Individual Report on Communication in the Workplace

This individual report examines communication within a sports and leisure business, Love Sports, which is facing communication challenges among its staff. The report begins with a literature review, analyzing the principles and purposes of HR directors in implementing communication strategies, em...Read More

Individual report

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW ...............................................................................................................1
1. Analyse the principle and purpose of HR directors which can use communicating strategy. 1
2. Characteristic of effective listener and speakers ...............................................................3
3. Own strength and weakness in term of communication, both orally and writing..............5
DISCUSSION .................................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................1

INTRODUCTION
Communication is the two-way process between one person to another person to receiving
and sending information’s, ideas. There are three types of Communication verbal, nonverbal and
visual communication. In this report will explain about sports love company which is
experiencing poor communication among staff. The report will show communication strategies
and characteristic of listeners and speakers during meetings. This report will also show strength
and weakness of communicating.LITERATURE REVIEW
1. Analyse the principle and purpose of HR directors which can use communicating strategy
To manage improvement in communication at Love sports, an independent London
Sports and leisure business centre focus of HR manager will be on incorporating communication
strategy which will support principle and purpose of interaction at workplace:
Clarity the foremost principle of HR directors of sports love needs to be focused on
focus on clarity in communication of ideas and opinions at workplace because of diverse
employees . According to Cenere and. et.al., (2015) due to clarity employees will easily
understand their director instructions. It is important for director to clear all the problems
verbally whereby their employees work with effectively and accurately. For managing clarity in
instruction and information HR director will be focusing on written communication like e-mail
which supports clarity as well as language concerns. Through e-mail directors can instruct to the
employees for their work. A clarity in communication help HR directors to be flexible for their
words. HR director of sports love should take care about it that when they instruct orally then
they select their words with clarity.
As per the view of Harris, (2013) completeness is another communication principle
which HR director can use in developing the strategy. HR director of sport love should take care
about it that when they write email then completeness of sentences is must. This is one of the
way whereby employees can easily understand director points. During the talking, director
should complete their sentence and when they write email then it is also must completeness. Also
completeness is required by HR director when they are involved in sending SMS to consumers
or their employee’s. Completeness can support the firm in reducing the inefficiency in
communication which is faced by them.
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Word choice is an important part of the communication. In the opinion of Brunfaut and
Révész, (2015) principle of simplicity is also one of the most important part of interaction to
which HR director needs to lay emphasis on. It is necessary that they should use simple
language in verbal or non-verbal communication. for effective communication. It is also
important that when they give instruction or write email then they should also use respective
words for their employees. Making use of easy and simple words during the face to face
conversation or while drafting emails can assist firm in solving the issues which is been raised
due to ineffective communication. They can choose new words but they should in right manner
and simple language. Directors should focus on their words. With the help of this way directors
can effectively communicate with the employees. HR director of sports love should display
self-confidence when they talk to their employees. It is very impacted on the employees. As per
the view of Li and He, (2015) being confident while communicating can assist organisation in
building effective relationship. Director knowledge will help to improve their confidence and
they also appear in oral and written communication. From this way employees also motivate and
influences by their directors. Confidence must be encompassed in HR director while having face
to face interaction or conversing with the clients through Skype calls. This can support firm in
enchanting there business. Also, it can improve the experience of consumer.
HR director can give feedback to their employees through directly face to face and also
through e-mail. In the opinion of Kealey, (2015) giving and receiving feedback is necessary in
order to enhance the communication. The feedback may also positive way or negative way. They
should give feedback according to employee’s work. They should check out to their employee’s
performance. Like for example receiving feedback of consumers or clients on website of
company must be resolved on timely basis. This can support firm in building effective
relationship with the customer's and can also lay positive impact on their mind.
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Illustration 1: Principles of effective communication
Source: (Principles of communication, 2015)
2.
Characteristic of effective listener and speakers
Listener characteristics
During meeting listener should communicate through nonverbal like positive body
language, eye contact.. Many characteristics should be in employees of Sports Love during the
meeting to avoid the problems of poor communication and diversity.
Focused and attentive: In the opinion of Cenere, (2015) effective listener must have a
characteristic of paying attention which demonstrate interest of employees during meeting. Being
focused and attentive during listening can support Sport Love in establishing an effective
communication between employer and employee. By listening carefully to the problems it can
assist firm in solving the problems faced by customer's which can enhance consumer experience.
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Patient: Listeners should listen all the things with the patience. Listener should also
