Analysis of Conference and Banqueting Management in the UK (HND)

This report examines the conference and banqueting industry within the UK, focusing on its size, scope, and the factors influencing its development. It provides insights into the operational and strategic issues involved in effective management, including budget constraints, planning deficiencies, and health and safety regulations. The report also explores quality and performance review methods, such as profit realization, employee performance evaluations, and self-evaluation techniques. Furthermore, it highlights the impact of various external factors, including political, social, economic, legal, environmental, and technological aspects, on the industry's growth and development, using the "Service on A Plate" company as a case study. The report concludes by emphasizing the significance of these factors for the hospitality sector and the need for strategic management to ensure success and customer satisfaction.

CONFERENCE AND
BANQUETING
MANAGEMENT

Table of Contents
INTRODUCTION.....................................................................................................................................3
1.1 Size and scope of banqueting and conference industry in UK...........................................................4
1.2 Factors that have impact on conference and banqueting sector development....................................5
2.1 Operational and key strategic issues involved in effective management of banquet or conference. . .5
2.2 Quality and performance review methods used by banqueting and conference industry...................6
REFERENCES..........................................................................................................................................7

INTRODUCTION
Banqueting and conference industry management is a part of hospitality industry within
UK, they serve its best facilities to people and garb the attention of customers effectively
(Rahimi, 2017). With the help of effective management and its team members this sector work
perfectly and across the border. Due to some changes they face many challenges but still perform
tremendously and better than before which help to grow its business and run successfully. The
present reports is based on Service on A Plate company as they provide catering related services.
It explains scope and size of conference and banqueting sector and also defines some elements
that affect on its development. It justifies the operational and strategic issues and performance
and quality review methods used by both industries. Furthermore, suability range of food
production procedure and styles and food and beverage service styles for banquet or conference.
This study clarifies the factors to consider when organizing an off site banquet or conference and
also explain key menu planning and ergonomic for conference or banquet.
TASK 1
1.1 Size and scope of banqueting and conference industry in UK
Size and scope of UK conference industry-
Conference sector is considered as the part of hospitality industry where certain events is
complete in form of weeding gigs, conference dinner etc. UK is become as the major hub for
various kind of corporate organizations and it reflects several opportunities which persist for
entrepreneurs. Conference sector within United Kingdom got the huge hike and with this, their
exist development and progress in this industry vastly. Conference sector run their business
across the border and serve its best services to local and residential people, they help to arrange
conference or business meeting. In 2014 this industry estimated £22.6 billion in destination and
venue direct spend. Size of conference sector leads to the total of 105 million delegates in which
they generate 163 million business events. In UK more than 46000 hotels generate revenues of
around 41 billion pounds, these hotels are into conferencing arrangements (Matsuo, Fukushima,
and Iwamoto, 2015). The average conference industry event size is 73 in UK, number of delegates
increase to 91 million from 86.5 million. In 2013 Due to evolving needs from customers and
powerful competition number of conference business dropped to 1.25 million as in 2012

compared with 1.3 million. Conference industry is focusing on the special business and
companies meeting that have to be done for commercial purpose. They employee more than 1.6
million people with around 128000 properties as the part of infrastructure. Conference sector
considered as the 3rd biggest sector in UK that generate wide employment opportunities and
income contributing to national or local development and growth. Academic conference, training
and professional associated conference are the three types of conferences which has been
managed by conference industry effectively.
Size and scope of banqueting industry in UK-
Banqueting industry serve its best facilities to customer specially families, they focusing
on family occasions and functions, this sector has the wide scope in their arrangements and
operations. Banqueting sector continuing to get facilities and benefits pertaining to them, its
purpose is to personal and enjoyment celebrations. Wedding and other functions and act is based
on seasonal requirements in banqueting within UK. The larger size means that there is greater
need and scope in the sector. Banqueting related to hotels and other various halls that provide
space for several events even this sector provides services by hired different food facilities
companies like restaurants. Banqueting business is responsible for providing beverages and food
services to the group of people who eat at the same time together. Scope of this industry is to
complete and serve quality facilities centering most on any celebration and bringing people
together for the any events (Avramović, Perić and Komadina, 2016). This market is estimated to be
worth of £19.9 billion to economy of UK, include spend at various occasions. Banqueting is the
most essential part of catering which consist of formal and semi informal. Formal dinner or
lunch, buffets, traditional events and reception is included in banquet functions. The banqueting
industry generate £4.3 billion in revenue which is increase 6% over the last few years trending to
generate more than £4.6 billion.
1.2 Factors that have impact on conference and banqueting sector development
There exist different elements which is usually accountable for conference and event
development and support. There are some factors that have influenced on UK hospitality sector
such as Social, technological, economic, political, legal and environmental factors is included in
external environmental macro elements that put negative and positive impact on development of
business.

