Unit 1: Communication in Health & Social Care Organisations

This presentation addresses communication strategies within health and social care organizations, focusing on a case study involving Mrs. Gina, a dementia patient with depression who does not speak English. It emphasizes the importance of effective communication strategies such as using facial expressions, body language, and language translators to support patients. The presentation also explores the use of ICT software like Acuity Central Monitoring Station for patient monitoring and discusses ways to improve communication processes, including engaging medical staff who understand the patient's native language and cultural background. Furthermore, it acknowledges the influence of individual values and cultures on the communication process, highlighting the need for cultural sensitivity in healthcare settings. The assignment uses references to support claims and arguments, and this document is available on Desklib, a platform providing study resources for students.

Communicating in health
and social care
TASK 2

Content
 Introduction
 Use of strategies to support users of health and social
care services
 Access and use standard ICT software package to
support work
 Suggesting ways for improving communication process
in H&SC
 Communication process are influencing individual
values and cultures
 References

Introduction
This presentation is based on the Mrs. Gina case and it will
present information, communication and technology
packages that can be used in the Mental Disability Clinic.
This presentation will provide a ways to further
development in the communication process and adoption
of personal values and culture.

1.4 Strategies to support users of
health and social care services
As Mrs. Gina cannot speak English to communicate so it is essential
for the management of Mental Disability Clinic to use effective
strategy to communicate with her. In given case study, it has
been found that Miss Gina is diagnosed with dementia and serves
depression.
Some types of strategies are here to
communicate with her:
 Use of facial expressions
 Body and sign language
 Use a language translator

Continue
Use of English translator will be effective for the management
because it can medium in between the patients and medical
staff to provide a better treatment to them. Also it will
support to Mrs. Gina to share her personal feelings with the
person who knows her mother tongue.
As she is a patient of depression and does not speak in English
so it is essential for her to have some one to communicate. So
the management team of the medical care hospital to provide
a communicator and translator to her.

3.1 Access and use standard of ICT
software package to support work
Acuity Central
Monitoring Station is
a monitoring system,
it can be used in the
patient monitoring. In
the case of Gina
mental care staff can
use this to track and
monitor her
condition. This
system can handle 60
patient at a time and
the staff can monitor
60 patients in a
better manner.

continue
Besides this, these tools are considered as critical
significance which assists to care home in completing day
activities in appropriate manner.
One of the advanced applications of ICT is provision of
business-to-consumer. While using this application there
will no personal interaction with telephones or computers.

2.4 Suggesting ways for improving
communication process in H&SC
In health and social care organization it is essential that
there should be continuous development and improvement
in communication process. Especially in the case of Gina
as she is having a huge need to improvement in the
communication.
There are many ways and provisions which can be applied
by care home to make sturdy relation with patient.

Continue
Below mention are some ways which can be applied by
care home to improve their communication in between
medical staff and Mrs.Gina
 By arranging a medical care person who knows the
native language of Mrs. Gina.
 Also an experience person has to be engaged in the care
team with Mrs. Gina who can analyze her needs.

2.1 Communication process are influencing
individual values and cultures
In modern era, several factors are there which is highly
influencing to individual values and cultures. These values
and cultures are including demographic, behaviour,
geographic and many more.
As culture assists to organisation in identifying the
integrated pattern of human behaviour so that facilities can
e provided in such a manner.

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As these are highly influenced to every group who are
working in organisation together. On the basis of these
dimension culture and values of people who are belonging
from different religion, caste, nationality.

References
Reeves, S. and et. al., 2011. Interprofessional teamwork for health and
social care (Vol. 8). John Wiley & Sons.
Kitson, A. and et. al., 2013. What are the core elements of patient‐
centred care? A narrative review and synthesis of the literature from
health policy, medicine and nursing. Journal of advanced
nursing. 69(1). pp.4-15.
McCormack, L. A. and et. al., 2011. Measuring patient-centered
communication in cancer care: a literature review and the development
of a systematic approach. Social science & medicine. 72(7). pp.1085-
1095.