Communication Skills: Workplace Issues and Solutions Report

This report examines the critical role of communication skills in the workplace, addressing various issues that arise from poor communication. It begins by identifying common workplace problems such as high stress, conflicts, discrimination, inequality, lack of appreciation, and employee mistakes. The report then delves into essential communication skills, including listening, nonverbal communication, clarity, conciseness, friendliness, confidence, empathy, open-mindedness, respect, and feedback. It emphasizes the importance of these skills in fostering healthy relationships, resolving conflicts, and achieving organizational goals. The report concludes by highlighting the significance of effective communication through appropriate mediums for positive outcomes and employee motivation. The report is a comprehensive resource for understanding the impact of communication on workplace dynamics and offers practical strategies for improvement.

COMMUNICATION SKILLS

Table of Contents
INTRODUCTION ..........................................................................................................................1
Task 1...............................................................................................................................................1
1. Work place issues ...................................................................................................................1
2. Communication skills in workplace .......................................................................................2
CONCLUSION ...............................................................................................................................4
REFRENCES ..................................................................................................................................5

INTRODUCTION
Communication refers to the transmission or exchanging of the information, ideas,
thoughts, emotions, news by various available mediums such as by written, speaking and many
ore. This is key of any business organisation (Bylund, 2010). Effective communication skills are
very important to success in many sectors. A good communication is responsible for the healthy
and good relationship with the employees that will lead to the growth, progress of the
organisation. Employees in the age of internet must know that how effectively a message can be
covey and received via various mediums including social media, phone, email and many more.
This assignment is going to present the many work place issues due to the lack of
communication skills (shukla-Mehta, Miller, and Callahan, 2010).
Task 1
1. Work place issues .
There are some problems and issues which is face by the employees at the work place
which leads to the stress and low progress and growth of the organisation. Sometime it is
impossible to do work where different types of people come and because of different cultures,
ideas, values they get clashes and conflicts over there. This may create stressful, negative
surrounding at the work place. Some where it directly affects to the organisational growth and
progress. There are work place issues are as follows :-
High stress job :- There are some jobs which is consist of high degree of the stress this
will due to the advanced prevalent in the occupation with numerous demands and fewer control
over the working situations. According to the survey there is 40% of the people estimating their
job profile very stressful. This will leads to the mental health issues, physical health problems,
insomnia, pain and many more.
Solution :- to get rid to this high stressed job is to manage work accordingly and if the
company provide them good healthy working culture then it will reduce their stress level.
Conflicts :- Company has consist of people who are from various background and
culture. So, this may be sometime lead to the misinterpret and because of different way of
thinking they may be lead to the conflicts. This may spread the negative environment around
there.
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Solution :- To maintain great healthy culture and promote the communication so through
this they can solve their problem by their own.
Discriminative issues :- There is some organisations where they promote to the
favouritism and this will create the biasness all around. There will be the other employees to
who get demotivated by this behaviours from the company's administration.
Solution :- They should create the healthy and not biased environment and promote to the
equality and give all the employees similar chances to prove themselves.
Inequality :- Sometimes co employees do biasness and discriminate people by their ,
race, colour, cast, religion, age, gender which intentionally hurt the worker and due to that, that
employees will not able to do work with concerned and focused.
Solution :- They should promote equality and try to encourage work and progress . Set
norms and guideline regarding these issues and norms so id any one dare to abide then that
individual should pat the penalty.
Lack of appreciation :- If the any employee do work hard and winning over the client by
their work but that employees didn't get the appreciation that will lead tp lack or confidence and
motivation.
Solution :- If any of the employee feel get unnoticed then, That individual should become
their own advocate and branding their work . This will help them to acknowledge about that
individuals achievements and definitely will leave a great impact.
Mistake made by some employee :- Its genuine if any individual is making mistakes but
when the individual is working at high profile that may cause of major damage, loss of account
many more that will be very hard situation for any employee.
Solution :- He should try to understand and resolve the issue by doing hard work and
refill that damage and loss and give assurance to their boss that employee will not invite such
problems in future.
2. Communication skills in workplace .
There are various communication skills which help in the work place to maintain the
healthy relation and through this they achieve their respective goals :-
Listening :- Good listener is the best tactic to become a great communicator. It is
important to listen and understand that message accurately this will help to giving them response
in return (Kameg 2010S). If the in individual is not a good person then it will go hard to
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apprehend about the respective message. Effective communication will be done when both of the
