Effective Team Work and Communication: Strategies for the Workplace

This report provides a comprehensive overview of communication in the workplace. It begins by defining communication and highlighting its importance for productivity, morale, and commitment, while also addressing the negative impacts of poor communication. The report then identifies key barriers to effective communication, such as lack of clarity, poor message quality, inadequate attention, and lack of trust. It proceeds to explore various communication models, including linear, Shannon Weaver, Berlo, and Schramm models, along with relevant communication theories like the Actor-Network Theory and Agenda Setting Theory. The report also delves into communication skills, differentiating between verbal (oral and written) and non-verbal methods, including gestures, body language, and paralinguistics. It concludes with a discussion of the S.O.L.E.R active listening model and the role of kinesics in communication, offering practical insights into improving workplace communication strategies.

Effective Team Work and
Communication

Table of Contents
1. INTRODUCTION.......................................................................................................................3
Barriers of communications are mention below.....................................................................4
2. Models of communication...........................................................................................................4
3. Communication skills..................................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

1. INTRODUCTION
In this report it will be described about definition of communication, its importance at work
place and barriers which affect it. Also, it will be explained about different models of
communication and theories as well. Moreover, communication skills and its methods will be
discussed in it.
Definition of Communication
Communication is considering as an act of transferring information one place, group to
other. It includes one recipient, a message and one sender. Communication is in actual a complex
subject (Bovée, Thill. and Raina, 2016). The transmitted message includes huge range of things.
It includes cultural, emotional situation as well as medium to communicate. It is also a process of
sharing ideas, feelings, information and many more.
Importance of communication at work place
Communication within workplace plays a vital role for firms to work productive and
efficiently. Here the staff members can experience productivity, morale, commitment. Staff
members who spends energy to creates a communication lines that will quickly create trust
among staff members ,resulting within productivity, overall morale. Within the same time staff
members also communicate more effective with their mangers, colleagues ,consumers who are
continue to be assets to a firm. Poor communication within workplace will also leads to non
motivated employees that can begin staff members to question their organization, their
confidence within their skills as well as Firm. Five important reasons regarding importance of
communication within workplace are
Innovation- Staff members are more likely to present their ideas without any fear. They also have
the opportunity to express their ideas without any fear. It is highly relied on the fact that
organization that promotes communication is also more inclined towards innovation.
Growth- Internally and externally communication can be seen. Every project based on solid
communication lines that assures externally delivered messages.
Effective communication- When team leaders are the strong communicators than they can
manage their team very well (Collins. and Durand-Bush, 2016). If a leader is a strong
communicator than it is much easier to manage conflicts, motivate, build relationship and

motivate employees. Effective communication does not means that only talk people but also
provides them opportunity to talk one another. Communication channel are also essential.
Barriers of communications are mention below
Lack of clarity- There are certain ideas that require to be understood very correctly. The
meaning of the message is understood very correctly as if not then it creates confusion and
sometimes such confusion creates conflicts.
Poor Quality of Message- When a message is consistent as well as prepared within all respects
such as precision, clarity as well as usage of correct words to express their ideas to be
transmitted
It must simple words as well as easy to understands by the recipients.
Inadequate attention- It is the data or information is less or incomplete than it is very difficult to
judge that what other person wants to continue. It also takes place face to face communication or
sometimes during phone calls also.
Lack of Trust
When there sender alters message frequently creates a lack of trust. Sometimes because
of the such delay actions also warned through message. It also happens as there were uncertain
decisions taken by the sender frequently. Hence, communication becomes ineffective as well as
various additions or alterations . It is also considered as lack of confidence.
This report examine these issues of communication such as lack of clarity, Poor
communication, inadequate attention and many more. Here within my workplace such situation
has arisen in which there was lack of clarity. Within my workplace it is also suffered from poor
quality message and lack of clarity and sometimes because of it creates conflicts as well.
So, it is summarised that as per case study of Mario and Pedro is taken where lack
of clarity is barrier in communication. When Maria called her husband she said to bring
chicken but when pedro reached he said he heard kitchen.
2. Models of communication
These are the systematic representation of the process that aids within understanding how
communication can be done . Such models show the process in symbols and metaphorically.
With the help of the communication model also encourages stereotyping and traditional thinking
but at the same time (Collins. and Durand-Bush, 2016).
Linear Model of communication

It is one of the simpler way regarding communication model as here message can be flow within
straight line form. In addition to this there is no concept of feedback. Several models of the
communications are
Shannon Weaver- It is the model where communication is done by suing mathematical model
that are sued for machine communication or technical communication such as telephone as well
as telegraph. Here within this Shannon Weaver model ,if channel does not have noise producing
elements or not having distorting elements then the communication done is successful
(Seymour. and Geldenhuys, 2018).
Berlo model- According to such model it was made to acknowledge general communication for
the human being. Within this model, communication also relied on various factors such as
attitude, communication skills, socio cultural systems. So within this way message can be sent
(Long III. and Jordan, 2016).
Schramm- Within this model communication can be done within circular as it also called as a
Circular model.
Encoder- Where there is an originates of the message or who sends message.
Decoder- Receiving of message
Interpreter- Any human being tries to perceive, understands or analyses the message is known as
interpreter.
Alongside, there are several theories as well of communication. they are described as
Actor network theory – It state that human and human factors influence in success of
innovation and knowledge creation. there is no individual responsible for advancement in it.
Thus, actor and network are responsible for it.
Agenda setting theory- It state that mass media business finds out what is considered by people
to get how much attention a news story receives. It shows ability of media to transfer agenda to
people in effective way.
AST- In this groups create rules to define structure. So, structure form social system and quality
of structure affect decision making. Also, it affect the structure as well.
Here communication cannot be done in traditional way as communication is done within
a practical way, also Such model breaks sender and receiver model. It can takes place with two
people or with oneself . Each persons acts as receiver and sender as well as uses interpretation. It
takes place simultaneously such as Encoding interpret decoding. There is also introduction of the

