Communication and Collaborative Working Report - Amazon Warehouse

This report delves into the critical aspects of communication and collaborative working within a business context, specifically focusing on challenges faced in an Amazon warehouse environment. The report utilizes the Gibbs reflective model to analyze different situations, including maintaining stock, managing stock distribution, and resolving conflicts. The introduction defines communication and its importance in business, outlining communication models such as the Shannon and Weaver model and various communication methods like verbal and written communication. The main body of the report applies the Gibbs reflective cycle to three distinct scenarios, detailing the author's experiences, feelings, evaluations, and analysis of each situation. The report highlights the difficulties in managing stock, the challenges of distribution, and conflict resolution. The conclusion summarizes the key learnings, emphasizing the importance of effective communication, conflict management, and the use of software for efficient stock management. The report underscores the need for improved communication skills, efficient distribution strategies, and the use of technology to overcome challenges and improve workplace efficiency.

Communication and
Collaborative Working

Table of Contents
INTRODUCTION...........................................................................................................................3
Main body........................................................................................................................................4
Gibbs reflective model on different situations............................................................................4
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Communication is the process of transforming information from one to another.
Information can be exchange through written, speaking or in different ways. It is the process of
using sound, sign or behaviour to share the thoughts and ideas to anyone. It is an important
aspect of the business. Through effective communication a business can run in efficient manner
and it helps to increase in productivity as well as profitability(Jowers and et.al., 2016).
Shannon and Weaver communication model
Sender- It is the person who send the message to other person. Sender is the person who makes
the message and chose the channel to send the message.
Encoder- Encoder is the machine, which converts message into signals or binary data.
Channel- It is the medium which through the sender send his message to the receiver(Yap,
Abdul-Rahman and Chen, 2017).
Decoder- It is defines as a machine which convert the signals and binary data into message
Illustration 1: Shannon and Weaver communication model
(Source:Communication model, 2017)

Receiver- It refers to the person who receive the message.
Noise- It refers to the physical disturbance like people, environment etc. It is the barrier to
communication which stop the message to send or send the wrong message to the receiver.
Methods of communication
Verbal communication- If refers to use of words while sending the message to someone. It can
be one to one or in group communication. It is the method of communication which is used by
everyone(Schultz and Götz, 2016).
Written communication- It can not be avoided at workplace because most of the important
message comes in the written form in the organisation. It is present everywhere and consists of
traditional paper, pen document, text chats, emails, report etc. That all might be covered in
written document. Some written method of communication such as social media, email etc.
Gibbs reflective cycle model
Description- It is the first stage of reflective cycle method. It consists with overall
description of the situation. It considers the place of work, where the experience is taken by an
individual. This step is the overall evaluation of the experience.
Feelings- It is all about feeling that what an individual felt at the workplace. The feeling
of that person at the workplace. It considers the timing of before joining the workplace, during
the work and after the work. Feeling of the person in all these situations.
Evaluation- It considers the points like what went well and bad at the workplace. All
negative and positive thoughts which has taken by the person at the workplace.
Analysis- Analysis of the situation that what might have helped or hindered at the
situation.

Conclusion- It is about the overall experience, the things which taught by an individual
and what are the things which had to learn by them and how to do better in future if opportunity
give the chance again(Chulvi and et.al., 2017).
Action plan- It is the plan which made to understand overall situation that how can do
the best in future if they will face same situation in the future.
Main body
Gibbs reflective model on different situations
Stages Maintaining stock distribution of stock situation of conflict
Description It is the situation of
maintaining the stock at
warehouse in Amazon.
In warehouse I had to
faced the situation of
maintain stock. I had to
Decide how much stock
to order and keep.
Consider order and
delivery times. It was not
easy to maintain the
stock with understanding
the future need.
Distribution of stock is the
hardest job in
manufacturing and the
solution of every problem
in warehouse is inventory
management software. I
had to maintain collection
of different stock which
was related to electronics,
food products, home
appliance, clothing arrivals
and many more product so
it is difficult to maintain all
the products and distribute
them to the retailers.
It is the big problem
which is faced by me. I
had to faced conflict
situation when it came
on decision making. I
told my ideas and
thoughts to the another
person and he also told
me about his ideas and
we both were thought in
different manner and
there i had to face
situation of conflict.
Situation of conflict
arrived when the
distributors told me
about stock and i could
not approach in well
manner.
Feelings It is not easy to maintain I handle the situation of Overall feeling at the

