Business Communication Report: Analyzing Communication Tools (BIZ101)

This report, focusing on "Boosting workplace motivation through innovative communication tools," analyzes various communication tools used in organizations. It explores tools like social intranet, work management software, and performance management systems, highlighting their roles in sharing information, facilitating timely communication, and delegating tasks efficiently. The report discusses the advantages and disadvantages of these tools, including the benefits of social networks for idea exchange and the potential for increased productivity through ICT adoption, alongside challenges like information overload and security concerns. Furthermore, it identifies key factors for successful implementation, such as platform consistency, data security policies, and employee training. The report concludes with recommendations for optimizing communication strategies to enhance teamwork and employee motivation.

RUNNING HEAD: BUSINESS COMMUNICATION 0
COMMUNICATION TOOLS

BUSINESS COMMUNICATION 1
Table of Contents
Introduction........................................................................................................................2
Communication tools.........................................................................................................2
Uses of communication tools.............................................................................................3
Advantages and disadvantages........................................................................................3
Factors included in implementation...................................................................................4
Recommendations.............................................................................................................5
Conclusion.........................................................................................................................5
References.........................................................................................................................6

BUSINESS COMMUNICATION 2
Introduction
Communication is the act of conveying meanings from one entity or group to
another; therefore it is included that communication is considered an efficient strategy
for increasing the motivation in the workplace (Islami, Mulolli, & Mustafa, 2018). It is
because this leads in maintaining better environment in the organization, the estimation
describes that in the current year Australian organization use various communication
tools for management of resources and work in the organization (Chesley & Johnson,
2015). In this report, “Boosting workplace motivation through innovative communication
tools” topic is selected. Further, the discussion is made on analyzing the communication
tools used in the workplace. The report will also discuss its advantages and
disadvantages with the factors included in implementing the communication tools.
Communication tools
The studies revealed that for making the project successful and motivating or
retaining the employee’s organization can adopt social intranet, work management
tools, text messaging and software for tracking the issues (Intelligenthq, 2019). This is
because this can support the organization to share various important file, can
communicate in timely manner and delegated the assigned work in efficient manner.
The other is enabling performance management tools is also help the organization to
communicate and give feedback for boosting the performance of the employees and to
increase motivation in the workplace.
Researchers also reveal that communication tools in the organization involve
chat system, messaging through e-mail, voice mail, video and voice conferencing etc
(Oldham & Silva, 2015). The communications will also done through the social networks
which includes Instagram, Facebook, Twitter, Yammer. This help in increasing the
capability of the employees to adopt the competitive environment. The advanced
innovation in the information and communication technology (ICT) also reduces the
stress level of the employees (Chesley & Johnson, 2015). The Americans gets

BUSINESS COMMUNICATION 3
productive results because of adopting this and can manage work-life balance in
efficient manner.
Uses of communication tools
The usage of social networks such as Twitter, Facebbok can support the
organization to share different opinions and perspective of the people from one place to
another (Oldham & Silva, 2015). The use of this technology can also enhance the
creativity and innovation in the workplace it is because through this employees find easy
to implement and execute the ideas. The usage of social intranet supports the
organization in transferring and sharing large number of files and documents to the
employees (Katane & Dube, 2017). Therefore the other work-management tools can
communicate the task and file which is to be done by the employee with the deadline for
completing the work.
The tracking software can allow the organization to communicate the problems
and give the opportunity to each employee in developing the ideas for resolving problem
in short period of time (Lakhotia, 2019). The use of performance facilitating technology
allows the organization to improve the mistake of the employee so that both employees
and organization growth will be achieved in long run. Therefore using of ICT also
supports the employee to make social connection so that stress level of the employees
will be reduced and efficiency will be maintained in the organization (Chesley &
Johnson, 2015). Through these technology productivity of the organization will be
increased and allow the employee to remain more focused.
Advantages and disadvantages
Researchers describes advantages and disadvantages of adopting social
network as communication tools in the workplace which includes that Facebook help the
organization and employees to connect from anywhere and at any time (Kohli, Daye,
Towbin, Kotsenas, & Heilbrun, 2018). However, in this spam increase the bulk of
messages which sometimes overlook the important message by the employees. The
mobile technology that is text messaging support the organization in involving more

