Hospitality Industry: Trends, Issues, and Analysis Report

This report provides an in-depth analysis of the contemporary hospitality industry. It begins with an introduction highlighting the industry's significance in generating revenue and employment, followed by a discussion of managerial, legislative, and operational issues. The report examines current trends, including wellness services, innovative technologies, and the impact of overseas visits. It includes an impact analysis of predicted trends, emphasizing the customer-centric approach in the hotel sector. The report also explores the evolution of the hospitality industry over the last 25 years, emphasizing the impact of improved standards of living and technological advancements. The conclusion summarizes key findings, emphasizing the industry's ability to meet customer needs and gain a competitive edge. The report is supported by relevant references, making it a valuable resource for students studying hospitality management. It's a great example of the type of work available to download on Desklib.

Conferencing and Banqueting
Management
Task 3 & 4

INTRODUCTION
Hospitality industry in today's time has become one of the leading sector to generate
revenue and employment for the economies of various nations. It is one of world's
fastest flourishing industries that contributes around 10% of world's GDP.
Hospitality industry comprises establishments that provide food and beverages,
accommodation, restaurants and other services to in venues that are outside of the
home.

Managerial issue
• One of the most prominent issues related to managerial issues
faced by hospitality industry is of skill shortage. In case of
hospitality there is high value of expertise.
• Every organization strives to employee the best and most
professional candidate that is expert of his/her field.

Legislative issue
• Another major issues that are encountered by hospitality
industry is related to various legislation of different countries.
For instance one of the major issue faced is of minimum wages.
• As UK government is very strict in enforcing labor related laws
all the companies in hospitality sector are abide to provide
minimum wages to its employees.

Operational issue
• One of the major operational issue related to hospitality
industry is of Food Miles.
• It relates to process where in distant food is be transferred from
the time its is been prepared until it reached to its end
consumers.
• It create a lot of issues like increased price of food as compared

The current image of hospitality industry
Following is the list of various trends which are described below:
• Company offers wellness services and hence they provide the services related to
Spa.
• They also provide different sporting services such as river drafting, paragliding
to users so that they can easily visit the places.
• Hotels can also provide innovative technologies such as blueprinting, so that they
can easily identify the person and keeps a check on the persons.

Overseas Visit to UK Forecast

Generate an impact analysis for the predicted trends.
In case of hotel sector customer are centre of focus and area given top most priority
when forecasting is to be done in respect of future trends towards hotel sector of
hospitality industry. In today's modern time, new innovations and advance
technology is occurring like confirmation through mobile apps, online ticket booking
an payment system etc.

Development and trend in the hospitality industry
• In last 25 years, hotel industry has faced number of changes as
people's standard of living is improving and they are investing
more in experiencing luxurious travel and holidays.
• As hospitality industry is becoming more innovative and
progressing rapidly as they offer services for lower income to
higher level income people.

Conclusion
The report undertaken concludes that hospitality industry is one of the fasted
emerging sector in terms of catering customers needs and desires. The recent
developments in this industry is offering several facilities to customers that also
helps firms in gaining competitive edge.

References
Hertog, P.D., Gallouj, F. and Segers, J., 2011. Measuring innovation in a ‘low-
tech’service industry: the case of the Dutch hospitality industry. The Service
Industries Journal. 31(9). pp.1429-1449.
Jeou-Shyan, H., Hsuan, H., and Chang-Yen, T., 2011. Competency analysis of
top managers in the Taiwanese hotel industry. International Journal of
Hospitality Management. 30(4). pp.1044-1054.Hospitality Management.
28(1). pp.36-67.