the overall stock. I felt not
too good or bad at the
workplace. In the starting
I had to faced many
problems such as stock
level, delivery location
and timing. Sometimes I
got confused regarding
stock, I did not
understand that how to
manage stock in well
manner.
distribution with the
software but is too difficult
work for me. I was much
able to handle all the stock
in well manner. Sometimes
the stock came to the
warehouse and when it
came to distribution of the
stock, the retailers create
problems like time and
financial management
issue. I felt good because it
is very difficult task and I
kl earned many things
from this work.
workplace in situation of
conflict was not good. I
faced the dispute when it
came to take decision
about the stock maintain
ace. I had few rights and
I did not able to take
decisions so i felt bad at
the workplace because it
is all about my self
respect. There was gape
in communication and it
is also the reason of
conflict.
Evaluation Everything was not good
in my work. Sometimes I
had to faced bad things
such as badly forced by
managers just because I
did not understand the
work properly.
Sometimes I felt good at
the workplace when I
knew how to manage the
work.
From evaluation of the
situation it has found that
there was much problem I
faced in time management,
inaccurate purchase order
and product
diversification.
When I evaluate this
overall situation than I
found that I faced bad
behaviour of the
superiors and peers.
Sometimes they heard
me when they were in
good mood but in
maximum time they did
not hear my thoughts.
Analysis The only part which
hindered me at my
workplace is I was not
able to handle the stock
The part which hindered
me in the situation of
distribution is that I was
not able to select the
From the analysis of this
situation I found that I
was troubled in making
good communication

because there are only
few works for helping me
and he was also new
employee in the
warehouse.
distribution channel when
it came to urgency.
with my peers, superiors
and distributors. It was
my fault that I could not
cooperate with situation.
Conclusion It considers overall
experience which taken
by me in warehouse. I got
many things from the
work. I learned how to
maintain new stock with
old stock. I learned how
to do in the situation of
overstock. Sometimes the
situation happened that I
have stock but I could not
sale the products due to
maintaining of stock
level.
From the all situation it has
been concluded that it was
the difficult situation. I
learned how to manage
distribution channel and
how to select them. The
software helped in
maximum situation
because there all the data
exist with having all the
information about stock.
From the overall
experience it has been
concluded that I learned
how to create
communication level
with the peers. I learned
how to combat negative
feelings, how to deal in
the conflict situation.
Action plan It is all about the
learnings from the
workplace. From the all
experience I learned how
to maintain the stock in
well manner. In future if I
will face same situation
than it will easy to work
in that situation. I learn
that with the help of
managing stock software i
The last stage is action
plan here I have to plan for
future. I learned basic
things and process of
distribution and it will help
me in the future. If I will
have to do this work again
in future than I will use my
efficiency to work well. I
will increase the
communication skill for
I learned to deal with
conflict situation and in
the future when I will
face same situation I
handle it. I will take
action such as Set clear
expectations, encourage
collaboration, spend
significant time on new
projects and new hires.

will manage stock easily.
The few things which I
learned that I have to
update the data on daily
basis, consider all orders
and delivery time. If I will
face the problem than I
will directly contact to the
manager.
future development and
increase the efficiency in
distribution. I will use all
my learnings to make the
distribution network
strong.
CONCLUSION
From the above study it has been summarised that communication was the major part of
organisation. In the warehouse it was not easy to handle the stock of old and new material
because if once old stock gone than new stock came. Conflict was the biggest problem which
faced in an organisation. For solving the problem of conflict there was need of communication
and get together. For effectively distribution there was need to use communication with effective
use of channel.

REFERENCES
Books and journals
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collaborative learning.
Yap, J.B.H., Abdul-Rahman, H. and Chen, W., 2017. Collaborative model: Managing design
changes with reusable project experiences through project learning and effective
communication. International Journal of Project Management.35(7). pp.1253-1271.
Schultz, J.S. and Götz, K., 2016. Collaborative decision-making. Ethics and Professionalism in
Healthcare: Transition and Challenges. 1st ed. Abingdon, Oxon, and New York, NY:
Routledge Taylor & Francis Group, pp.39-51.
Chulvi and et.al., 2017. The effect of information and communication technologies on creativity
in collaborative design. Research in Engineering Design.28(1). pp.7-23.
Dumlao, R., 2018. A Guide to Collaborative Communication for Service-Learning and
Community Engagement Partners. Stylus Publishing, LLC.
Bayrak, T., 2015. Identifying collaborative technology impact areas. Technology in Society.42.
pp.93-103.
Hinds, J.M. and Payne, S.J., 2018. The influence of multiple trials and computer-mediated
communication on collaborative and individual semantic recall. Memory.26(4). pp.415-
423.
Xu and et.al., 2017. Adsorption of Methyl Ester Sulfonate at the Air–Water Interface: Can
Limitations in the Application of the Gibbs Equation be Overcome by Computer
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Baddeley, A., Rubak, E. and Turner, R., 2019. Leverage and influence diagnostics for Gibbs
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Online
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