Communication Skills Report: Models, Methods, and Barriers

This report delves into the crucial aspects of communication skills within a business context. It begins by outlining various communication models and systems, along with their benefits in both formal and informal settings. The report then examines the principles of effective communication and the role of technology in different communication types. Task 1 focuses on the barriers to effective communication. Task 2 covers the use of different styles and methods of oral communication for diverse audiences, including presenting business information in formal settings and responding to questions. The report also explores the use of technology and other aids in oral presentations. Task 3 addresses communicating information using appropriate written business styles and methods. The report includes a sample Curriculum Vitae and concludes by emphasizing the importance of communication skills in organizations.

COMMUNICATION SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Describe communication models and systems used in businesses.......................................1
1.2 Methods used and the benefits of both informal and formal communication systems.........1
1.3 Outline the principles of effective communication...............................................................1
1.4 explain how technology is used for different types of communication................................1
1.5 Barriers to effective communication.....................................................................................1
TASK 2............................................................................................................................................1
2.1 Use different styles and methods of oral communication for various audiences..................1
2.2 Present business information orally in a formal situation.....................................................2
2(M) use appropriate methods including technology and other aids to present business
information orally........................................................................................................................2
2.3 Respond to questions arising from presentation of business information.............................3
TASK 3............................................................................................................................................3
3.1 communicate information using appropriate written business styles and methods..............3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
In modern scenario, communication skills is a crucial factor for every person as it is the
medium through which data and other vital information is being shared among two or more then
two parties. Sharing and transferring up of information can be done internally and externally
within the business (Arnold and Boggs, 2015). In simple words, it can be stated as an cat of
conveying intended meanings from one group to another one by mutual understanding of signs
and semiotic rules. There are various things which will be discussed within this report like
various kind of communication models along with its benefits of utilising and many others.
TASK 1
1.1 Describe communication models and systems used in businesses
To be Covered in PPT
1.2 Methods used and the benefits of both informal and formal communication systems
To be Covered in PPT
1.3 Outline the principles of effective communication
To be Covered in PPT
1.4 explain how technology is used for different types of communication
To be Covered in PPT
1.5 Barriers to effective communication
To be Covered in PPT
TASK 2
2.1 Use different styles and methods of oral communication for various audiences
Oral communication is non verbal technique of expressing information or data in front of
others or society. Basically, it is used by person when they are not allowed to speak verbally as
well as liable to maintain silence at workplace in order to accomplish their objectives in a
minimum time duration. However, some of the essential tool of interacting orally are describing
as follows:- Body language:- According to this method an individual may express things by
simplicity, directness and convey messages in a warm manner. In fact, sincerity is very
1

much indispensable for effective communication. For example; warm handshake is seen
as major instrument for gaining trust. Eye contact:- Some audiences feel shy while contacting through eye. For instance;
positive contact is seen as sign of trustworthiness (Bondy and Frost, 2011).
 Facial expression:- As per this element it has been identified that human face have the
ability to express things in thousands of ways such as; emotional, stressful, happy and so
on. Thus, few audiences only understand feeling by analysing face of a person.
Hence, above methods or styles is applicable on different audiences as per situational
demand.
2.2 Present business information orally in a formal situation
Presenting the business communication is highly essential juts not only to convey the
message or create the awareness but also sharing the data among various kind of audience. Significance: This can be stated as an opportunity of the for the employee present the
work which he\she has been doing and thus prove the value in front of the company. Features: It should be decided by the employee that how the data will be presented. Identification: Presentation should be formal and thus should have effective opening,
body and closing (Duke, Frankel and Reis, 2013).
 Function: Nervousness is common so relax nature should be adopted and maintain the
posture, do not fumble and focus of the message which needs to be conveyed.
2(M) use appropriate methods including technology and other aids to present business
information orally
An organization needs to use various advanced technique for expressing necessary
information, data, facts or figures in front of employees, stakeholders, board of directors and so
on. In fact, it aids an association in representing information in much better way with the help of
distinct methods or techniques such as; facial expression, eye contact, posture and so on.
However, one of the major benefit of expressing organizational data orally is describing below:-
 An individual may get succeeded in highlighting their whole data in a much better way.
For example; flow charts is one of the appropriate tool which is used by company in
showing their current positioning (Foronda and et. al., 2014).
 Aids in highlighting things in more detail format by comparing it with data of other
competitors
2

