CHCCSM007 & CHCCSM006: Case Management in Child Protection Framework

This assignment solution addresses key aspects of community services, specifically case management within a child protection framework. It covers various topics including indicators of different types of abuse (neglect, emotional, physical, and sexual), relevant legal acts in Australia, and the proceedings for child protection. The document also explores factors in developing case plans, strategies for supporting colleagues, and the importance of case plan documentation. Further, it examines the impact of counselor-client perceptions, the role of review systems, and ethical considerations in case management. The assignment includes responses to scenarios, case studies, and meeting agendas, providing comprehensive insights into the practical application of case management principles in child protection, including strategies for client support and decision-making.

Running Head: Community Services 0
Community Services
October 10
2019

Community Services 1
Table of Contents
Assessment 1...................................................................................................................................2
Assessment 2...................................................................................................................................5
Scenario 1....................................................................................................................................5
Scenario-2....................................................................................................................................6
Assessment 3...................................................................................................................................7
Assessment 4.................................................................................................................................10
Client Case Management Plan...................................................................................................10
Assessment 5:................................................................................................................................12
Assessment 6.................................................................................................................................14
References......................................................................................................................................17

Community Services 2
Assessment 1
Answer 1
 Indicators of Neglect
 Appearance and hygiene will be poor
 Indicators of Emotional Abuse
 The person will not confident
 Indicators of Physical Abuse
 The person will have an ear or eye injuries
 Indicators of Sexual abuse
 Injuries would be found at private areas of an individual
Answer 2
The legal acts which are currently implemented in Australia are defined below:
 Children and Young People Act 2008
 Child Protection Act of 1999
Answer 3
The proceedings which are included for the protection of the child are family violence, abuse to a
child, and neglecting the child maybe consider for the commencing in the family courts.
Answer 4.
The factors which need to be considered while developing case plans in partnerships are the
following:
 Engagement
 Communication
 Innovation
 Project Management
 Culture

Community Services 3
Answer 5
The case plans help for providing the structure for an intervention that is undergoing as well as
for guiding the needs required for the safety, belonging and well-being of a child.
Answer 6
The 5 strategies which can be used for the support and lead colleagues in exemplary case
management practices are defined below:
I. Screening
II. Assessing
III. Planning
IV. Communication
V. Engage the law of reciprocity
Answer 7
The document case plan is necessary because it will help to understand the case briefly where all
the details associated with the case of the child will available. It is also important to distribute the
document of the care plan because they will also able to check the updated information about the
case with the required action and strategies (Susanto, Purwanto, Putro, and Yuliasari, 2019).
Answer 8
The perception of the color among the client and counselor may affect the counseling because in
the world many people do not perceive colors in the same way.
Answer 9
The conversation between client and organization becomes easy to manage the control of their
concerns. The role of review and evaluation system in case management provides support to
critically examine the program and it ensures the information collected has the estimated
outcomes (Seltzer, 2019).
Answer 10
It supports maintaining a healthy environment and relation between all of them. If anyone of
them is not aware of their then it would lead to raising issues between these parties.

Community Services 4
Answer 11
 Value the clients
 Principles of the workplace should not be violated
 Personal Moral Qualities should be maintained by every individual connected with
workplace
Answer 12
By celebrating the traditional holidays, festivals and foods of every culture at the workplace will
help the service providers to identify the access of employee and colleague with the specific
cultural workers if they are getting involved (Tinker, Kane, and Russon, 2019).
Answer 13
By providing the information of similar previous cases as well as explain the ethical and cultural
consideration which may help him/her to develop a good relationship with client.
Answer 14
i. Develop class identity
ii. Maintain relationships
iii. Class rules for collaboration
iv. Routines
v. Providing Rewards
vi. Making quiet and quick corrections
vii. Praising in public
viii. Remaining calm, firm and consistent
ix. Setting up of high expectations
x. Become a self-example
Answer 15
i. Burnout
ii. Personal safety
iii. Compassion fatigue
Answer 16
i. Describing the experience

Community Services 5
ii. Reflection
iii. Theorizing
Assessment 2
Scenario 1
 The verbal and physical abuse impact on his thinking and may affect the behavior of
Jonno. Hence on a short term basis, he will be treated to overcome physical abuse while
for long term to overcome from verbal and mental abuse practices will be performed.
 The role and responsibility of the organization are to provide care and treatment for
children like Jonno. The organization provides support children through arranging a
private home by referring to a foster parent.
 The counselor can identify the strength of their clients by exploring their tendency to face
the challenges. The solution focus therapy can be used in SMART which would help the
client to focus on their problem and encourages them to determine ways to overcome
them.
 Service that will help Jonno is education and employment support with the help of this
service he will able to get proper required education as well as employment so that he can
fulfill his basic needs.
 Strategies
 Building the relationships by the diversification of Networks
 Fulfilling the expectations
 Spending quality time on key terms which are essential for a relationship
 The main reason for this approach is because if the steps would not be taken then it might
affect the mental condition of Jonno which can change the behavior as well as his actions.
 By using Intervention an individual can receive motivation for alcohol or misuse of any
drug and other addictive behaviors. As Jonno is still not enough mature to understand his
rights hence it is the responsibility of the organization to take steps for the right to appeal
for him.
 In such issues, it is mandatory to develop trust with the client or patients. Hence it is the
responsibility to explain the procedures used for the protection of the patient. It is not
correct to share the confidential data associated with the patient with other researchers.

