Community and Organisations: Public Service Access and Delivery Report

This report provides a comprehensive overview of public service delivery in the United Kingdom, focusing on education and healthcare. It details the types of services offered, comparing and contrasting them with those available in Saudi Arabia, highlighting differences in privatization, teaching methods, and infrastructure. The report also outlines how the local community accesses these services, including direct access, public helplines, and the internet. Furthermore, it addresses the difficulties faced by limited English speakers when accessing public services, such as communication barriers, challenges in building relationships, and issues related to racism. The report concludes by emphasizing the significant challenges faced by non-English speakers, including communication difficulties and potential discrimination, which can impact their ability to receive quality healthcare and education. The report also references several academic sources to support its findings.

Performance Evidence Record
Unit (s): Community and Organisations
Assignment 5 – How Public Services are delivered and How Communities Gain Access
Learner:
Use this form to record details of activities or evidence (tick as appropriate)
□ observed by your assessor
□ seen by witness
□ self reflective account
□ work products reviewed by your assessor.
NB Your assessor may wish to ask you some questions relating to this activity. There is a separate sheet for
recording these. The person who observed/witnessed your activity must sign and date overleaf.
Links to Date of Activity:
Unit Assessment
Criteria Performance evidence
2.1
2.2
3.1
3.2
Search for some of the public services in your area and find out what kind of
services they offer.
Complete a written report of 300-500 words covering the following points:
 List the services provided by two public services
 For each of the two services, name three ways the service is different in
the UK from one of the countries in which your language is spoken. (For
example, if you speak Spanish and have chosen ‘Health’ you might name
three ways that the health provision in the UK differs from the health
provision in Spain).
 Name three different ways that the local community can access their
public services and explain how the community uses each one.
 Explain three difficulties that only Limited English Speakers might face if
they want to use the local public services’.

This assignment will meet the following criteria in the mandatory unit ‘Community
and Organisations’: Assessment Criteria 2.1, 2.2, 3.1 and 3.2.
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All the services that are aimed to deliver to all members and
individuals associated with the society. Education and health care are
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among the two major public services catered to people.
Types of services provided by public service
All services catered on the name of public service are directly
allocated to the general people of society. Different types of services
catered by these specific public services identified can demonstrate in
following points.
Education: is among the most significant public service area. It
involves educational planning, development and implementation in
society. Government needs to make sure that education in country is
reaching at all level of society irrespective to any economic
background of an individual. Services like providing licences to
institutions so that they can start their own institution. Apart from this
government also provide free education service to all the needy people
in society who are economically unbalanced or challenged (Curtis and
et.al., 2017). Providing free education not only involve conducting
class room activities free of cost but also to provide necessary
resources that can favour such students to gain quality knowledge.
Government has also been involved in UK in allotting education loan
to students. This has motivated many students who were not
economically pleased to enrol for further studios.
Health care: is also among the major public service area. Under this
government cater services related to health care, pharmaceutical,
Health care sector of UK involve both private and public organisation
hold. Government also implement services like providing licences to
companies involve in business operations under health care sector
(Ellis and et.al., 2017). Along with the direct health care practices
other services related to equipment, research to transform the heath
care area of country also a part of service area under the sector.
Service differentiation
Education
In United Kingdom government has given more emphasis to

