Acsenda School of Management BADM430 Conflict Management Portfolio

This portfolio, created by Sara Emad Alsharef for BADM430 at Acsenda School of Management, explores conflict management and negotiation strategies. The assignment reflects on personal growth, transformational leadership, and the practical application of conflict resolution techniques. It includes research on conflict management models, such as the Zone of Possible Agreement (ZOPA) and Best Alternative to a Negotiated Agreement (BATNA), and the importance of communication and collaboration in resolving conflicts. The portfolio also provides insights into the student's personal approach to negotiation, the evolution of reservation points, and the use of a negotiation model in practice. The student reflects on how the course has influenced their understanding of conflict resolution and negotiation, emphasizing the importance of active listening, self-control, and the identification of conflict sources to achieve positive outcomes. The portfolio also references specific research papers and books related to conflict management and negotiations.

Portfolio
Sara Emad Alsharef
Acsenda School of Management
Professor:DrRussel.A.Horswill
BADM430:Conflict Management & Negotiations

Conflict Management & Negotiations
Based on the skills I have gained from conflict management and negotiations, I have
learned so many things. I have learned that having a conflict with someone is a normal thing but
it depends on how you solve the conflict. I have learned that conflict is part of our daily lives and
through conflict; we can into agreements and friends. I have been in many conflicts within the
school. I have been in conflict with some of my friends about various aspects of life. Through the
conflicts, I have learned so many things. I have witnessed many of my colleagues within the
university having some conflicts.
Personal growth is relevant to what has been learned about conflict management and
negotiations. I have learned that conflicts need management and self-control. Having been said
that conflict is part of our normal lives, there is a need to come up with the best resolution
frameworks that should be used to solve issues related to the conflicts. Let me discuss some
research I did in various research books. I remember learning ways of conflict management and
negotiation management. Conflict is the perceived incompatibilities that are a result of the
opposition (Taylor & Thomas, 2018). The conflict management is an employed strategy that is
used to solve the conflict (Baron, 2010).
The best time to utilize the distributed negotiation is when I learn acknowledgment of the
conflicts and ways to solve the same conflict. This would be appropriate because conflict
management is one of the best steps needed for solving disputes and conflicts between the two
people (Lytle, 2014).
The Zone of Possible Agreement (ZOPA) is relevant becomes it is the bargaining range
which exists when there is a potential agreement between two parties (Schepard, 2011). It leads

to the benefit of both parties. In this case, it is so important because it will guide me to reach into
a mutual agreement with the second party. In my opinion, conflict management involves some
steps that I am discussing below. It involves the identification of the source of the conflict
between the two parties and ways to solve the same issue (DeHoog, 2010). One of the best ways
to solve the conflict between me and another person is by first accepting my fault. I think this
will apply I am the one wrong the second party. I having been accepted my fault I need to give
the second part the sorry note for the thing we are disputing about. It all depends on whether I
have self-control or not. I need to accept the fact that I am the cause of the conflict if for sure I
am the one who caused the same. In case the conflict was caused by the other party, I need to get
a better way to approach the person for the solution. The other party might not be willing to
listen to me, but there is a better way to reach him or her. I think in this case, I should involve a
third party. Third-party should be neutral and a person who is not taking part in any side. In case
the third party is still not willing to negotiate with me, I should allow time for him or her to cool
down. This may take some time may a week or two but it will help to cool down the second
party.
Best Alternative to a Negotiated Agreement (BATNA) is important in negotiation
(Margerum, 2012). Knowing my personal BATNA will protect my interest in distributive
negotiation simply because it will allow me to have alternatives to initiate a sober negotiation
with my partner (Susskind & McMahon, 2015). Personally, my profile of a pie-slicer is being
temperamental when it comes to negotiation. The better part of my profile is I do not take action
so fast. I think through learning conflict management and negotiation, I will be able to
understand some of the key concepts that I need to embrace to make sure that I reduce the level
of hot temper in me especially during the conflict. Communication is a key factor that should be

considered during conflict resolution (Ting-Toomey, 2018). People need to seat together to come
up with resolutions regarding the problem they are facing. One of the best ways to solve conflict
is by discussing how the problem can be solved. As discussed above, this can only be done
through the identification of the cause of the conflict. Incase each party involved in the conflict
wronged each other; there is a need to come up with ways to solve it together.
I have learned that I should have the potential skills and knowledge for identifying some
of the sources of the conflicts. I have come to discover that there is a requirement for the
affirmation of the contentions and approaches to explain a similar clash. The reservation point in
negotiations evolves as negotiations proceed (DeHoog, 2010). This is because the most ideal
approaches to settle the contention among me and someone else are first tolerating my
shortcomings. This is a gradual reservation and there it evolves as we proceed with negotiation
(Atkin & Rinehart, 2016). Having been acknowledged my issue I have to give the second party
time to express their concerns. Collaboration is the preferred strategy to resolve a conflict
(Pollard, 2011). Everything in conflict management and negotiation relies upon whether we are
collaborating with my opponent or not. The other party probably won't be eager to hear me out;
however, there is a superior method to contact that person. I think for this situation, I ought to
include the outsider. Outsider ought to be unbiased and individual who isn't partaking in any
side. On the off chance that the outsider is as yet not ready to haggle with me, I ought to enable
time for the person in question to chill off. I have discovered that having a contention with
somebody is a typical thing yet it relies upon how you tackle the contention. I have discovered
that contention is a piece of our day by day lives and through the clash; we can into
understandings and companion.

Negotiations Model in Practice helped in the negotiation. It involved planning and
preparing for the negotiation process, setting and defining the ground rules to be followed,
justification and clarification, solving the problem and bargaining and finally closing the
negotiation and implementations.

References
Atkin, T. S., & Rinehart, L. M. (2016). The effect of negotiation practices on the relationship
between suppliers and customers. Negotiation Journal, 22(1), 47-65.
Baron, R. A. (2010). Environmentally Induced Positive Affect: Its Impact on Self‐Efficacy, Task
Performance, Negotiation, and Conflict 1. Journal of Applied Social Psychology, 20(5),
368-384.
DeHoog, R. H. (2010). Competition, negotiation, or cooperation: Three models for service
contracting. Administration & society, 22(3), 317-340.
Lytle, A. (2014). Culture and negotiation strategy. Negotiation journal, 20(1), 87-111.
Margerum, R. D. (2012). Collaborative planning: Building consensus and building a distinct
model for practice. Journal of planning education and research, 21(3), 237-253.
Pollard, S. (2011). The potential role of mental model methodologies in multistakeholder
negotiations: integrated water resources management in South Africa. Ecology and
Society, 16(3).
Schepard, A. (2011). An introduction to the model standards of practice for family and divorce
mediation. Fam. LQ, 35, 1.
Susskind, L., & McMahon, G. (2015). The theory and practice of negotiated rulemaking. Yale J.
on Reg., 3, 133.
Taylor, P. J., & Thomas, S. (2018). Linguistic style matching and negotiation
outcome. Negotiation and Conflict Management Research, 1(3), 263-281.

Ting-Toomey, S. (2018). A face negotiation theory. Theory and intercultural communication,
47-92.