CHC52015 Diploma in Community Services: BSBWOR501 RPL Kit

This RPL (Recognition of Prior Learning) Kit, designed for the CHC52015 Diploma in Community Services specializing in Case Management, focuses on the unit BSBWOR501, 'Manage personal work priorities and professional development.' The kit includes a knowledge assessment section covering key concepts such as personal development plans, goal setting, time management, and awareness of self. The assessment delves into methods to improve performance, including professional development, coaching, mentoring, and reflective practice within the context of case management. It also explores different learning styles (visual, kinaesthetic, and auditory) and strategies for accommodating them. Furthermore, the kit prompts the student to describe methods for achieving a healthy work-life balance. The document is designed to help students demonstrate their existing skills and knowledge through RPL, providing a structured approach to assess their competence in the unit's key areas.

CHC52015 Diploma in
Community Services
Specialising in Case Management
Recognition of Prior Learning (RPL Kit)
BSBWOR501 – Manage personal work
priorities and professional development
ASSESSMENT WORKBOOK
Assessment Workbook V1.0 Produced 15 August 2017
Copyright © 2017 Inspire Education Pty Ltd. All rights reserved. No part of this publication may
be reproduced or distributed in any form or by any means, or stored in a database or retrieval
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prior written permission of Inspire Education Pty Ltd.

