TAFE SA: Developing Cultural Safety Policy for Community Services

This assignment focuses on developing a cultural safety policy within a community services organization to better represent and support Aboriginal and Torres Strait Islander clients and colleagues. It includes drafting an email to invite a local Elder to act as a cultural broker, identifying cultural factors impacting service delivery, and creating strategies to foster effective partnerships between staff, the community, and the organization. The assignment also addresses self-determination and community control, revising strategies based on community feedback, and engaging Aboriginal and Torres Strait Islander people in the review process. Furthermore, it involves creating an information sheet for staff regarding cultural safety considerations, emphasizing the importance of environmental factors, healthcare access, and building respectful relationships. The assignment aims to promote a culturally safe environment and improve service delivery by incorporating Indigenous perspectives and practices.

TAFE SA VET ASSESSMENT
STUDENT WRITTEN ASSESSMENT
Business Unit/Work Group Community services, health & Lifestyle
Qualification Code Not relevant for common core units
Qualification Title Certificate III, Certificate IV, Diploma & Advanced Diploma
Unit Code/s CHCDIV002
Unit Title/s Promote Aboriginal and/or Torres Strait Islander Cultural Safety
Assessment Task Title Assessment 3 of 3
Student Declaration I hereby declare that the material herein submitted for assessment is my
own work except where specifically acknowledged and referenced.
Student Name
Student SIS ID
Student Signature
Date
Assessor Name
STUDENT GUIDE FOR WRITTEN ASSESSMENT
Overview of Assessment The purpose of this assessment is to assess your knowledge and for you
to discuss your ability to work with Aboriginal and/or Torres Strait
Islander People and to create a Culturally Safe environment.
Task/s to be assessed This is a written assessment task short answer question’s.
Time allowed You will have 3 weeks to complete this assessment
Location This is a take home assignment to be downloaded from Learn and
re-uploaded into Learn.
Decision making rules To receive a satisfactory outcome for this assessment students must
answer all questions to a satisfactory level using the marking guide
below.
Assessment conditions Students must complete this assessment individually and submit their
own work.
Resources required  Recommendation for use of the website www.creativespirits.info
 Recommendations to take notes of in class Learning and
activities
 Learn
 Handouts from class
Results/Reassessment When and how will the student be advised of the assessment outcome?
Provide information about reassessment process.
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TAFE SA Student Written Assessment Version 3.0 ©TAFE SA RTO CODE 41026 | CRICOS 00092B

Scenario
You are a worker in a community services organisation, & through conversations in the work place it has
been noted that Aboriginal and Torres Strait Islander clients/colleagues feel they have little to no voice or
representation in the organisation.
It is also noted that there are currently no partnerships between the organisation and the local Aboriginal
and/or Torres Strait Islander community.
The organisation believes this is a critical need for the strategic direction for the organisation and has
asked your help in developing a Cultural Safety Policy.
Q1. Draft an email to a local Elder inviting them to become a cultural broker to Aboriginal & Torres Strait
Islander Staff. Please complete your answer in the provided template but do not send it.
Include in your email
 Introduce yourself
 Introduce the organisation
 Amount of time required
 Aim of the cultural broken
To: Cultural mentor
Subject: Mediation
Hello, Mr. Mediator,
I am Mr. X working with Peacock Decoration Services Limited. I have been working with the
organization for the past three months. The organization deals on providing cleaning services, and
arrangement of podiums and any other places where as long as public meetings and events are
held. I am working with different personnels with variations in culture. but the bigger percentage is
those of Melanesian origin, “The Torres Strait Islander” and the Aboriginal, Due to your expertise in
mediation, I would therefore request you come in two weeks’ time you come reduce the conflict
between the two groups with the organization. There is need to change the perception of non
Indeginous people on Aborigines culture.
Thank you.
Q 2. What cultural factors could be impacting on service delivery to Aboriginal and Torres Strait Islander
people/communities? Provide your answer in (4) four dot points.
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 Communication difficulty
 Medical interventions and operations
 Appreciation of gender and sexuality
 Geographical location
Q 3. Use the following template to develop three (3) strategies to support the development of effective
partnerships between you, staff and the Aboriginal & Torres Strait Islander community members in your
classroom Example below.
3A strategy must involve the Aboriginal & Torres Strait Islander community
3B strategy to build partnerships with staff
3C strategy of your choice to provide a culturally safe classroom for everyone
Cultural Safety Table
3.1
Action
3.2 Deliverable 3.3What resources
would you need to
implement the
strategy
3.4
Timeline
3.5 Who will
be responsible
3.6 Agreed
outcomes
3.7 How will you know
your cultural safety
strategies are working
Display
flags in
class
The flags are in
every class
1 x Australian Flag
1 x Aboriginal Flag
1 x Torres Strait
Islander Flag
Ongoing Lecturers Aboriginal or
Torres Strait
Islander students
are more
connected to the
classroom
Aboriginal or Torres
Strait Islander
students provide
feedback that they
are connected to the
classroom
3A Art work that
shows support
to Aborigines
culture
Drawings in
school notice
board showing
the cultural
activities of
Aborigines
Ongoing Lecturers Aboriginal or
Torres Islander
students are
cooperating in
classroom
activities
Aborigines are
relating well with
others in the
classroom activities
3B Differents
cultural groups
working with
together
Staffrooms that
offer them have
group work
Ongoing Lecturers All staff either
Aborigines and
non Aborigines are
cooperating and
working together
The staff are ensuring
they work together
regardless of their
difference
3C Reducing
barriers of
communication
by employing
cultural brokers
Cultural brokers
and interpreters
Ongoing Lecturers All the students
and staff can
understand each
other due to
presence of
cultural brokers
Presence of harmony
and unity among the
staff and the students
and can freely interact
in the environment
Scenario continued…
Q4. Choose two (2) of the three (3 Above) strategies from question three (3) and explain how these will
encourage self-determination and Classroom Community control in your studies at TAFESA
1. It will support the needs of the classroom community and this increases the partnership among them
2. It will reduce cultural bias among different cultural groups
Q5. How would involve Aboriginal and Torres Strait Islander people/communities in reviewing these
strategies from Q4?
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TAFE SA Student Written Assessment Version 3.0 ©TAFE SA RTO CODE 41026 | CRICOS 00092B

