This report investigates the critical role of conflict management within the retail sector, using Marks and Spencer as a focal point. It begins by defining conflict management and its significance in mitigating workplace issues. The report explores the major challenges faced by staff, such as differing viewpoints, unequal pay, and cultural differences, which can negatively impact performance. Through a literature review, it examines the concept of conflict management and its importance in creating a healthy work environment. The research employs a specific methodology to analyze the current issues and the importance of conflict management approaches in resolving conflicts faced by staff members of Marks and Spencer. The findings highlight the need for effective communication and strategies to foster positive relationships among employees, ultimately enhancing productivity and achieving organizational goals. The conclusion and recommendations emphasize the benefits of implementing conflict management strategies to improve overall performance and customer satisfaction. This assignment is a valuable resource for understanding conflict dynamics and effective resolution strategies in the retail industry.