Version control & document history
Date Summary of modifications
made
Version
15 August 2017 Version 1 developed 1.0
RPL Kit BSBWOR501 Version No.1.1 Produced 15August 2017
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TABLE OF CONTENTS
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TABLE OF CONTENTS...........................................................................3
RPL KIT COVER SHEET.......................................................................4
IMPORTANT! PLEASE READ..................................................................5
BSBWOR501 – MANAGE PERSONAL WORK PRIORITIES AND PROFESSIOAL
DEVELOPMENT.................................................................................... 6
I. Knowledge Assessment..........................................................................................6
KNOWLEDGE ASSESSMENT...........................................................7
II Workplace Evidence................................................................................................. 16
III. Third Party Report & Supervisor Testimonial..................................................21
IV. Evidence Submission Guide Checklist..............................................................29
RPL KIT CHECKLIST.........................................................................32
FEEDBACK........................................................................................ 33
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RPL KIT COVER SHEET
COURSE CODE AND TITLE:
CHC52015
Diploma of Community Services
specialising in Case Management
UNIT OF COMPETENCY: BSBWOR501 – Manage personal work
priorities and professional development
FIRST AND SURNAME:
PHONE:
EMAIL:
Please read the Candidate Declaration below and if you
agree to the terms of the declaration sign and date in
the space provided.
By submitting this work, I declare that:
 I have been advised of the assessment requirements, have
been made aware of my rights and responsibilities as an
assessment candidate, and choose to be assessed at this
time.
 I am aware that there is a limit to the number of
submissions that I can make for each assessment, and I am
submitting all documents required to complete this
assessment kit.
 I have organised and named the files I am submitting
according to the instructions provided and I am aware that
my assessor will not assess work that cannot be clearly
identified and may request the work be resubmitted
according to the correct process.
 This work is my own and contains no material written by
another person except where due reference is made. I am
aware that a false declaration may lead to the withdrawal of
a qualification or statement of attainment.
 I am aware that there is a policy of checking the validity of
qualifications that I submit as evidence as well as the
qualifications/evidence of parties who verify my
performance or observable skills (where applicable). I give
my consent to contact these parties for verification
purposes.
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Name : Signature: Date:
IMPORTANT! PLEASE READ
Before proceeding with the RPL assessments included in this kit,
ensure that you:
Have spoken to your Assessor through initial consultation.
Have been provided feedback from your Assessor that you
are eligible for Recognition of Prior Learning for the
following unit of competency:
 BSBWOR501 – Manage personal work priorities and
professional development
Have submitted the Authority to Release Information
duly completed and signed by your workplace supervisor/
representative to your assessor.
Important: If you have not completed any of the above, contact
your Assessor now for further guidance on how to proceed with
your application for Recognition of Prior Learning (RPL) Kit.
IMPORTANT: If you have already completed the unit
BSBWOR501 – Manage personal work priorities and professional
development through a registered training organisation – please
upload a certified copy of the statement of attainment for this
unit / copy of qualification which includes this unit.
The code and name of the unit must exactly match the one
named above – if it does not, please proceed with completion of
this booklet or contact the trainer/assessor for further advice.
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BSBWOR501 – MANAGE PERSONAL WORK PRIORITIES AND PROFESSIOAL
DEVELOPMENT
I. Knowledge Assessment
The questions in this part of the booklet cover the generic
underpinning knowledge in the following relevant unit of competency:
BSBWOR501 – Manage personal work priorities and
professional development
You must answer all questions using your own words. Some
questions cover processes you would have likely encountered in your
previous or current workplace. Ideally, you should be able to answer
these questions based on the processes in place at the workplace.
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KNOWLEDGE ASSESSMENT
1. The following are concepts and methods relevant to personal and
professional development in case management. For each concept
and method, discuss its principles and provide at least one (1)
technique that can be used.
a. Creating a personal development plan
Principles:
Happiness as the main goal
Elimination of negative emotions
Effective Communication
Technique:
Spending majority of time in
reflecting
Practicing mindfulness
Learning to use silence
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b. Personal goal setting
Principles:
Clarity
Commitment
Challenging objectives
Task complicatedness
Feedback
Technique:
The SMART Goal technique is
appropriate for setting personal
goal
SMART means specific,
measurable, attainable, relevant
and time-bound
c. Setting realistic timeframes
Principles:
Being clear about the goal- whether
it is short-term, medium-term or
long-term
Comparing the goal with behavior
profile, motivational needs and
intelligence preferences
Level of energy, determination and
drive
Understanding the resources that
are available
Technique:
Understanding the goal – how
realistic it is
What steps need to be taken and if
these are feasible
Identifying small goals first to meet
the larger goals
Achieving success in each step
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d. Performance and progress measurement
Principles:
Being open and honest
Making goals engaging,
challenging and interesting
Keeping the goals simple
Using mini-reviews to keep in touch
Aligning individual goals to the
goals of the organization
Building on strengths rather than
focusing only on correcting
weaknesses
Technique:
Key Performance Indicators or KPIs
Performance appraisals
Using management by objectives or
MBO
Rewards and Recognition programs
Performance management
frameworks
e. Effective time management
Principles:
Arriving early at work
Planning the day ahead
Prioritizing
Being efficiently effective –
effective means doing the right
thing whereas efficient means
doing things in the right way
Saving energy by putting in least
effort
Doing less things in a day but
effectively
Technique:
Delegation of work
Avoiding procrastination
Prioritizing the most important
work
Keeping a log
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f. Awareness of self, personal behaviour, and traits.
Principles:
Concentrating on being happy
Happiness depends on the own self
Being too passionate is harmful
Being able to change one positively
Knowing the strengths and
weaknesses
Technique:
Being mindful
Using positive self-talk
Recognizing the limits
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2. Listed below are methods and practices that are used to improve
one’s performance.
In your own words, briefly discuss each in the context of working
in case management. Your discussion must be between 60-100
words in length.
a. Professional development
Case management refers to the services provided to individuals and families
especially in terms of health. Professional development for those wanting to
become case managers refers to the training given to them to improve their
overall skills. The training is given to improve the skills needed for case
managers. These skills include clinical skills, management skills in terms of
managing clients, first-aid skills and communication skills amongst others.
Professional development involves improving these skills along with other
skills such as autonomy, conflict resolution, teamwork, tolerance, cultural
sensitivity and so on.
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b. Coaching and mentoring
While coaching is a short-term process, mentoring is long-term. In case
management, both coaching and mentoring are extremely crucial
because it deals with handling clients who come from different
backgrounds having numerous issues. Case managers might have to
deal with clients with history of substance abuse, or clinical depression.
Coaching will help them understand ways to cope with such clients
effectively. Mentoring in case management is important because it
would provide long-term assistance to the learners concerning dealing
with the clients. Therefore, coaching and mentoring both are important
processes in case management.
c. Reflective practice
Reflective practice refers to the capability to reflect on the actions one
performs in order to engage in a continuous learning process.
Reflection also means giving increased attention to the theories and
practical values that inform the actions one performs every day. Case
management is a field of study where reflective practice is extremely
crucial because it would help the case managers understand their
strengths and weaknesses and communicate properly with their clients.
Apart from that, reflective practice could also help the case managers
to deal with situations where she or he has to help a suicidal client.
Reflective practice brings out innovative ideas and compassion as well
in the individuals.
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