Community Services 6
 Following steps should be followed for the documentation, monitoring, evaluation, and
review defined below:
 Examine the goals and objectives of the program
 Indicators should be defined
 For the closing of case various steps are categorized which are defined below:
 Examine the day of the closing case
 Tools required for case closure
Scenario-2
Tasks Reason
Communication Gap Not Required
Given Client contact details However, the client is under the care of the
organization but in case of any situation if
patient need assistance hence contact details
are provided
Completed all Intake Forms Yes, because for beginning the process the
intake form needs to be filled
Meaning of case management Not Required because the patient is not enough
mature
Determined if the client is in immediate danger
or have safety concerns
Yes, as the client suffered from physical and
verbal abuse
Discussed Taking case notes and Privacy Yes because it is important for the safety and
confidentiality of patient
Explained the role and boundaries of counselor Yes to earn the trust as well as maintaining the
relationship with the patient
Confidentiality and mandatory reporting
requirements
Yes, it is also discussed so that the client
remains satisfied and feels free to share
information.
Family Support Needed The family will be informed, however,
according to the situation there are fewer

Community Services 7
chances of their involvement
Possibility of including other services Yes so that the client does not have any
objection in future
Referral process and case conferences Yes, so that proper care and service can be
provided to the patient
Privacy consent and release of information Everything related associated with the privacy
of case is explained for client satisfaction
To ensure the client agrees with all points It is important for the organization
Asked them if they have any questions This process plays a crucial role in the entire
case hence it is also completed
Assessment 3
Case study Part-1
 The client needs mental and health support because he is suffering from verbal and
physical abuse at home and school as well.
 According to the case study the expectation and goals of Clinton will be identified which
is associated with the abuse which he is facing. In the communication process, all the
information about his educational and personal life is collected. Clinton is advised to
remain calm and relax for his short-term goal while he is asked to stay under the support
of the organization to overcome the abuse which he had faced (Horvat, Zvorc, and
Skoko, 2019).
 After the session, all the required documentation work with the client is completed and
consent form is also shared with Clinton so that he can feel free with the counselor
 For the efficiency in outcomes of the case, the organization can collaborate for the other
services which may help the client.
 For the evaluation or monitoring, the plan objectives of the case will be decided as well
as the indicators will be determined associated with the client's behavior.
 Few support roles will be chosen so that in case of any other support of client they can
perform their aligned duty (Seijger, et.al, 2019).

Community Services 8
 In order to improve the professional practice standards, a training session will be
organized for the counselor related to ethical and cultural considerations.
Case Study Part-2
 The people who will be invited to the meeting are mentioned below
 Chairperson- Look after the entire management
To: [Name of the participants]
From: [Name of the Manager]
Date: 12/10/2019
Subject: Case discussion
Notice is hereby for the staff meeting for child protectction. Details are mentioned
below:
Date: 14/10/2019
Day: Monday
Time: 4:00 P.M.
Venue: Conference Hall
Attendance is mandatory for all the staff members
Thank you
To: [Name of the participants]
From: [Name of the Manager]
Date: 12/10/2019
Subject: Agenda of Meeting
The Main agenda of the meeting will be as follows
 Addressing of the objective of organization
 Discussion on the Area of Opportunities
 Explanation about maintaining professional standards
 Monthly Report
 Other issues
Thank you

Community Services 9
 Manager of child protection- Manages the cases which are associated with
children protection
 Participants: People who are selected for the Clinton case
 Brief for the meeting chairperson
[Name of Company]
[Address]
[Email Address of Company]
[Contact Details]
Objective: The main objective of the meeting is to conduct discussion on
the areas of the conflicts and their resolutions.
Targeted Audience: People who are connected with the child protection
department
Area of Opportunity: In meeting the discussion will be conducted by the
conduct on the issues which arises with previous cases as well as to resolve
the issue of physical abuse with Clinton at his home.
Recommendation: In order to overcome from the issue the participants
will have to complete training of ethical consideration, to resolve the issues
of Clinton her sister will be asked to visit the organization for the
discussion (Akakpo et.al., 2019).

Community Services 10
 A brief for the minute taker, outlining legislative and organizational requirements
 The strategies for ensuring clients and decision making are the following:
 Setting up Goals
 Collecting accurate information
 Aware of the results
 The decision by analyzing the consequences
 Evaluation of Decision
 Case History
The name of the victim is Clinton who is facing physical abuse as well as verbal abuse.
Clinton is living with his sister and her husband. His sister also has children; at school, he
had to face abuse from some other student not only that his sister also beat him many
times after consuming alcohol. The client is not well good from his mental situation.
[Name of Organization]
[Date]
[Venue: Conference Hall]
Invitation to the chairperson
Informed to selected Participants
Documents related to case
Financial report
Monthly report
Planning report for Next Month
Required Material for Organization
[Name of Authority]
[Title]

Community Services 11
Assessment 4
Client Case Management Plan
Client Name Clinton
Contact Details Not Available
Ethnicity Male
Guardian Name Not available
Guardian Contact Not available
Referral Source
Commencement Date 13/10/2019
Review Date 14/10/2019
Case Manager:_________________________________________________________________
Contact No:
Presenting Behaviors: The client
Assessment: Client is suffering from verbal abuse as well physical abuse.
Strategies/ Intervention:
 Goal of case
 Data collection
 Analysis of Data
 Decision making
Action Plan:
 Discussion with Client
 Documentation
 Session with guardian
 A counseling session with client
Case Management Plan developed in consultation with:
The case management plant was designed under the consultation of mental health experts and
senior counselor of the organization
Who will provide the required support?
 Within the organization
The required support will be provided by the senior counselor of the organization
 Other agencies