. Words
are something that instantly motivate or demotivate a person, therefore, a straight forward
person can never become a good leader because he would not understand the need of time
and express their words accordingly. Thus, a person who can play with words could easily
motivate or demotivate people in the environment which can subsequently be helpful for the
growth of the business.
The article stated that instead of clearly denying for the job or work, the employees
should mould their words towards a softer approach. Use of softer words could help the
employees in initiate communication in the environment and implementing a problem solving
approach as well. Even if the end result of the activity do not appears to be good but the
words would give satisfaction to the bosses for once. Moreover, that impression would
always be kept in mind by the superiors present in the organization (Bovée, Thill, & Raina,
2016).
Thus, it is rightly said that word to move mountains because it holds the capacity of
changing minds and convincing people. Right words could hit the person at the right position
that could subsequently work in favour of the employees. Thus, it should be noted that it is
important to decide the use of words first and them present it to the management in such a
way that they get motivated with the ideas and praise the employee. Excellent communication
skill certainly helps in every job posting, therefore, apart from technical skills, need of softer
skills has emerged in the society. Softer skills involves the use of common sense and
presentation of words to the employers in the business. The employers nowadays do not
compromise in case of softer skills because people with such skills make the functions easy
and work in less complicated manner and vice versa. Therefore, use of right words could
enhance the career growth of a person.

Communication 4

Communication 5
References
Agarwal, A. K. (2019). What’s the Good Word?. In Legal Language and Business
Communication (pp. 29-58). Palgrave Macmillan, Singapore.
Bovée, C. L., Thill, J. V., & Raina, R. L. (2016). Business communication today. Pearson
Education India.
Valenzuela, A., Bonezzi, A., & Szabó-Douat, T. (2018). What Goes Around, Comes Around:
How Beliefs in Karma Influence the Use of Word of Mouth for Self-Enhancement.
Journal of the Association for Consumer Research, 3(4), 490-502.