BUSINESS COMMUNICATION 4
experts through this better decision will be made due to taking opinions from different
experts (Marlow, Lacerenza, & Salas, 2017). The limitation of this tool is that it can
make the miscommunication among the employees because of different perceptions
and behavior of employees in workplace.
The social intranet increases the communication in the organization because of
finding easiness in exchanging the information from one department to another.
However, this can increase the time and cost of the organization in implementation and
increase the burden and stress of employees (Katane & Dube, 2017). Researchers
describe that ICT support the workplace by communicating with employees which are at
greater distance through video conferencing, texting etc. This can also include more
employees and can help in giving important information to more employees. The
disadvantage of ICT is that organization find difficulty in managing this tool in efficient
manner because of more safety issues and other threats (Kohli, Daye, Towbin,
Kotsenas, & Heilbrun, 2018).
Factors included in implementation
There are some factors which organization has to be implemented for reducing
the miscommunication and confusion among the employees that is while transferring
the message persons should be on the similar platform for maintaining transparency in
communication and instant messaging (Oldham & Silva, 2015). The organizations can
also develop strategies for tracking the usage of tools so that organization can evaluate
that employees are using these tools for business communication and can also maintain
discipline in the organization (Islami, Mulolli, & Mustafa, 2018).
Researchers demonstrate that recently data breaching is the major concern
which become problem or the organization. To overcome this company can execute
policies and strategies regarding the cyber security in the workplace (Islami, Mulolli, &
Mustafa, 2018). The competent and disciplined employees are also the major factor
which supports the organization to implement the communication tools in effective
manner. Therefore, for this organization can provide training to the employees regarding

BUSINESS COMMUNICATION 5
the usage of tools and to decrease the noise in the workplace (Marlow, Lacerenza, &
Salas, 2017).
Recommendations
For using the social media applications and other performance tracking tools
organization can face difficulties in maintaining coordination and avoiding confusion in
the workplace. Therefore, for this organization can allow the employees to adopt
specific social network so that team work will be achieved in the workplace. For
boosting more motivation in the workplace the performance monitoring technology
management tools can be used and feedback on be provided in positive manner so that
employees feel motivated and work efficiently (Katane & Dube, 2017).
Conclusion
From the above, it is concluded that organization can adopt several
communication tools such as ICT, social intranet. It is because this can help the
organization to share more file at shorter period of time and can also support the
employees to connect with other employee’s from anywhere. The communication tools
can also encourage the employees to perform their tasks within time and cost
constraints. Therefore, to overcome the problems related to communication in
workplace, organization can develop strategies to provide training to the employees.

BUSINESS COMMUNICATION 6
References
Chesley, N., & Johnson, B. E. (2015). Technology use and the new economy: Work extension,
network connectivity, and employee distress and productivity. In Work and Family in the
New Economy , 26, 61-99.
Intelligenthq, (. (2019). Improve Your Company’s Communication With These 4 Digital Tools.
Retrieved 120,2019,fromhttp://search.proquest.com/docview/2295098143/
Islami, X., Mulolli, E., & Mustafa, N. (2018). Using Management by Objectives as a
performance appraisal tool for employee satisfaction. Future Business Journal , 4 (1),
94-108.
Katane, J., & Dube, S. (2017). The influence of organizational culture and project management
maturity in virtual project teams. Cell , 72 (398).
Kohli, M. D., Daye, D., Towbin, A. J., Kotsenas, A. L., & Heilbrun, M. E. (2018). Social media
tools for department and practice communication and branding in the digital age.
Radiographics , 38 (6), 1773-1785.
Lakhotia, S. (2019). Digital age is reshaping workplaces with innovative technologies.
BusinessWorld.Retrievedfromhttps://searchproquestcom.ezproxy.uws.edu.au/docview/
2235058476?accountid=36155
Marlow, S. L., Lacerenza, C. N., & Salas, E. (2017). Communication in virtual teams: A
conceptual framework and research agenda. Human Resource Management Review ,
27 (4), 575-589.
Oldham, G. R., & Silva, N. D. (2015). The impact of digital technology on the generation and
implementation of creative ideas in the workplace. Computers in Human Behavior , 42,
5-11.