Mr. Fishy: Communication Barriers and Strategies Report

This report examines communication barriers within the context of Mr. Fishy, a restaurant near London Bridge station with a diverse staff of 20 members. It identifies several communication barriers, including emotional, perceptual, cultural, and language barriers, and their potential impact on both British and non-British employees. The report then proposes strategies to mitigate these barriers, such as focusing on essential communication, promoting cultural awareness, respecting diverse viewpoints, and avoiding slang. The aim of these strategies is to improve staff relations, enhance productivity, and address potential conflicts. The report concludes that the implementation of these strategies is crucial for overcoming communication barriers, improving individual performance, and optimizing the overall operational efficiency of the restaurant.

Business

Business communication is the process of sharing information for internal as well as
external users. It helps the organization to share useful information which provide various
benefits and helps in achieving business goals & objectives (Kaul, 2014). Manager of Mr. Fishy
fish & chips restaurant analyse the different culture and groups. Currently restaurant have 20
staff members and it is based on Borough market near London Bridge station. Manager asked to
prepare poster on various communication barriers and strategies which helps in overcoming.
Communication barrier: It can be anything which prevents to receive information or
understanding the message. People use to share information, thoughts and ideas or if any
problem occur to understand or pass the information then it will called barriers. There are various
types of communication barriers which affect the staff members of Mr. Fishy and it discussed
below:
 Emotional barriers: This barriers build a walls which keep individual from open
communication. It will prevent people to be yourself and fearlessly share their feelings
with others. This type of barriers will be highly cautions because it make individual
reserved or insecure.
 Perceptual barriers: It is an internal through of individual which force to think about
any person or situation. At the time of communication people develop a perception which
can create conflict in the future on any situation.
 Cultural barriers: this barrier develop when people are from different culture and they
unable to understand each others culture. So it will generate conflict, disputes and lack of
awareness of other culture.
 Language barriers: This barrier will be generated when two people not able to
understand each others language. It create problems while communicating and it impact
the organization as well as business operations.
Above mention barrier generate conflicts in the British or non – British employees. So
manager of the restaurant formulate some strategy to overcome the barriers. Because it impact
the business operations as well as production.
Following strategies to overcome barriers:
 Communicating only what is needed: It is very important for the organization to reduce
communication barriers because it impact the staff member's relation and production as
well. Mr. Fishy use communication mode to share information which required otherwise
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they ignore. By using this factor manager able to avoid conflicts among the British or non
British staff members.
 Always be aware of cultural differences: Manager of Mr Fishy need to aware of
different cultural of them. It can help in reducing cultural barriers and increase the
awareness for each other's customs (Pearson, 2017).
 For respecting point of view of others: In context of Mr Fishy, manager have listen or
understand everyone's point of view. It helps in developing understating among the
workplace which reduce communication barrier.
 Avoiding slang: It is very important to communicate in formal way in the workplace
otherwise communication would be consider as fun elements. It will generate conflict or
disputes among the British or non- British staff members. This strategy helps the manager
to overcome from communication barrier.
From the above discussion it has been concluded that manager have to adopt various
strategy to over communication barrier in the organization. These barriers impact the
performance of individual as well as whole production unit.
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REFERENCES
Books & Journals
Kaul, A., 2014. Effective business communication. PHI Learning Pvt. Ltd..
Pearson, R., 2017. Business ethics as communication ethics: Public relations practice and the
idea of dialogue. In Public relations theory (pp. 111-131). Routledge.
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