Conflict Management Report: Training and Conflict Resolution

This report analyzes a study on conflict management in healthcare settings, specifically focusing on a training program implemented in a tertiary paediatric hospital. The study investigated the impact of a four-hour training course on conflict resolution among staff, revealing that 57% of the staff encountered conflict and 91% were able to de-escalate the conflict due to the training. The research highlights the importance of effective conflict management in mitigating workplace disputes and improving patient care. The study emphasizes the benefits of training in reducing both human and financial burdens associated with conflicts within the healthcare environment. The report references the study's findings on the effectiveness of conflict management training in a healthcare context. The report also references the study's findings, highlighting the reduction in conflict and improved patient care as a result of the training, thus emphasizing the practical significance of the conflict management strategies in healthcare. The report references two key sources, Forbat et al. (2017) and Kfouri and Lee (2019), to support its findings and arguments.

Running head: CONFLICT MANAGEMENT
CONFLICT MANAGEMENT
Name of the Student:
Name of the University:
Author’s Note:

1CONFLICT MANAGEMENT
Summary
According to the study conducted by Forbat et al. (2017), a new conflict management
approach has been developed that effectively helped in mitigating the conflicts among the
paediatric staffs. Conflicts are an inevitable element of the healthcare setting and
disagreement in term of the treatment process, poor communication and treatment standards
are some of the areas of disputes that commonly occur. Kfouri and Lee (2019) opined that
conflict management strategies are useful in the prevention of escalation and thus, allowing in
offering enhanced quality of care to the patient, however, in most of the cases such
approaches are not routinely part or being emphasised in any of the clinical training. The
conflicts are found to have an adverse impact on the efficiency and performance of the staffs
and patient care. In some cases, it may result in high employee turnover; thus, restricting the
contribution of the personnel that ultimately impedes the competence level. A four-hour
training course was introduced in the study that was incorporated in a tertiary paediatric
hospital in England for a period of 18 months that was intended to identify, understand as
well as manage the conflicts occurring among the staffs. The use of a mixed study was
conducted that include self-report measures after the training and six months later, where a
questionnaire was used for collecting both quantitative and qualitative response was gathered
from 711 respondents. It was reported that 57% staffs encounter conflict and 91% of them
were able to de-escalate the conflict because of the training (Forbat et al., 2017). Thus, it can
be stated that the training had helped the staffs to reduce the human and financial burden of
conflict in the healthcare setting.

2CONFLICT MANAGEMENT
References
Forbat, L., Simons, J., Sayer, C., Davies, M., & Barclay, S. (2017). Training paediatric
healthcare staff in recognising, understanding and managing conflict with patients and
families: findings from a survey on immediate and 6-month impact. Archives of
disease in childhood, 102(3), 250-254. http://dx.doi.org/10.1136/archdischild-2016-
310737
Kfouri, J., & Lee, P. E. (2019). Conflict Among Colleagues: Health Care Providers Feel
Undertrained and Unprepared to Manage Inevitable Workplace Conflict. Journal of
Obstetrics and Gynaecology Canada, 41(1), 15-20.
https://doi.org/10.1016/j.jogc.2018.03.132