Political factor- Government policies and rule put impact on conference and banqueting
industry development as well as Service on A Plate because they work under this sector and
provide the best catering services to people and help to arrange banqueting and events related
services effectively. Due to instability in government policies it makes effect on sector and
organization under working with them (Li and Wu, 2016). They need to contribute in economic
growth and helps to generate GDP which support to run their business effectively. But on the
other side if company cannot contribute to give their best in development and growth of nation it
put negative affect on its development and progress.
Social factor- Change in demand and needs of clients pay the effective role in
banqueting and conference industry. This sector is consumer-oriented industry and thus it is very
essential for them to focus or consider all the aspects of people needs. Sudden changes in their
demand in events and functions arrangement make difficulties for company and it will affect on
their current plans as well as financial budget. But on the other hand, if this sector and Service
On A Plate understand the people needs and fulfill their requirement they can build great
position in market place and it helps them to grow more and more.
Economic factor- Exchange rates, disposable income of consumers and increasing
interest rates is the major economic factors that impact on banqueting and conference sector and
Service On A plate development. Due to low income of people most of the business get
affected. People due to low income rate cannot be able to organize large events and pay money
for it which put negative impact on business progress. But on the other side if the income of
people is higher, they can be capable to pay money and able to give order to event manager or
organizer for organizing the best wedding or other events based on their requirement.
Legal factor- Consumer civil rules and rights, different prospects and health and safety
instruction, product safety and product labelling are included in legal factors. Conference and
banqueting industry as well as Service On A plate need to known what is not and what is legal if
they want to developed their business. If organization does not provide equal wages to their
employees according to law, they cannot be able to progress and developed their business
effectively as it put negative affect on their current market position as well as financial
performance.

Environmental factor- Increasing aspiration to care for environment is to have the major
control on several industry like Banqueting and conference sector (Donnelly, Rassenfoss and
Jacobs, 2016). Due to environment protection company has to contribute in CSR which make
positive impact on their development and helps to increase their profitability. But on the other
side it put negative impact on business if organization do not support to pay corporate social
responsibilities.
Technology factor- Technology play the important role in development of conference
and banqueting industry. Many organizations in this sector use Drone Camera to capture the
whole function, if Service On A plate cannot provide drone services to customers, people switch
to other event company and avoid to visit Service plate firm. But on the other side if organization
used drone camera for video shoot, they can be able to garbe the attention of consumers as well
as attract the new ones.
2.1 Operational and key strategic issues involved in effective management of banquet or
conference
Lack of Budget: Service On A Plan serving their catering services to local people and
other effectively. They organize wedding event and managed every thing perfectly, due to lack
of budget they cannot be able to run their business and make the occasion plan. Without good
budget company cannot make effective plan and fulfill the needs of their customers as it impacts
on their business as well as market reputation.
Lack of planning: Due lack of planning about wedding event or other family function it
put negative affect on company as well as whole industry. Without budgets management of
organization and banqueting industry cannot be able to satisfy the consumers.
Health and safety legislation: Health and safety of customers is the main responsibility
of banqueting and conference industry and companies working under them, it defines as key
operational issue that put impact on overall business.
2.2 Quality and performance review methods used by banqueting and conference industry
Profit realization- with the help of review past profit sheet of company banqueting and
conference sector management can be able to identify the performance and effectiveness of
business and its overall functions.

Employee performance review- By identifying the performance of workers
management of industry determine the performance level of its team and also evaluate
effectively as they working perfectly or not.
Self-evaluation- Manager of event or event organizer need to evaluate the quality of
products or services in events before presenting in front of customers, self-evaluation consider as
one of the best quality review technique that help to easily identify conference and banqueting
industry progress as well as Service On A Plate.
TASK 2
Enclosed in ppt.
CONCLUSION
From the above report it had been condensed that gathering administrations are planned
basically for businessmen who incline toward relaxation time after gatherings. Along these lines,
the gathering and meal industry has coordinated these administrations to guarantee that visitors
don't leave the spot to search for recreational exercises somewhere else. Studies demonstrate that
most lodgings have extraordinary gathering and dinner offices since they have turned out to be
truly productive business regions. Instances of perfect lodgings or hosts for meetings and dinners
are Service On A Plate. Lodgings, which offer cordiality administrations and occasions, have
demonstrated to be the best in the class of M and IT Awards, Service On A Plate offers
uncommon administration and broad free stopping and makes them a perfect spot.

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Online
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