CHCCOM003: Communication Strategies in Community Service Orgs

This report addresses the development of workplace communication strategies within community service organizations, focusing on information needs, conflicting interests, and the role of internal and external data. It highlights the importance of communication protocols and strategies, such as in-person communication, active listening, and web-based content development. The report also touches upon identifying and addressing conflicts of interest, emphasizing adherence to codes of conduct. It references the importance of communication channels, especially digital media, and their regulation through elements like packet size and error correction. The document is based on the CHCCOM003 unit, aiming to provide insights into effective communication practices in community service settings.

Develop workplace
community strategy
Communication strategy in Community
Service organizations

Information needs and conflicting interests
Internal data refers to the information generated from internal
documents of business departments
These departments include operations, maintenance, personal as
well as finance.
The nature of external data is the information obtained from
surveys, questionnaires, customer feedback as well as research
work within the organization, which mostly accumulated from
third party sources.
Research shows that business analysts regard internal data as
more valuable.
Conflict of interest provokes the employees on most instances to
work with divergent interests
In this case, the interests of the actor is divergent from that of the
employer or the coworkers
It is easy to identify conflict of interest for a communication
Officer since there are codes of conduct for detection of
forbidden behaviour

Communication Strategies
Talk with individuals in person
Encouraging participation in the speaking
focused groups
Emphasis on listening
Asking open ended questions
Development of web based content

Resources for communication
protocols
Communication protocols are used widely in
case of analog as well as digital
communications
Computer networks depend on the
communication protocols
The communicating devices that are mostly
used for data exchange need to agree on
various physical aspects
 The most important communication channels
are the digital media channels which are
regulated by packet size, error correction
type, address mapping, routing as well as
address formating (Dolan et al. 2017)

References
Dolan, R., Conduit, J., Fahy, J. and Goodman, S.,
2017. Social media: communication strategies,
engagement and future research directions.
International Journal of Wine Business
Research, 29(1), pp.2-19.
Dolan, R., Conduit, J., Fahy, J. and Goodman, S.,
2017. Butchibabu, A., Sparano-Huiban, C.,
Sonenberg, L. and Shah, J., 2016. Implicit
coordination strategies for effective team
communication. Human factors, 58(4), pp.595-
610.