sender and receiver pay attention about the saying, message, ask to clarify question in case of
they didn't get the one. Active listening help to understand and through this able to respond
properly.
Non verbal communication :- Non verbal basically done without any verbal activity . In
this they try to convey the message by the action, eye contact, body language, gestures through
hands. They make them understand by the help of these movements. For example :- dumb and
deaf person use their own body language and their sign language to communicate and make the
other individual understand their message.
Clarity and concision :- Good message and communication is consider as in , covey the
message by correct choice of words although by providing a large information in just few words.
Which should be understandable and should not riddled too much. It is good way to convey the
message in the fewer words . Say or convey the message directly and clearly. If any of the
individual think before saying a word, then this will get rid of the excessive fetching .
Friendliness :- If the workers, employees communicate with the friendly tone, a smily
gesture this will somewhere encourage the other co workers to do honest and open
communication. It is essential to be nice with the employees this will create the healthy aroma
which motivate employees to do good work and more focused on the performance at work place.
This factor is important in written as well as face to face communication (Bölte, 2011).
Confidence :- Confidence should depict in all the infractions and communication this
will make sure that other employees and co workers will believe and follow the stuff whatever
the sender is conveying. Confidence should be form by very minute things such as making eye
contact, comfortable, friendly tone as well. It is important to not become or adopt aggressiveness
and arrogant behaviour.
Empathy :- It is essential to deal with many work place situation and the key is to do
great and friendly communication with the other co workers. So, through this they will get your
thought and it is important to ensure that the message is understood properly otherwise it will
create many hazards and misunderstandings.
Open mindedness :- It is a sign of good communicator is to do conversation with very
flexible and open minded way. It is important to understand the person's point of view and try to
understand their perspective. This process will help them to get in the dialogue even with those
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with whom person is disagree. That will the honest and clear flexible conversation
understandable as well (Kurtz, S., Silverman, J. and Draper, J., 2016Levinson, W., Lesser, C.S.
and Epstein, 2010).
Respect :- People will be more comfortable with the individual who respectively listen to
their ideas. These simple gestures such as make eye contacts while talking, using their name,
actively listen to their ideas these all will make them feel appreciated. It is important to focus or
them and minimize the distractions this may be seems that the person is not interested and will
convey the wrong message.
Feedback :- It is the key of the whole process of communications, because this response
will depict that the message is conveyed appropriately and understood by the receiver. Some
managers and other supervisors should find the way through which the get the constructive
feedback of the employees by particular time interval. This can be through phone, phone calls, so
this will ensure the updated about the work place .
Picking up the right medium :- Message can be go properly and easy to understand if the
message is conveyed through the appropriate manner and mediums. Medium should adopt
WITH concern and try to use easy so that the other one will not need to face hurdles between the
process of communications. There are many ways in this 21st century like phone, messages,
social media, letters, emails and many more. People usually habit of appreciate the means of
communication used by the individual which may be more likely to turn with positive feedback
in return (Arnold and Boggs, 2015).
CONCLUSION
As according to this report that communication is very crucial part of the entire
organisation it generally help to resolve and maintain the healthy state of affairs at the
workplace. Through this they also lead to the progress and health environment so they can able
to achieve their respective goals and objective. It is also concluded that, Communication should
do as they can done by using appropriate manner and medium which can be easily understood by
the receiver although this will lead to the positive feedback in return. It is important to maintain
the good aroma and positivity in the surrounding and this automatically motivate the employees
to work hard and perform well along with this it is important and beneficial for the company too.
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REFRENCES
Books and Journals
Arnold, E.C. and Boggs, K.U., 2015. Interpersonal Relationships-E-Book: Professional
Communication Skills for Nurses. Elsevier Health Sciences.
Bölte, S., and et. al., 2011. Autistic traits and autism spectrum disorders: The clinical validity of
two measures presuming a continuum of social communication skills. Journal of autism
and developmental disorders. 41(1). pp .66-72.
Bylund, C.L., and et. al., 2010. The implementation and assessment of a comprehensive
communication skills training curriculum for oncologists. Psycho‐Oncology. 19(6).
pp .583-593.
Kameg, K., and et. al., 2010. The impact of high fidelity human simulation on self-efficacy of
communication skills. Issues in mental health nursing. 31(5). pp .315-323.
Kurtz, S., Silverman, J. and Draper, J., 2016. Teaching and learning communication skills in
medicine. CRC press.
Levinson, W., Lesser, C.S. and Epstein, R.M., 2010. Developing physician communication skills
for patient-centered care. Health affairs. 29(7). pp .1310-1318.
Shukla-Mehta, S., Miller, T. and Callahan, K.J., 2010. Evaluating the effectiveness of video
instruction on social and communication skills training for children with autism
spectrum disorders: A review of the literature. Focus on Autism and Other
Developmental Disabilities. 25(1). pp .23-36.
Online
5 COMMON WORKPLACE PROBLEMS AND WHAT YOU CAN DO TO FIX THEM. 2017.
[Online]. Available through: <https://www.tinypulse.com/blog/workplace-problems-
and-what-you-can-do>. [Accessed on 14th August 2017].
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