By invovling them to be part of making strategies. Consulting the head of Aborigines communities is vital in
establishing strategies to enhance involvement of Aborigines people in learning , wellness and delivering
services to these communities. Following right principles and guidelines at time of doing activities with
Aborigines people invovle head of the communities and all people in the community. It is crucial to develop
positivity and respect among each other. Consulting is mostly done by two groups of people with both parties
learning in unison from each other.
Scenario continued…
Strategy number two (2) has failed (in question 3B) due to community disapproval.
Q6. How would you revise/re write your strategy?
By identifying problems that caused community disapproval and realize the issues that arose from those
groups that I grouped them together. Understand areas of misunderstandings and solve together with them
and plan on how to implement them and after implementation evaluate if it's working and it's provide safety
cultural environment.
Q 7. (From the scenario) How could you as a worker in an organisation engage Aboriginal and Torres Strait
Islander people/communities in developing and reviewing the success of these strategies, and how would
you document this? 3 examples
Examples of engagement Documentation
1. Making them problem identifiers Documenting the problem they identified
2. Making them planners Planned strategies suggested by them
3. Making them implementors Write all the activities done by them in support of
the strategies
Q 8. Scenario continued…
You have been asked to put together an information sheet for all staff in the lead up to Australia Day
regarding cultural safety considerations for Aboriginal & Torres Strait Islander staff members.
Information sheet this can be in any format that you choose:
Most of Aborigines people’s wellness is influenced by the environment characteristics
that affect wellness of an individual which leads to dirty and conditions which are not
hygiene and also leads to transfer of diseases and sicknesses. This is mostly witnessed
in remote places.The elements that have to do with environment status entails ;
impoverished living standards, overcrowding and poor hygiene conditions, leaking
sewages and facilities with poor sanitation and inadequate water supply and human
beings staying in the same places with animals. Wellness problems and treatment is not
targeted for unwell Aborigines only so that they can visit clinical areas for treatment and
the moment their sicknesses is at end stage. Dueto reluctance in finding treatment the
conditions worsens and become chronic and the treatment process becomes
complicated. Hiigh chances of it failing and also decreased life expectancy. The aetilogy
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TAFE SA Student Written Assessment Version 3.0 ©TAFE SA RTO CODE 41026 | CRICOS 00092B

of late signs and symptoms are mostly due to decreased accessibility to better health
care facilities and delay to utilize these health centers that are for Aborigines.
Major components to consider in order to have safe cultural differences in working area
is by developing relations with many categories of people like:your colleagues, those
who supervises you and managers , personnels under your care their households those
who are new to you services or those health professional who are specialized in
formulating programs, case managers or staff members who coordinate services,others
who provide services like caring. The manner ones provide services with persons from
all of these categories of people is vital, as the relations one establish with them is an
perfect image of professionalism, also in your working area and the whole organizations.
One should have critical thoughts when giving a speech ,interacting and behaving and
offering services to others and mind about their beliefs, origin and characters. There are
a lot of means to create and maintain better relations with your workmates. This mostly
is dependent on the person and also responsibility of the one your relating with. Two
critical things to consider is mutual respect and tolerating the difference between
yourselves.
Q8 Cont. How would you introduce the information sheet?
Include in your response:
 Introduction
 Two (2) reasons why it is important
 What value will this information bring to the organisation
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TAFE SA Student Written Assessment Version 3.0 ©TAFE SA RTO CODE 41026 | CRICOS 00092B

TAFE SA VET ASSESSMENT
ASSESSMENT OUTCOME
Satisfactory ☐
Not Satisfactory ☐
Reassessment Details
(if applicable)
Date of reassessment
(Attach supplementary observation checklist/s used in re-assessment)
Reassessment Outcome (if applicable)
Satisfactory ☐
Not Satisfactory ☐
Feedback to Student
Student Name
Student Signature
I have been advised of the outcome of this assessment.
Assessor Name
Assessor Signature
Date:
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TAFE SA Student Written Assessment Version 3.0 ©TAFE SA RTO CODE 41026 | CRICOS 00092B