Evaluating Communication Skills: A Report for Tesco's Practices

This report meticulously examines the significance of communication within a business context, specifically focusing on the multinational retailer Tesco. It evaluates various communication methods, models, and techniques to highlight their impact on organizational success. The report delves into both oral and written communication, analyzing elements such as elevator pitches, speeches, presentations, formal conversations, CVs, and emails. Task 1 is covered in a PPT, while Task 2 explores oral communication methods and styles. Task 3 focuses on written communication, providing examples of a CV and email. The report emphasizes the importance of vocabulary, presentation skills, and the ability to deliver messages effectively. It also addresses potential barriers to communication and concludes with a reflection on the vital role of communication in building relationships and driving success. References include books and journals on the subject.

Communication Skills
for Business

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1 covered in PPT..................................................................................................................3
TASK 2 ...........................................................................................................................................3
Oral communication ...................................................................................................................3
TASK 3............................................................................................................................................4
Communication in writing..........................................................................................................4
CONCLUSION................................................................................................................................8
REFERNCES:................................................................................................................................10
Books and Journals:..................................................................................................................10

INTRODUCTION
The aim of the report is to pull out the significance of communication by evaluating its various
methods, models and techniques. As communication is the key of every business through which
all work flow, manage and complete on time. Without communication, it is not possible vblke
achieve single goal of organisation with number of staff working within it. In order to understand
about communication skills, an individual need to focus on vocabulary, presentation to
communicate with others. This report is going to present the ability of communicating and
deliver messages within a reputed firm that is Tesco, a multinational retailer and supermarket of
home and grocery products. The company was first established in the year 1919. it serve
worldwide area with it affordable price range products. The organisation look for professional
employees who have good skills ans capability to make other influenced by their vocal powers
and perform work in according to that. Therefore, all the growth and success company achieve
is depend on the effectiveness of communication they share within organisation. So that, this
report is going to present various models, theories and and barriers who become hurdle in
conveying one's thoughts and ideas. Along with this, the methods are going to present in form of
verbal written followed by CV, email and leaflet.
MAIN BODY
TASK 1 covered in PPT
TASK 2
Oral communication
Methods and style of oral communication:
Elevator pitch: In working into company, oral communication act as random scenario in
which speaker needs to make prompt conversation on the specific instruction of their boss. This
is called elevator pitch. Therefore, this oral way of communication ensure to check the skills of
speaker by giving own introduction.
Speeches: oral communication is a part of speeches, debates which are presented in all
level whether in university, politic or business(Adeyinka-Ojo, 2018 ). These speeches and
mainly fro motivation purpose in which some ethical and valuable thought process are given to

make the audience aware about something which they needs to know. Speeches are integral part
of organisation which set devotional practices.
Presentation: it is also important part of oral communication in which business present
into meeting about their goals, strategies and and future working criteria in form of presentation.
Speaker will regulate all the content with its effective communication skills. Presentation consist
business employees, investors if runs at organisation level and conferences and events of larger
level. This depend on four principle of pitch, projection, pace an pauses(Garcia, 2019).
Business presentation become necessary part of companies on which managers take their actions
and working criteria to regulate into overall clients, members, stakeholders and employees. The
motive behind presentation is that, it is an attractive way of showing ideas and plans so that
audience will glisten and understand appropriately.
Formal conversation: this way of communication are usually oral due to sharing
personal ideas and instructions to carry out work in according to set guidance and rules.
Therefore, formal communication take place in between formal and profession experts who work
in business level (Andrienko, Chumak, and Genin, 2020). Customers are also treated in formal
way to show an appropriate professional conducts in treating and clarifying doubts of customers.
TASK 3
Communication in writing
CURRICULUM VITAE
Anila Martin
Receptionist
[e-mail]
Profile
Presently working in Amazon on the job role of front desk executive in order attend,
communicate and build relations to solve people queries, look oat organisational activities.
Looking forward to build own career in UK to enhance communication skills and grow market
base, previously experienced in ASDA with a role to leading management operations.
Passionate about meeting new people and observe their way of thinking.

