Case Study Analysis: Conflict Management at Metropole Services

This case study examines the conflict management challenges faced by Anita Jairam, a senior project manager at Metropole Services, focusing on her interactions with her team, particularly Vivek. The case study details the context of Metropole Services' focus on healthcare software, Anita's leadership responsibilities, and her previous experience. The assignment requires an analysis of the events leading to Anita's concerns, exploring the perceptions, feelings, and motivations of both Anita and Vivek. It also delves into the needs and interests of each party, the power dynamics within the team, and the conflict styles employed. The analysis includes an assessment of the effectiveness of these styles and suggests alternative approaches. The key interests requiring resolution are identified, providing a comprehensive understanding of the conflict and potential solutions.

Running Head: CASE STUDY 1
Conflict Management
Name of the Student
Name of the University

CASE STUDY 2
Provide a synopsis of the key facts of the case
From the case study “Anita Jairam at metropole services” it can be seen that Anita
was a senior project manager at Metropolis Services who handles various kinds of software
projects and with the help of the team members provides better services to the clients. The
organization Metropole is mainly focused to perform well in the healthcare business by
providing better software applications to the health centers. The responsibility of Jayram was
not only to provided better solutions by solving the errors but was also to help in the better
growth and development of the organization among its competitors. Jayram was a responsible
team leader as well as a manager who performs various kinds of roles and responsibilities
effectively and efficiently. She was also successfully in developing and maintaining good
relations with both the seniors as well as the team mates. She was even capable of performing
various kinds of tasks such as business development, human resource etc. She even
developed and implemented various strategies so that the targets can achieved within the
stipulated time. From the case study, it can also be seen that before joining the metropole
services of information, she was working in a large manufacturer organization of India. The
company used to develop and sell packaged goods to the customers. Though she and her
colleagues were not provided better training and development programs but still she had good
knowledge about the marketing and sales plan. So, it was easier for her to prove herself and
gain good position in the organization through various promotions and new responsibilities.
Jairam not only proved her skills, knowledge and performance in the sales but also within the
accounts department. It is because she was able to increase the product sales by solving the
identified problem with proper solution and techniques. In the previous company she was the
leader of both the sales and accounts team. The group members were also responsible and
good. They even respected and listened to Jairam and decisions were taken after proper
discussion and consultation with the embers. So, after sometime she became one of the strong

CASE STUDY 3
competitors for promotion in the previous organization. However, due to her good
performance she got various offers from various organizations, one of which was the
metropole organization. She was provided with the valuable information at the time of
joining Metropolis by the head of the firm Mr. Sharma and was immediately made the head
of the software developers team. There were eight male software who were already working
in a project. She even felt that she had to prove herself by performing well with the team so
she tried to build good relations with the team members. She even monitored the works of the
team members but whenever she wanted to know or ask anything she was interrupted by one
of the team members named Vivek. She was not only monitoring the performance of the team
mates but was also handling the clients by promising to better results. However, before
submitting the deadline project, instead of her, Vivek talked with the client about the
progressed. She was also shocked to know that the team members had already planned
various aspects based on which the client will be handled. So, it can be clearly understood
from the study that some misunderstandings and problems had aroused within the team. She
even realized that she was not able to develop a good relation with the team members leading
to the failure in forming better dynamics. She was even shocked as she was not involved in
important team meetings So, she had to identify the issues and solve them with proper
measures as then it would be easier to perform various tasks efficiently and effectively.

CASE STUDY 4
Symptoms: Explain the series of events that lead to Anita thinking something had gone
wrong with her leadership of the group (130)
Ans:
Explain the perceptions, feelings, and motivations of Anita and Vivek (130)
Ans:
What needs and or interests are important for each of the parties? (130)
Ans:
Explain the power dynamics; what types of power are involved and who has it? (130)
Ans:
How have the parties engaged in the conflict? (130)
Ans:
What conflict style is being used by each of the parties, is it effective, explain why or
why not? Is there another style that could have been used to have a better effect on the
conflict? (130)
Ans:
What key interests for each of the parties need resolution? (130)
Ans:
References (8)