Report on Improving Communication in Health and Social Care Services

This report delves into the critical role of communication within health and social care organizations, emphasizing its importance for effective service delivery and patient satisfaction. It examines various communication theories, including behavioral, cognitive, and humanistic approaches, and highlights essential communication skills such as verbal, non-verbal, and written communication. The report also addresses barriers to interpersonal communication, such as language, misinterpretation, and trust, and suggests strategies to overcome these challenges. Furthermore, it analyzes strategies to support service users, including the use of language translators, creating conducive environmental conditions, and leveraging technological advancements. The case of Anna underscores the need for improved communication to ensure timely and quality treatment. Access more solved assignments and study resources on Desklib.

Communication in Health and Social
Care
Task 1

Introduction
Communication play an important role in our day to day
activities as through this people can exchange their information
with one another.
In the health and social care organisation, communication is a
key to success as through this they will be able to know about
the needs of their customers.

1.1Communication theories in health and social care
organisation
Health and social care organisation can use many different
communication theories in order to communicate with their
customers in an efficient manner. By adopting these theories,
doctors will be able to provide effective services to Anna.
These theories are:
 Behavioural theory
 Cognitive theory
 Humanistic approach

1.2Communication skills in the health and social care
Health and social care organisation have to pay attention
towards the communication skills of their staff members so that
they can effectively communicate with their patients.
Care workers have to use their skills and knowledge so that
they can effectively provide quality treatment to their services
users. These are:
 Verbal communication
 Non-verbal communication
 Written communication

Continue...
Communication is the fundamental concept that is used to
achieve success in the market.
Along with this, service users will be able to know about the
issues of the people that they are facing while using the
services.
As per the given case, Anna didn't get proper treatment on time
so for this hospital can use an effective communication skills in
order to provide her quality services.

1.3Methods of dealing with inappropriate interpersonal
communication
There are some inappropriate interpersonal communication that
acts like a barrier between an individual and organisation.
Some of the barriers are language, misinterpretation, trust,
confidentiality and power.
For this, health and social care organisation can use some of
the methods in order to deal with their issues.
As per the given case, doctor can use these methods in order to
deal with inappropriate communication.

Continue...
Language is the barrier through which people will not be able to
communicate with their customers of the health and social
organisation.
Sometimes physical environment can also act as a barrier in the
communication process as through this they will not be able to
communicate with each other in an effective manner.
Misinterpretation is also a barrier that affect the communication
between the people and on the basis of that Anna didn't get
proper treatment.

1.4Analyse the use of strategies to support users of
health and social care services
The manager of health and social care organisation can
formulate some of the strategies on the basis of the needs of
their service users. These strategies are:
 Language translator
 Environmental conditions
 Verbal and non verbal communication
 Technological advancements

References
Reeves, S., Lewin, S., Espin, S. and Zwarenstein, M., 2011.
Interprofessional teamwork for health and social care (Vol.
8). John Wiley & Sons.
Antheunis, M.L., Tates, K. and Nieboer, T.E., 2013. Patients’
and health professionals’ use of social media in health care:
Motives, barriers and expectations. Patient education and
counseling. 92(3). pp.426-431.
Sheldon, B., 2011. Cognitive-behavioural therapy: Research
and practice in health and social care. Routledge.
Greene, J.A. And et. al., 2011. Online social networking by
patients with diabetes: a qualitative evaluation of
communication with Facebook. Journal of general internal
medicine. 26(3). pp.287-292.