This report provides a comprehensive analysis of compliance management for Charity-Care, a Brisbane-based public company limited by guarantee. The research encompasses internal and external compliance requirements, including policies related to work health and safety, equal employment opportunity, expenses, and financial handling. It investigates external compliance with privacy laws and Australian standards. The report examines risk management strategies, the areas most affected by compliance, and the need for a robust compliance management system. It highlights the importance of a management information system and outlines the key elements of an effective compliance program: board and management oversight, a compliance program, and regular compliance audits. The report also addresses compliance risks, industry-specific requirements, and proposes improvements to the organization's compliance framework, particularly in areas such as financial fraud, accident figures, training numbers, and customer complaints. The document emphasizes the need for a strong complaints management system.
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