Conflict/Poor Work Performance Role Play: Management Strategies

This assignment presents a role-play scenario depicting a workplace conflict stemming from perceived discrimination and poor work performance. The role play involves a manager, an employee facing discrimination, and another employee. The manager addresses the conflict, implements an anti-discrimination policy, and suggests monitoring strategies. The assignment includes email exchanges, a meeting transcript where the manager addresses an employee's poor performance due to health issues, and a follow-up email summarizing the agreed-upon solutions, including a temporary work-from-home arrangement. The solution showcases communication and management strategies to resolve conflicts and address performance issues within a company.

Role Play

Table of Contents
Role Play – Conflict/ Poor work performance ...........................................................................1
Email...........................................................................................................................................2
Meeting.......................................................................................................................................2
Follow-up email..........................................................................................................................3

Role Play – Conflict/ Poor work performance
Me: what are the difficulties you face within workplace?
Antonia: Sir, we face an issue of discrimination.
Me: I did not get you. Please explain.
Antonia: I usually feel that Mary ignores me because I belong to Romania country.
Me: But..discrimination in workplace is not true. So Mary tell me, what is the problem.
Mary: I actually did not get understand Antonia's accent and that is why, I address her though
another member of a team.
Me: But marry this is not fair enough!!
Mary: I did not mean to be discriminated..
Me: But your work clearly reflect this. So I have to take action accordingly. To minimize the
issue I would like to implement the policy of anti-discrimination and hire a supervisor who will
look after all these concern of employees, in order to tries to negotiate the things in better
manner.
Antonia: I wold request you to please review your fair work policy and diverse workforce policy
as well.
Me: yeah....sure!! but for immediate cause I would like to take action immediately.
Mary: What sir?
Me: I conduct a survey in which I take a review that no other people committing the same
mistake because for that company have to bear a huge amount, which is not fair.
Antonia: That absolutely perfect!! This immediate action will help to solve problem.
Me: Thank you so much!!
Antonia: can I suggest something?
Me: Yes.
Antonia: Please develop a strategy that helps to monitor the situation to ensure the problem is
not recurring.
Me: That is a good idea... so for that I have a strategy.
Antonia and Marry: What?
Me: In order to monitor such situation, I hire an employer who supervise the things and all the
email, telephone calls and voice calls are monitor in order to make sure that there is no racist
discrimination takes place within a premise.
1

Mary: Its a good decision because once the action are taken but not reviewed properly.
Antonia: Yes... that is why the action become incomplete.
Me: that true.. but in this case I personally monitor the situation.
Antonia: Thank you for such a great support.
Me: Anytime.
Email
To Antonia
CC
BCC Shrin (supervisor)
Subject Regarding meeting
This email is all about to inform you that a meeting is conducted on 15th October at
board room regarding implementation of policies. Here, you are free to share the
problem through which you are suffering because you are regularly calling in sick
and that is why, deadline of the work is not met and as a result, work is hamper.
So, you are invited to take participate in the meeting where agenda is To manage
conflicts between employees. So please attend the meeting positively.
Thanks
(Manager)
Meeting
Me: Hello Antonia!!
Antonia: Hello.
Me: Is everything OK?
Antonia: Yes...regarding work I do not have any problem, but I am not feeling well that is why,
my work affected.
Me: it seems you understood your responsibilities towards work.
Antonia: Of-course!!
2

Me: As you are sick and that is why, your projects hampers and we fail to attain the deadline
because of being off work so much. That is why, I called to share the problem which you face so
that I take action.
Antonia: No.. No sir I do not have any problem regarding to work.
Me: Look!! I did not want to see my work will suffer due to any conflict between employees so
please let me know the exact problem if any.
Antonia: I know because of my leaves, work affected and this creates direct impact upon
financial performance of company.
Me: As you know everything, so now you tell me if you want to suggest anything?
Antonia: No. I don't want.
Me: So, I can do a favor like I permit you to do work from home so that you take rest and
complete work meanwhile. Is it okay?
Antonia: Yes.. thank you.
Me: but after one week, I want you to come office because this policy is just to encourage you
and want to realize that employees are pillar of a company and we do not want to lose any of
you.
Antonia: Yes.. thank you sir! And make sure will not make feel regret upon your decision.
Me : Great !! have a great day
Follow-up email
To Antonia
CC
BCC
Subject Summary of meeting with agreed solution
This mail is to let you know the decision which we take in last meeting in which
I allow you to work from home for one week and after that you immediately
join office positively, as you ensure.
So please follow the rules and work accordingly.
3

Thanking You.
Manager
4