Commonwealth Bank Conflict Avoidance & Vodafone Strategic Issues

This document presents two case studies: one focusing on conflict avoidance approaches within Commonwealth Bank Australia (CBA) and the other on strategic management issues faced by Vodafone Australia. The CBA case study identifies conflicting objectives among employees and explores techniques like accommodating, collaborating, compromising, and competing to address these conflicts. The Vodafone case study highlights strategic challenges such as increasing competition, poor network coverage, and consumer dissatisfaction, further detailing the strategic management process involving planning, environmental scanning, strategy formulation and implementation, and strategic evaluation. Both case studies include references to support their analysis, making this a valuable resource for students studying business development and strategic management. Desklib provides access to this and other solved assignments.

Avoidance Approaches to
Conflict
A case study of Commonwealth Bank
(Australia)

Introduction
• Conflicts can be stated as disagreements or
arguments between two or more parties.
• It is important to resolve conflicts in order to
ensure smoothness between operations.
• The topic selected here is “Avoidance
Approaches to Conflict”.
• The study has been presented on
Commonwealth Bank Australia.

Issue
• It has been identified that there are various
issues which are currently being faced by
internal management of the company.
• The issues are mainly based with the conflicting
objectives between employees at same and
vertical levels.
• Main aim of the report is to find out the cause
behind the issue and present viable options to
address the same

Techniques of Conflict Avoidance
Accommodating
Collaborating
Compromising
Competing

Topics covered in research report
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References
• Binder, J. (2016). Global project management:
communication, collaboration and
management across borders. Routledge.
• Church, A. (2016). Preference organisation
and peer disputes: How young children resolve
conflict. Routledge.
• Proksch, S. (2016). Conflict Management.
Springer.

Strategic management in
Vodafone

Introduction
• Strategic management can be stated as the technique of
setting goals and objectives such that company might
be able to sustain in competitive environment.
• Strategic management is inclusive of internal and
external environment analysis, creation and evaluation
of strategies, and competitor analysis.
• “ Strategic Management” is the topic selected to
complete the report.
• The company that has been chosen in order to develop
the report is Vodafone (Australia).

Issue
• It has been identified that Vodafone is being
faced by many strategic issues in Australia.
• These issues are concerned with development
of competition, poor network coverage and
lack in consumer satisfaction.
• The report would be developed in order to
effectively address these issues.

Strategic Management Process
Setting vision
and mission
Planning the
development
Environmen
tal Scanning
Strategic
formulation
Strategic
implementation
Strategic
evaluation
Decision
making

Topics covered in Research Report
Report

References
• Goetsch, D. L., & Davis, S. B. (2014). Quality
management for organizational excellence.
Upper Saddle River, NJ: pearson.
• Hill, C. W., Jones, G. R., & Schilling, M. A.
(2014). Strategic management: theory: an
integrated approach. Cengage Learning.
• Wheelen, T. L., Hunger, J. D., Hoffman, A. N.,
& Bamford, C. E. (2017). Strategic management
and business policy. pearson.