2.3 Respond to questions arising from presentation of business information
It is highly essential to deal with calm nature especially to the customers who is irritated
and disappointed with the services or product provided to them. In this case, I will firstly listen to
the customer and will let him to take out all the frustration. After he is done from speaking, I will
provide sympathy to the customer and will agree on the genuine factors regarding the product.
Then the actual issue will be extracted and genuine promise will be given to replace or provide
the expected service so that long lasting relationship can be created with the company.
TASK 3
3.1 communicate information using appropriate written business styles and methods
The importance of written communication has increased in recent era because it is more
reliable and it reduce various kind of confusions which may happen at the time of having
conversation with someone (Henry, Holmboe and Frankel, 2013). Proper written business style
focus on short but effective sentences. The structure of sentence should also be simple and
concentration should be kept of active voice. If writer write insignificant content along with key
information then reader may ignore whole communication because he/she may feel that more of
the content is useless.
Their are various methods of communicating an information like through emails, formal
report and C.V. Emails can be used for both formal and informal communication. It contain
significant details like ''From'', ''To'', ''Subject'' etc. Formal report is used for sending important
information to all the people who are somehow related to the matter. It is an effective method of
communication because it has ability to address many people and cover lot of content in single
document. Curriculum Vitae is provide details about educational qualification and working
experience of a person (Jensen and et. al., 2011). It also shows strengths and weaknesses of the
candidates along with his/her hobbies and area of interest.
CURRICULUM VITAE
Name: PQR
Address: 82, Will Street ,United Kingdom
Mobile Number: 00001245
E-mail: [e-mail]
Objectives: My main objective is to give better outputs to the organisation by completing all
3

activities that is assigned by the company for me. In order to accomplish long term goals of the
enterprise, I easily communicate all necessary information to the juniors.
Qualification:
 Post Graduated Diploma in human resource and marketing
Experience:
 3year experience in any recognised BPO centre.
Personal Skills:
 Excellent communication skill
 Time Building ability Leadership Skill
Date: 12th March 2018
Signature: PQR
CONCLUSION
As per above mentioned report, it has been analysed that communication skills plays a
vital role in every single organisation. Communication in between two people can be done in
various ways like, face-to-face, verbal, online and non-verbal and etc. It is necessary for an
employer to keep on giving suggestions and direction to its employees so that relations can be
maintained.
4

REFERENCES
Books and Journals
Arnold, E.C. and Boggs, K.U., 2015. Interpersonal Relationships-E-Book: Professional
Communication Skills for Nurses. Elsevier Health Sciences.
Bondy, A. and Frost, L., 2011. A picture's worth: PECS and other visual communication
strategies in autism. Woodbine House.
Duke, P., Frankel, R.M. and Reis, S., 2013. How to integrate the electronic health record and
patient-centered communication into the medical visit: a skills-based
approach. Teaching and learning in medicine. 25(4). pp.358-365.
Foronda, C., and et. al., 2014. Use of virtual clinical simulation to improve communication skills
of baccalaureate nursing students: a pilot study. Nurse education today, 34(6), pp.e53-
e57.
Henry, S.G., Holmboe, E.S. and Frankel, R.M., 2013. Evidence-based competencies for
improving communication skills in graduate medical education: a review with
suggestions for implementation. Medical Teacher. 35(5). pp.395-403.
Jensen, B.F., and et. al., 2011. Effectiveness of a short course in clinical communication skills for
hospital doctors: results of a crossover randomized controlled trial
(ISRCTN22153332). Patient education and counseling. 84(2). pp.163-169.
5