noise called semantic noise as it only occurs when receiver as well as sender apply various
meaning to the same information (Collins. and Durand-Bush, 2016). It also happens because of
the phrases or words such as Technical language so certain phrases as well as words also causes
deviate from it regarding real meaning of communication.
High context – they are people who belong to culture that communicate in way which is implicit
and rely on context. They are having close relationship with one another.
Low context – they belong to those culture that rely on verbal communication.
3. Communication skills
Methods of communication
Verbal communication- It is considered as one for the communication where the utilization of
words to share information alongside other human beings. It involves written and spoken
communication.
Oral communication- It is considered as the oldest one as here communication can be known as
the most common one and also uses as a medium of exchanges of the information. It also
includes gathering information by the help of the spoken words. In other words, it is the process
of receiving or conveying message along with the words that are spoken. It can either within the
form of direct or indirect conversations (Long III. and Jordan, 2016). Direct communication is
done between two or more than two human beings such as face to face communication, lectures,
group discussions ,conferences ,meeting and many more. It is the highly used to communicate

within all over world because of the rapid transmission of information. Here the form of
communication is also used that is medium used such as video call, voice call, telephonic
conversation ,video call and various other forms. The best thing regarding such communication
is that notices non-verbal cues such as body language, tone of voice, facial expression,
language ,pitch as it makes the communication more effective but at the same time this model
also have some limitation such as words that can be spoken to someone are never takes back and
sometimes because of harsh words it creates conflicts between the employees, managers and
between employee manager and many more.
Written communication- It is done as here the message can be transmitted within printed form
or written form called as Written communication. It is considered as more trustable mode of
communication as it can be highly preferred within business as it is sophisticated and formal
within nature as well as more reliable one (Sarratt. and Jhala, 2015). There are various channels
of such communication such as email, journals, newspaper, reports, text messages and many
more.
Non verbal communication- These are the one that focuses on gestures, tone of voice, facial
expressions, eye contact, body language as well as other ways where human beings can
communication without using any language.
Gestures- Signals and deliberate movements are considered as a vital way to communicate
meaning without the helps of the words. Here the common gestures are pointing, waving as well
as waving by the help of using fingers (Blaser. and Seiler, 2019).
Body language and Postures
Postures also covey a great amount of the information as it has focused on arm crossing, leg
crossing and many more.
Paralinguistic- It also focuses to vocal communication that is something different from the actual
language. Such as Pitch, loudness ,tone of voice. One of the powerful effect of tone of voice is
as string tone of voice leads to great impact as listeners might interpret enthusiasm.
S.O.L.E.R- It is consider as an active listening model as it can physically focuses on the
engagement and interest that was also created through professional management consultant and
author. This mode can be utilized all over the world as within clinical counselling as well as
professional setting all over the world. Thus acronym stands for

S (Sqare)- By doing this it can focuses that a person is involved within it, face squarely (Murphy,
Curtis. and McCloughen, 2019).
0 ( open)- It focuses on keep an open posture as it does not mean that crossed legs and arms.
Here human beings feels more welcomed and Engaged.
L ( Lean)- It means leaning forward when an individual is talking to someone as it focuses that
an individual is involved within listen and whatever someone wants to convey. It shows interest.
E (Eye contact)- By using eye contact as here the person using showing that a person is not
distracted.
R ( Relax)- It is vital to stay calm when an individual is talking.
Kinesics
These all are came within certain means such as expressiveness, warmth as well as willingness to
contact. In addition to this physical proximity also includes such as eye contact, instance, body
position as Eye contact is also considered as a powerful means of communication. Also eye
contact can also be source of attributions (Murphy, Curtis. and McCloughen, 2019).
CONCLUSION
From the above it had been concluding that Communication is a process of sharing ideas,
feelings, information can experience productivity, morale, commitment.. Poor communication
within workplace will also leads to non motivated employees that can begin staff members to
question their organization. It also concluded Barriers of communications such as Lack of
clarity, Poor Quality of Message, Inadequate attention and Lack of Trust. Furthermore it focused
on Models of communication, Linear Model of communication, Shannon Weaver, Berlo model
that relied on various factors such as attitude, communication skills, socio cultural systems and
Schramm. It also focused on Non verbal communication such as Gestures, Body language and
Postures and also S.O.L.E.R., Paralinguistic and many more.

REFERENCES
Books and journal
Blaser, M.A. and Seiler, R., 2019. Shared knowledge and verbal communication in football:
changes in team cognition through collective training. Frontiers in psychology, 10, p.77.
Bovée, C.L., Thill, J.V. and Raina, R.L., 2016. Business communication today. Pearson
Education India.
Collins, J. and Durand-Bush, N., 2016. Coaching strategies to optimize team functioning in high
performance curling. International Sport Coaching Journal, 3(3), pp.240-256.
Long III, L. and Jordan, K., 2016. Enhancing engineering students’ communication skills
through a team-based graphics course project.
Murphy, M., Curtis, K. and McCloughen, A., 2019. Facilitators and barriers to the clinical
application of teamwork skills taught in multidisciplinary simulated Trauma Team
Training. Injury, 50(5), pp.1147-1152.
Sarratt, T. and Jhala, A., 2015. The role of models and communication in the ad hoc multiagent
team decision problem. In Proceedings of the Third Annual Conference on Advances in
Cognitive Systems Poster Collection (Vol. 27).
Seymour, M.A. and Geldenhuys, D.J., 2018. The impact of team dialogue sessions on employee
engagement in an information and communication technology company. SA Journal of
Human Resource Management, 16(1), pp.1-11.