SWISSPORT S6708887: BC Assignment 1 - Barriers and Strategies

This report examines the communication barriers faced by frequent travellers, particularly in the context of the travel industry. It identifies emotional, physical, organizational, information, and cultural barriers, offering a comprehensive understanding of the challenges. The report then proposes several strategies to overcome these barriers, including prioritizing workload, promoting active listening, selecting the right communication media, and fostering a streamlined organizational structure. It emphasizes the importance of clear policies, employee training, and cultural awareness. The analysis also includes specific examples related to COVID-19 regulations and concerns, providing relevant context for the travel industry. The report adheres to the assignment brief, incorporating images, a reference list, and in-text citations, demonstrating a thorough understanding of effective communication and its practical application.

\ Business communication
Information barriers –
people are unsure what they
need to travel, for example if
they need PCR tests or a
vaccine passport. So with
the lack of information they
can’t travel to another
country.
Culture barriers – there is
uncertainty about the rules
and regulations in other
countries and there is a lack
of information and protocol
about what will happen if
there is a new variant or
Covid-19 related crisis
whilst overseas.
Emotional barriers – people
are out of the habit of
travelling and this makes
them anxious about flying and
going away from their
country.
Organisational structure
barriers – people are worried
about the lack of clarity in
government policy and if new
quarantine rules will be
introduced or countries put on
the red list.
Physical barriers – people are
worried about getting Covid
abroad and being stuck in
another country. They are also
worried about the lack of
social distancing on the
airplane and being in close
contact with people who may
have the virus.
Barriers to communication
There are many reasons why a communication in
the organisation get failed. Because of the many
barriers in communication and they can occur at
any level in the communication process. Barriers
can lead to increase the risk and create
misunderstanding. Some barriers Faces by
travelling company which is Frequent Travellers
are given here:

Strategies/ Solutions
Active listening- Frequent
Travellers Should Listen carefully
of what others say and pay
attention to them is very essential
in communication. Active
listening includes listening
attentively to others with
understanding of message and by
asking questions to make sure that
they understood what speaker said.
Avoid load of over information-
The managers and the employees
of the Frequent Travellers should
prioritize their work and try not
to overload themselves with the
work. Managers should spend
some healthy time with their
juniors and try to solve their
problems and feedbacks.
STRATEGIES
There are set of communication barriers
faced by Frequent Travellers and it is
essential to cope up with these barriers
in order to communicate effectively
and smoothly. Some strategies to
overcome these barriers are given here:
References
Organised organisational
structure- The structure of
Frequent Travellers should not be
rigid and hierarchical level should
be simple and workable. The
structure should not be complex and
involves healthy conservation
among workers and management.
Simpler structure proven to be more
effective.
Remove the differences in
opinion- The policies,
rules and regulations of
Frequent Travellers should
be clear from the starting to
all workers. Proper training
should be provided for
those who needed and to
make sure that proper
responsibilities is given
according to the ability.
Right selection of media- The
medium through which Frequent
Travellers communicates needs
to be effective. By convey
messages on the basis of its
effectiveness and the situation
such as face to face interaction,
through written means, etc. This
also helps in time saving as well
as making impactful
communication.  Lee, N. and Kim, Y., 2018. A conceptual framework for effective
communication in construction management: Information
processing and visual communication. In Construction Research
Congress 2018 (pp. 531-541).
 Son, J., Lee, H.K., Jin, S. and Lee, J., 2019. Content features of
tweets for effective communication during disasters: A media
synchronicity theory perspective. International Journal of
Information Management, 45, pp.56-68.