National College Australia - CHC52015: Client Representation Report

This document is a client representation report completed by a student as part of the CHC52015 Diploma of Community Services program at National College Australia. The report focuses on representing an Aboriginal community group facing challenges related to alcohol and substance abuse, while also expressing an interest in improving English language skills and health awareness. The student outlines strategies to promote the group's interests, including seminars, workshops, and health promotion camps to increase health literacy. Collaboration with medical and allied health practitioners is proposed to provide culturally competent services. The report also addresses the need for educational and job opportunities for community members and the impact of cultural competence on service delivery. Furthermore, the report describes the reporting and feedback processes, which involve bi-weekly meetings and public documentation to communicate with the client group and stakeholders. The student also includes a supervisor verification form to confirm the completion of the project according to organizational policies.

CHC52015
Diploma of Community Services
Skills Group #3: Designing and Implementing Service
Programs
Workplace Project
CHC52015-SG3-Designing and Implementing Service Programs-WP4 v0.1 Copyright © 2018 National College Australia
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CHC52015-SG3-Designing and Implementing Service Programs-WP4- v0.1 Copyright © 2018 National College Australia™ RTO ID 91000

INTELLECTUAL PROPERTY NOTICE (IP)
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Copyright 2017 National College Australia Pty Ltd. All rights
reserved.
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WORKPLACE PROJECT WORKFLOW
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WORKPLACE PROJECT COVER SHEET
Learners: Please complete the information below for this task. Once your assessor has
marked your work, you won’t be able to edit the assessment task. Please make sure you
save a copy of your assessment task for your records.
Learner Name:
Organisation:
Workplace Supervisor Name:
Workplace Supervisor
Qualification:
In this section, list your supervisor’s
highest level and most relevant
qualifications, e.g. Bachelor of Nursing.
Only qualified supervisors are permitted
to observe you performing this task.
Assessor Name:
Protecting the privacy of the client:
I understand that if a workplace assessment task requires working directly with clients, I will
need to obtain permission from the client (or their carers) and my workplace supervisor by
completing a Client Consent form.
The NCA Working with Clients Consent form needs to be completed and submitted online for
each performance task that requires direct contact with clients.
I also understand that any documents containing the clients’ information need to be de-
identified before being handed over to NCA or submitted online.
Please refer to your Assessment Guide for more information on ‘de-identifying a document’.
Declaration of Authenticity
By ticking the check box above, I declare that the tasks and written responses contained in this
booklet and any accompanying information is my original work, gathered and used to fulfil the
assessment objectives of this unit of competency.
Learner Signature:
Date:
ACCESSING WORKPLACE INFORMATION
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INSTRUCTIONS:
You will be required to access workplace policies and procedures, equipment and
resources for the purpose of completing assessment tasks.
You will need to obtain permission from your supervisor to access workplace
information before commencing this assessment task.
SUPERVISOR CONSENT
For the purpose of completing this assessment task, I provide consent for
__________________________________________________________ (student name) to:
☐ access client files/records
☐ access organisational policies and procedures
☐ use necessary workplace equipment and resources
☐ treat all information with confidentiality in line with National College
Australia’s privacy and confidentiality policy. The information collected will be
used solely for assessment purposes and will only be held on file by National
College Australia for the required retention period. Any information collected
will be de-identified prior to submitting to National College Australia; and
☐ use electronic means (photos, video recording, audio) to record and retain
evidence
Supervisor details:
Organisation name:
Supervisor name:
☐ I can confirm the student will be supervised at all times during the tasks.
Signature: Date:
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WORKPLACE PROJECT
Unit(s) of Competency
CHCADV002 Provide advocacy and representation services
Workplace Project #4 Client representation report
Assessment Instructions:
Before commencing with the observation activity, you will need to identify the
needs and interests of the two clients /groups you intend representing and decide
on the strategies to use.
Strategies may include acting on behalf of someone to negotiate access to services,
representing the interests of community groups in forums, creating a social media
campaign, meeting with members of parliament. Use the learner resources to guide
this process and then complete the client representation report using the template
provided.
Note: You will need to work within the priorities of your organisation and the
position they hold on issues. For example, organisational priorities may require you
to focus on a specific condition that is in line with the organisation’s position.
To complete this task, you will need to:
 Familiarise yourself with the task before you start. Please ensure that you
have access to the necessary resources and equipment ready
