Improving Job Performance: Communication Skills in Construction Teams

This report analyzes the significance of communication and interpersonal skills in job descriptions within the context of construction project teamwork. It uses the STAR model to evaluate situations where communication gaps exist and how targeted training and motivational strategies, such as Maslow's Hierarchy of Needs and Taylor's motivation theory, can improve team performance. The report highlights the importance of effective communication at all levels, emphasizing both verbal and written methods, and demonstrates how prioritizing work and meeting deadlines can be achieved through reward strategies and employee motivation. The ultimate goal is to showcase how enhanced communication and interpersonal skills contribute to the successful completion of construction projects within specified timeframes.

Running Head: Job Description
Communication skills

Job Description 1
Criteria 1
Good interpersonal skills with an ability to work within a multi-disciplined team
Environment, engage stakeholders and work collaboratively.
Situation: In a construction project, interpersonal skills play an essential role to formulate a
concrete relationship among the project manager, technicians, and other advisors. With the
help of effective interpersonal skill, the multi-disciplined team performance can also be
improved for completing any tight project. In this specific situation, the project manager
needs to apply interpersonal skills and training session to increase the performance of junior
staffs and labors. Interpersonal skill is considered as the oral strategy to share limited
information and business planning. On the other hand, different departments of a construction
company include many employees from a diverse community.
Task: The management of the construction company needs to focus on the needs of
employees at each level by adopting effective interpersonal skills. The project manager needs
to make personal chat as ‘Task' with each level to determine the requirements of the junior
staffs in a construction project (Barker and Gaut, 2014). In this way, interpersonal skill is one
of the significant media to share information and feelings to develop an effective multi-
disciplined team management. In other words, effective interpersonal skills can motivate the
employees to make an effort in the construction project. Along with that, communicating
strategies as ‘tasks' are also very effective to motivate the junior employees and as well as the
senior project managers of a construction company. The senior management of a construction
company can use email interactions could be considered as the interpersonal skill for
informing the other staffs. Different kind of written and printed documents can influence
interpersonal skills to share confidential information among the team members.

Job Description 2
Action: The project manager needs to monitor the interpersonal skills to increase the team
performance and dynamic capabilities of the employees as ‘action'(Mefalopulos
&Kamlongera, 2014). On the other hand, the interpersonal skills of the employees can be
increased by providing a sufficient amount of training and development process as ‘action.' In
this way, with the help of effective training process, the interpersonal skills of the employees
can be developed to complete any construction project within a short deadline. Moreover, the
project manager needs to monitor the development process of the employees during the
training process for increasing the interpersonal skills of the junior employees as
‘task'(Dreachslin and Sprainer, 2015).
Result: as a result of the training session, the interpersonal skills of the employees can be
increased that make a profit for the construction company. As early mentioned, the training
and development program can increase the interpersonal skills of the employees. In other
words, the awareness of the employees plays a critical role to plan and organize the working
framework to accomplish critical projects within deadlines. On the other hand, the
motivational theory is another significant element that helps to organize the construction
projects(Corrado, 2015). In other words, the project manager needs to apply significant
motivational theories like Maslow’s Hierarchy need theory and Taylor’s motivation theory
for encouraging the multi-disciplined team environment. Therefore, the project manager
should apply these motivational theories to encourage the junior employees to complete all
construction projects within pre-determined deadlines.
Criteria-2
Ability to communicate effectively, both verbally and in writing, with staff at all levels.
Situation: I applied the STAR model that includes situation, task, approach or action and
result. I noticed a communication gap among employees. In a construction project,

Job Description 3
communication skills play an essential role to formulate a concrete relationship among
technicians and other advisors. In this specific situation, I had increased communication skills
and training session to raise the performance of junior staffs and labors. Communication skill
is considered as the oral strategy to share limited information and business planning. On the
other hand, different departments of a construction company include many employees from a
diverse community.
Task: The management of the construction company needs to focus on the needs of
employees at each level by adopting effective communication skills. I also made personal
chat as ‘Task’ with each level to determine the requirements of the junior staffs in a
construction project (Barker and Gaut, 2014). In this way, communication skill is one of the
significant media to share information and feelings to develop team management. In other
words, effective communication skills can motivate the employees to make an effort in the
construction project. Along with that, communicating strategies as ‘tasks’ are also very
effective to motivate the junior employees and as well as the senior project managers of a
construction company. I suggested that, the senior management of a construction company
can use email interactions could be considered as written communication skill for informing
the other staffs. Different kind of written and printed documents can influence written
communication skills to share confidential information among the team members.
Action: I monitored the communication skills to increase the team performance and dynamic
capabilities of the employees as ‘action’ (Mefalopulos &Kamlongera, 2014). On the other
hand, the communication skills of the employees can be increased by providing a sufficient
amount of training and development process as ‘action.' In this way, with the help of effective
training process, the communication skills of the employees can be developed to complete
any construction project within a short deadline. Moreover, I monitored the development

Job Description 4
process of the employees during the training process for increasing the communication skills
of the junior employees as ‘task’(Dreachslin and Sprainer, 2015).
Result: As a result of a training session, the communication skills of the employees can be
increased that make the profit for the construction company. As early mentioned, the training
and development program can increase the interpersonal skills of the employees. In other
words, I realized that the awareness of the employees plays a critical role to plan and
organize the working framework to accomplish critical projects within deadlines. On the
other hand, the motivational theory is another significant element that helps to organize
construction projects(Corrado, 2015). In other words, Iappliedsignificant motivational
theories like Maslow’s Hierarchy need theory and Taylor’s motivation theory for
encouraging the employees. Therefore, I implemented these motivational theories to
encourage the junior employees to complete all construction projects within pre-determined
deadlines.
Criteria 3
Ability to plan, prioritize and organize work to ensure pre-determined deadlines are
met.
Situation: I could motivate the junior employees by applying the STAR model that included
situation, task, approach or action and result. The situation was that a construction project
was to be completed within six months. In this situation, I used behavioral skills and reward
strategy to motivate the employees.
Task: With the help of the reward strategy, I had increased the self-confidence of the
employees to accomplish pre-determined deadlines of the construction projects. Moreover,
allocation of compensations and rewards can be considered as ‘task' in the STAR model done
by myself to complete the construction project within six months (Mcreynolds, 2012).

Job Description 5
Action: The implementation process of reward strategy can be considered as ‘approach or
action’ of this STAR model to control the ‘situation’ as complete a construction project
within six months (NeerajJha, 2015). I followed ‘approach or action' of the STAR model by
implementing compensation for overtime, and most of the employees agreed with this course
of action.
Result: Finally, the ‘result’ of this course of action included a positive outcome for the
construction company. Also, I noticed that the employees worked day and night to get
compensation and the project was completed within six months that made the clients and
stakeholders happy.

Job Description 6
References
Barker, L. &Gaut, D. (2014). Interpersonal skills. Needham Heights, MA: Pearson
Professional Education.
Corrado, F. (2015). Communicating with employees. UK: Axzo Press.
Dreachslin, J. &Sprainer, E. (2015). Interpersonal skills. The Health Care Manager, 20(4),
pp.10-18.
Mcreynolds, J. (2012). Motivational Theories & Psychology. New Delhi: World
Technologies.
Mefalopulos, P., &Kamlongera, C. (2014). Participatory interpersonal skills strategy design.
Rome: Food and Agriculture Organization of the United Nations.
NeerajJha, K. (2015). Construction Project Management. US: Sega Publication.