Improving Customer Care: Communication and Time Management Report

This report focuses on improving customer care at Paramount Travel Hotel through effective communication and time management strategies. It recommends implementing formal or informal communication processes within the organization to foster positive communication channels. Furthermore, it highlights the importance of time management strategies such as prioritizing tasks and setting realistic goals to achieve company objectives efficiently. The report references several academic sources to support its recommendations, emphasizing the role of professional development in enhancing organizational performance and customer satisfaction. Desklib provides this assignment as a study resource for students.

Personal and Professional
Development
TASK 4
(4.2 & 4.3)

4.2 Communicating in a variety of styles and
appropriate manner
In order to improve customer care at Paramount
Travel Hotel, it becomes important for the said
entity to effectively and cataclysmically
implement a strong and positive communication
channel within its workplace.
Therefore, the company is highly recommended in
implementing any of the tow communication
styles within its organisational structure to gain
customer care in a very significant way.

Contd..
 Formal communication process- According to this
structure, the essential information will pass in a very
systematic and formal way within the workplace. The
communication will be outsourced from the top level
managers and will then be communicated to all the level
of managers in a systematic and proper way through
emails or telephonic conversations.
 Informal communication process- As per this process,
the communication will tend to pass in a very informal
and friendly way and will seek to create rumours within
the workplace.

4.3 Use of effective time management strategies
to gain customer care
Time management strategies plays a crucial role in
achieving the company's goals and objectives
within the standard and pre determined time frame.
In order to gain the highest level of customer care,
Paramount Travel is highly recommended in
undertaking and implementing effective time
management strategies to accomplish its desired
task within a short span of time. The time
management strategies used by the concerned
organisation is as follows-

Contd..
 Setting the work on priority basis- By setting the
important work on prior basis, the company is
effectively able to focus on such works which
will allow it to gain its corporate success within
the limited time frame.
 Setting realistic and competitive goals- By
setting realistic, competitive and attainable goals,
Paramount Travel is strongly able to closely
accomplish its desired set of targets in a timely
manner.

REFERENCES
Desimone, L.M., 2011. A primer on effective professional development. Phi delta
kappan. 92(6 ). pp.68-71.
Hunzicker, J., 2010. Characteristics of Effective Professional Development: A
Checklist. Online Submission.
Watts, M.D., 2010. Certification and clinical ladder as the impetus for professional
development. Critical care nursing quarterly. 33(1 ). pp.52-59.
Black, P.E. and Plowright, D., 2010. A multi‐dimensional model of reflective
learning for professional development. Reflective Practice. 11(2 ). pp.245-258.
Ebert-May, D., Derting, T.L., Hodder, J., Momsen, J.L., Long, T.M. and Jardeleza,
S.E., 2011. What we say is not what we do: effective evaluation of faculty
professional development programs. BioScience. 61(7 ). pp.550-558.

THANK YOU !!