Experience
Front desk manger Jan 2021 - Currently Employed
Amazon- London, UK
 communicate with people come across the organisation to treat and greet them with
professional communication skills.
 Provide guidance and way towards managers office and finalise appropriate meeting
schedule.
 Present rules and standards of organisation to new staffs and make them familiarise with
companies environment.
 Effective use of all communication model mainly through electronic and visual sources
to support customers and solve their queries.
Leading manager
ASDA - London, UK Feb 2016 - Feb 2019
 Communicate with operations managers about new policies and changes in companies
environment with visual presentation.
 Use of appropriate business model in conveying message and deliberate team work to
build cooperation.
 Manage business situation with stakeholders, investors and attract them towards
potential of company
 maintain effective communication model mainly transactional, interactional and liner to
eliminate lack of communication.
 Implement measures to resolve conflicts and problems between software integration to
share information.
Education
Master's in business hounors Sep 2012 - Jul 2016
Los angles University
(Graduated with merit)
Bachelors in Management Sep 2010 - Jul 2012
FW business school of management.

References
Achievements
Awarded
- Diploma in communication with good vocabulary and fluency.
- Participate in debates and vocal programmes.
Building
- [e-mail].
Language
English, French and German.
Certificates
Goggle vocabulary indicator. Digital Analytics Fundamentals
Analytic of problem solving skills
part of business conferences and consultancy.
Certificate of fluent communicator
Hubspot University
Hobbies
 Read and listen to most of spiritual videos, films and shows.
 Keen interest in making v logs and connect with global world.
 A part of host team in events and exhibition.
Email
To: [e-mail]
CC:
From: [e-mail]
Subject: Job placement
Dear sir,
I am a recent employee of Amazon also carrying out my studies with Los angles university ,
California. In order to build by career in UK organisation, as part of my training and career

programme, I need to complete job training with a retail firm to take diploma in diversified
work range management.
I look forward to work on the post of receptionist after completing my masters. I am interested
in gaining vast experience of attending customers also, interested in diversified work
environment to enhance my communication power by regulating management function. Or with
the your preference, I would like to work any of management department as per organisation
job vacancy
I would feel pressure to work in a renowned organisation of UK and take a must experience by
working with professional experts. I will feel grateful if there is having any idol vacancy in your
organisation between a stipulated period from April to September.
Here is my updated CV attached, please find all my past experience and skills to take me as a
capable applicant for your organisation. As much I have found, the company focus in maintain
customer base and it denotes that I am very passionate about maintaining relations with people
and have a good command in English, French and German.
Thank you for your valuable time. I look forward to get a reply from your side soon.
Yours sincerely

CONCLUSION
The report has concluded that communication is the vital key in building organisation
relations, work with other and be an initiative role player for followers. Good communication
skills are required in any field of life to be confident and passionate about working and
delivering valuable ideas and services to customers, investors and internal staff members.
Therefore, the report have analysed many methods, system and barriers of communication that
how company should overcome with these crises. In result with the report, there are oral an

written communication which is presented in attached CV, email and leaflet to present
professional communication skills.

REFERNCES:
Books and Journals:
Adeyinka-Ojo, S., 2018. A strategic framework for analysing employability skills deficits in rural
hospitality and tourism destinations. Tourism Management Perspectives, 27, pp.47-54.
Andrienko, T., Chumak, N. and Genin, V., 2020. Emotional intelligence and acquisition of
english language oral communication skills. Advanced Education, 7(15), pp.66-73.
Garcia, F., 2019. School Managers’ Verbal Communication Skills and Conflict Resolution
Strategies: Basis for Developing an Action Plan to Enhance Managers’ Skills. IOER
International Multidisciplinary Research Journal, 1(2), pp.20-29.