privatize the entire sector. Private educational institutions are more
active in United Kingdom than government hold institutions. Whereas
in Saudi Arabia government hold institutions are contributing
massively to provide quality education. (Knight and et.al., 2020) In
United Kingdom due to available of sufficient resources modern
methods or techniques like digital classrooms, online learning and
such practices are more active. Whereas, in Southy Arabia the focus is
more towards traditional class room teaching methods. Parents in
United Kingdom are stricter towards providing quality education to
children on the other hand parents in Saudi Arabia are not much
concerned towards quality education. Infrastructure in UK is also
advanced as compare to Saudi Arabia.
Health care
United Kingdom is more developed in respect to the health
care services all hospitals are more advanced and developed. Whereas,
in Saudi Arabia hospitals are still not well-structured based on the
current or future need and requirements. Heath care system of United
Kingdom is such advanced that almost every single disease can cure
successfully in the country. Approximately £46.2 billion turnover
health care sector is contributing in the overall economy of UK
(Lomer, 2018). The other side Saudi Arabia is not much advanced
which imposed peoples to access to traditional approaches like Yoga
and other physical exercises to cure the diseases. People in UK are
also more educated as compare to Saudi Arabia which motivate them
to keep themselves healthy. This difference in health awareness
between UK and Saudi Arabia also denote in the average life
expectancy ratio between both the countries. In UK on an average an
individual lives for approximately 81 years whereas, in Saudi Arabia
the age is 75 years (Martin and et.al., 2017).
Local community access to public services
Local community can become a part of public services in the
following ways. Direct access, public help line and internet are among
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the three prominent ways to access to different public services in
country.
Direct access of services: Local people can directly approach to
hospitals and other health care institutions to cure diseases. IN
education sector also people can directly enrol into institutions
involved in providing quality education. People can directly go to
institutions can get benefits of services.
Public help line: is another suitable way through which people can
access different form of public services. In this government in UK has
issued help line number on which people can call and get access to
different public services like education, health care and other (Ozili
and Arun, 2020). This approach is effective for such people that are
looking for direction and have no clue how to access health care or
education related services available in country. Public help line is a
number or email id that help people.
Internet: is also a key medium used in United Kingdom to get access
to public services. People in UK can contact with professional doctors,
tutors to access with health care and education related services. This is
also a prefer way to utilize public services in the country. Internet
provides a massive scope to people where people can get guidance
from such professionals that are not available in United Kingdom.
People can enrol with institutions in health care and education located
outside the United Kingdom.
The above mentioned ways are among the most preferred
sources to get access to public services in United Kingdom.
Difficulties of limited English speaker involve in accessing public
services
In United Kingdom English is native language which people
speak. This language is also among the most used language at a global
level. Even if people can't speak in English but many people also
understand this language which indicate that this language is very
common to use across the globe. Following are the difficulties people

face specially to consuming public services if they lack in using the
language.
Difficulty in communication: People face difficulty in
communicating with other people. In United Kingdom only few
people understand other languages majority of population speak only
in English and understand the same language as well. In such a highly
populated English speaking country if an individual not able to speak
the language popular than this is common to face challenges while
communicating with other (Papanicolas, Woskie and Jha, 2018).
Especially in health care this issue is major where patient required to
interact with the professional doctor in regard to its disease than only
doctor or professional can guide the patient in right direction.
Building up relationship: This is among the major challenge such
people face in United Kingdom that are not capable to speak in Eglash.
They face issue in developing relationship with peoples. Especially in
education sector building relationship play huge role. Students
required to establish strong relation with other students and
professionals to gain quality education.
Racism issue: This is another key issue which people who are not
capable enough to speak in English will face in United Kingdom.
Many cases have been reported where people faced this issue who do
not belong to United Kingdom and living in the country. Government
that also implement law related to anti discrimination to overcome this
issue or challenge. This issue will resist the people to get quality
education and quality health care treatment in the country. As per the
recent records al;mist 76 thousand cases have been reported in UK
related to the racism (Ruokangas and et.al., 2020). This is a huge
number that clearly state the mentality of people in UK.
The above mentioned issues are the key challenges or issues
people will face in United Kingdom that are not capable to speak
English language. The above mentioned issues will make it more
difficult for such people to survive in the country. Many other issues
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are also faced by such individuals like loneliness, depression and many
such challenges.

Performance Evidence Record (cont’d)
Unit Assessment
Criteria Performance evidence
I confirm that the evidence listed is
my own work and was carried out
under the conditions and context
specified in the standards.
Candidate signature: Date
Assessor/Expert Witness* signature: Date
*delete as appropriate
Internal Verifier signature (if sampled): Date
ISL Performance Evidence Record v0.1
January 2017

REFERENCE
Books and Journals
Curtis, S. and et.al., 2017. Impact of extreme weather events and climate change for health
and social care systems. Environmental health. 16(1). pp.23-32.
Ellis, J. and et.al., 2017. Conceptualisation of the ‘good’self-manager: A qualitative
investigation of stakeholder views on the self-management of long-term health
conditions. Social Science & Medicine.176. pp.25-33.
Knight, M. and et.al., 2020. Characteristics and outcomes of pregnant women admitted to
hospital with confirmed SARS-CoV-2 infection in UK: national population based
cohort study. Bmj. 369.
Lomer, S., 2018. UK policy discourses and international student mobility: The deterrence
and subjectification of international students. Globalisation, Societies and
Education. 16(3). pp.308-324.
Martin, G. and et.al., 2017. Cybersecurity and healthcare: how safe are we?. Bmj, 358.
Ozili, P. K. and Arun, T., 2020. Spillover of COVID-19: impact on the Global
Economy. Available at SSRN 3562570.
Papanicolas, I., Woskie, L. R. and Jha, A. K., 2018. Health care spending in the United States
and other high-income countries. Jama. 319(10). pp.1024-1039.
Ruokangas, S. M. and et.al., 2020. Job demands and job control among occupational
therapists in public sector in Finland. Scandinavian Journal of Occupational
Therapy. pp.1-10.