 Check the details of the evidence that you need to provide at the completion
of the task
 Ask your supervisor to complete the Accessing Workplace Information
Consent form
 Ensure that all documents are de-identified prior to submission. If unsure,
refer to your assessment guide or speak to your assessor
 Ask your supervisor to complete the Workplace Supervisor Verification form
What do you need to submit at the end of the assessment?
 Client representation report
You will be assessed on the following tasks:
Activities required for the project:
You will need to answer the following questions in the form of a submitted report.
You can use the template that has been provided to help you structure your report.
1. Identify the issues, interests and concerns of the person/group you are
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representing.
2. Describe the strategies to be used to represent/promote the client/group
interests you have identified.
3. Describe an activity that you will undertake to support your client interests
outside of your immediate advocacy role.
4. Describe a decision or development (e.g. policy/organisation change) that
you will need to consider as it may affect your representation strategy.
5. Describe reporting and feedback processes.
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Client Representation Report
1. Identify the issues, interests and concerns of the person/group you are
representing.
This can be done through discussions with the person and with key people
including experts and others who can provide advice.
A aboriginal community group is represented who has cultural integrated abuse behaviour
of alcohol and other substances but they are interested to learn English and develop their
skills about health awareness and knowledge.
2. Describe the strategies you will use to represent/promote the
client/group interests that you have identified.
Selecting appropriate strategies for promotion is crucial, as the wrong strategy
may damage your chances of success. The framework you develop for these
strategies depends on your client group, the interests being promoted and the
wishes of the people you represent.
The strategies that will be used to develop health literacy of the community would be
through the increase of health related knowledge and awareness empowerment of the
community members done through or rather through the application of seminars,
workshops and health promotion camps done in the community area.
The traditional system of the holistic healing will be collaborated with the medical and
allied health practitioners in order to deliver a more culturally competent and holistic
service to the clients (Rosewarne, Wilson and Liddle 2017)
3. You need to actively seek out and respond to opportunities to promote
the interests or represent the client group. Describe at least one
activity that you will undertake to supports your representation role.
For example: participating in events organised by allies or the community,
generating publicity through press releases, literature etc., becoming a member
of a relevant committee, giving presentations to the public.
The opportunities to promote the interests or represent the client group are
educational and job opportunities of the community workers. The educational
opportunities must be given to the children of the community and the job opportunities
must be given to the community workers and involving them in the decision making
process and the strategic processes are critical.
4. Describe a decision or development that may have a negative or
positive impact on your representation strategy.
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For example: impending changes to social policy, organisation priorities, funding
arrangements.
A cultural competence skill incorporation in the health service delivery process would
have a positive effect on the representation strategy as the service that would be
delivered would be more culturally meaningful to the clients who would be more
satisfied with the delivered health promotion program in the community settings. The
staff development sessions concerning cultural competence would need more funding
and the same must be considered (Miller et al. 2018)
5. Describe your organisation reporting processes and how you will
feedback to the client/group and other key people.
The feedback to the client/group and other key people would be provided through the
meetings undertaken twice on a weekly basis. Public speeches and documentations
are also apt ways of delivering the feedbacks to the client group that is the aboriginal
community and to the internal stakeholders in the group.
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Have I provided all of the required evidence?
The table below lists the items that you will need to submit as evidence that you
have completed all related tasks for the activity.
Please ensure that all documentation has been de-identified prior to submission.
Evidence name and brief description Evidence
type/forma
t
Have I provided
the evidence?
1. Client representation report addressing
the project questions. Document
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WORKPLACE SUPERVISOR VERIFICATION
FORM
Workplace Supervisor please confirm:
☐ You have supervised the learner while they completed the project
☐ The learner’s account of events is accurate
☐ The learner completed the tasks according to organisational policies and
procedures
☐ The learner adhered to relevant statutory and legislative requirements
☐ The learner requested permission and consent to work with clients, or access
the clients’ files, and records
☐ The learner has accurately de-identified workplace documents to protect client
privacy
Please provide feedback:
Supervisor Name:
Supervisor signature or
initials:
Date:
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