Competency in Healthcare Organizations: A Comprehensive Analysis

This report delves into the concept of healthcare competency within health organizations, emphasizing its critical role in ensuring high-quality service delivery. It explores how competency is assessed by healthcare managers and human resource departments to evaluate employees' skills and knowledge, thereby improving the overall quality of care. The report highlights the importance of competency assessments, which can be conducted through questionnaires and evaluations of exhibited behaviors. The assessment of employee's skills and knowledge is essential to the ability of health organizations to provide the best service possible, and the report details the tools and methods used to measure and observe competency, including evaluating behaviors that reflect skills, knowledge, and attitudes. The references provided support the arguments by providing additional information on nurse residency programs and the impact of preceptorship on newly qualified nurses.

Running head: NURSING 1
Competency in health care organizations
Name
Institution

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Abstract
The thesis of the paper entails health care competency within an organization so as to ensure
quality service delivery to the patients. Competency can be defined as the ability or the capacity
to apply knowledge or skills in performing certain task successfully in their line of duty.
In health care organizations, through the management body do focus on the competency of the
workers in order to ensure better service delivery in local hospitals thus customers’ satisfaction
which ensures better health among the members of that particular community in which the
organization serve.

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Competency assessment by the health care organization
Competency assessment is done by the overall managers or the human resource manager
within the health care organization so as to determine the skills and knowledge of each employee
so as to enhance better service delivery to their customers. Human resource manager can assess
their employee’s skills and knowledge formally using various tools as discussed in the context.
By giving employees test on their skills and qualifications, human resource managers will be
able to determine each employee’s ability and understanding of their professional requirements
based on their areas of specialization.
Through preparation of the self-assessment, the employer will be able to determine and
measure the understanding and qualifications of an employee. This is possible by giving out
questionnaire to the staff members which will require an individual response based on their area
of specialization as their competency will be determined through answers provided on the
questionnaire (Letourneau & Fater, 2015).
Measuring competency in health care organization
Competency can be measured or observed by the overall manager or the human resource
manager through exhibited behaviors by the staff member. It is through observation that will
enable one to identify the skills and knowledge used in performing certain duties, therefore each
employee must portray an objective and well documented behavior (Irwin, Bliss & Poole, 2018).
Since personal behavior comprises of three aspects that is skills, knowledge and attitude,
human resource managers are able to practically breakdown the behavior exhibited by the
medical practitioners in an observable and recordable manner thus successfully measures ones
competency.

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References
Irwin, C., Bliss, J., & Poole, K. (2018). Does Preceptorship improve confidence and competence
in Newly Qualified Nurses: A systematic literature review. Nurse education today, 60, 35-46.
Letourneau, R. M., & Fater, K. H. (2015). Nurse residency programs: An integrative review of
the literature. Nursing Education Perspectives, 36(2), 96-101.