Analysis of Communication Barriers and Relative Strategies Report

This report examines communication barriers within an organization, focusing on issues affecting drivers, such as language differences, heavy workloads, and limited feedback. It identifies challenges including understaffing, lack of overtime, and cultural diversity. The report proposes strategies to overcome these barriers, including performance measurement plans, overtime compensation, and cultural awareness training. The report emphasizes the importance of nonverbal communication, especially gestures, to bridge language gaps and improve interactions with passengers. The conclusion highlights the need for open dialogue and future meetings to address and resolve these communication challenges, ultimately aiming to enhance service quality and customer satisfaction. The report also references existing literature on communication barriers and strategies.

COMMUNICATION BARRIERS AND RELATIVE STRATEGIES

COMMUNICATION BARRIERS AND RELATIVE STRATEGIES
INTRODUCTION CHALLENGES TO EFFECTIVE
COMMUNICATION
STRATEGIES TO OVERCOME
COMMINATION BARRIERS
Communication is the key of providing effective services and make
customers satisfied. According to the recent complaints of customers, it
has been observed that our drivers are unable to effectively communicate
with passengers. In order to understand and address your issues, a meeting
will be held next week at the head office in which presence of all the
drivers is required. The elements which will be considered in this meeting
will be your issues and challenges faced by you to effectively
communicate, usual barriers of communication, strategies to overcome
those communication barriers and concept of cultural awareness.
BARRIERS TO EFFECTIVE
COMMUNICATION
• Language barrier – Most of the drivers are locals who has strong
regional dialect but does not understand languages other than
English. Due to this, even if drivers make efforts, they are unable to
understand the issues which passengers are facing.
• Cultural diversity – Workforce of our organisation is mostly mode
up of locals which lack in cultural diversity due to which
passengers of other cultural are unable to communicate their issues
with driver.
• Limited feedback – Due to heavy workload, there is no or limited
feedback which drivers can gain from their head office. Drivers
only visit head office to pick up and drop off keys which does not
benefit with any communication for feedback.
• Development of performance measurement plans - Performance
measurement strategies such as performance pyramid and ROI must be
implemented. After the course of training, drivers have little contact with
the senior management of the organization. By this, performance of every
employee can be measured and then appropriately appraised.
• Providing overtime wages - Overtime to drivers for their extra efforts
must be provided so that effective performance can be expected. By this,
employees will be stress and hassle free to complete their work in 12
hours.
• Use of nonverbal communication - Communication strategies of
gestures and hand movements should be used to communicate with
people with disabilities and different cultures. Drivers which cannot be
speak in multiple languages should act with patience and communicate
using gestures and hand movements so that they can communicate with
passengers.
CULTURAL AWARENESS
Culture plays an essential role in the process of communication as it helps in
perceives about what people think and how they behave. It is important to
have sound cultural awareness to our drivers so that they can effectively
negotiate and communicate with people of different cultures. This culture
awareness can develop in drivers by providing them access to cultural
diversity workshops so that they can understand the importance of diversity
and variability of cultures.
• Organization is understaffed – Due to low personnel number in the
organization, drivers has to work 12 hours shift due to which they
experience no or little communication with organization management or
fellow drivers. After the course of training, drivers have little contact
with the senior management of the organization.
• No overtime facility is provided to drivers – There is no motivation
of overtime is provided to drivers due to which they tend to finish their
allotted work in their 12 hour shift without properly communicating to
passengers.
• Drivers are under stressed – Due to the work pressure of covering all
the destinations in just 12 hours, drivers are under a lot of stress due to
which they neglect to effectively communicate with their passengers.
CONCLUSION
All the mentioned issues and few strategies to overcome those issues will be
discussed in next monthly meeting for which presence of all drivers is
important.
REFERENCES
• Fischer, D., Posegga, O. and Fischbach, K., 2016. Communication
barriers in crisis management: A literature review.
• Guttman, O. and et.al., 2018. Dissecting Communication Barriers in
Healthcare. Journal of Patient Safety
• Tate, R.C. and et.al., 2016. Strategies used by prehospital providers to
overcome language barriers. Prehospital Emergency Care. 20(3). pp.404-