show that they are engaged. It is the best way to influence speaker. By listening to the consumer
feedback patiently, they can easily analyse the needs and demands of them which can enhance
the experience of consumers.
Empathy: According to Young and Travis, (2017) empathy is also one of the most
important characteristic which listener should posses. Employee possessing this trait can have an
exact idea about the feeling and emotions of others. It can assist in solving a lot of problems
which arises because of miss-communication.
Acceptance: Listener have to posses a trait of accepting things which employer is
interpreting. This can help firm in making the relationship better between employer and
employee and also it solves lot of problems.
Speaker characteristics
During the meeting speaker play a main role in managing successful presentation and
communication of planned information to employees. In this the individual is responsible for
presenting instructions and idea in front of listeners That is why it is necessary for speaker that
they present everything with effectively. Characteristic must be in a good speaker during meeting
are as follows:
Clarity and confident: Clarity and confident goes hand in hand and are the main
characteristics of a good speaker. Speaker need to be clear about the speech and confident of
ideas of presentation during meeting. According to Eaves and Leathers, (2017) speaker must be
clear in facts which they are interpreting so that it can be easier for the listeners to understand.
This can assist in increasing the knowledge related to work based practices of employees.
Use of body language and gestures: Speaker must take care about the body language
and gestures. It is the main characteristic of speaker because they present ideas in front of others.
. Speaker should also use non-verbal communication like eye contact. They need to
communicate with the facial expression, eye movement, etc. However, use of gestures helps the
speaker in connecting with participants of meeting and analysing individual interest.
Be flexible: In the opinion of Brunfaut and Révész, (2015) speaker must be flexible and
comfortable in front of audience they are going to address. This can help them in explaining
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there thoughts more specifically and easily. They need to be flexible while delivering message,
instruction and ideas with the interesting way. It is an effective interpersonal communication
ability.
Be accurate: For being an effective speaker, they must be accurate and specific in the
facts which they are interpreting to audience. During meeting, speaking slowly helps in
demonstrating clarity over ideas and also supports interaction with participants of meeting which
reflect confidence of speaker. Speaking Confidently and accurately lays direct impact on the
listener.
3. Own strength and weakness in term of communication, both orally and writing.
Strength
I have knowledge of tenses which is very helpful in oral and written communication. I
have good command over English language. Hence, it makes me efficient communicator. Better
understanding of rules of language help me to deliver clear, specific and meaningful message
effectively among diverse group of population. In my good influencer which helps m in
communication and inspiring people over my person opinions and ideas which I feel is the best
way to reduce poor communication at workplace.
I own clarity over writing and speaking which is the biggest support to my oral and
written communication. In oral and written communication, I use simple and the common words
so that receiver will understand that easily. Use of Precise words and language help to create
impact in front of others.
Weakness
I am too detail oriented which may take a lot of time for completing any task. I have
weak convincing power therefore I cannot convince other people in orally and written way. That
is my weakest point.
I am not a confident person in front of other people that is why sometimes I cannot
express my points clearly and effectively in orally and written way
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I do not complete my sentence with effective manner. Lack of completeness affect my
work and interaction over ideas. Sometimes employees could not understand that what I want to
express.
Due to hastiness, my communication always has gone in wrong way which I feel is not
effective for employees. Nervousness also impact on my communication. That both problem
affect my oral and written communication.
DISCUSSION
In order to solve the problem of ineffective communication in Sports Love and enhancing
consumer experience, HR Director can make use of various communication principles while
formulating there strategy. Like for example they can be clear and conscience while drafting
email to the employee's or consumers. This can assist firm in ehancing relationship with the
customers. It will help them in enhancing there experience and will also attract more new
consumers.
CONCLUSION
From the above project report it has been emphasis that principle and purpose of HR director
of sports love has used to communication strategies and showed general characteristic of listener
and speakers during the meeting. This report also showed that strengths and weakness of
communication in both ways orally and writing in a sports love.
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REFERENCES
Books and journals
Brunfaut, T. and Révész, A., 2015. The role of task and listener characteristics in second
language listening. TESOL Quarterly.49(1). pp.141-168.
Cenere, P. and. et.al., 2015. Communication Skills for Business Professionals 7. Cambridge
University Press.
Eaves, M. and Leathers, D.G., 2017. Successful nonverbal communication: Principles and
applications. Routledge.
Harris, T.E., 2013. Applied organizational communication: Perspectives, principles, and
pragmatics. Hillsdale, NJ: Lawrence Erlbaum Associates.
Kealey, D.J., 2015. Some strengths and weaknesses of 25 years of Research on Intercultural
Communication Competence: Personal Reflections. International Journal of Intercultural
Relations.48. pp.14-16.
Li, W.L.Y. and He, Q., 2015. Estimating Key Speaker in Meeting Speech Based on Multiple
Features Optimization. International Journal of Signal Processing, Image Processing and
Pattern Recognition.8(4). pp.31-40.
Young, K.S. and Travis, H.P., 2017. Oral communication: Skills, choices, and consequences.
Waveland Press.
Online
Individual report. 2015. [ONLINE] Available through
<http://www.iibmindialms.com/library/management-basic-subjects/principle-practice-of-
management/communication-effective-communication-principles/>
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