Employability Skills: Conflict Resolution in Health and Social Care

This report examines conflict resolution strategies within the health and social care sector, focusing on the context of Orchardville Company. It details various techniques, including avoiding, competing, accommodating, collaborating, and compromising, and their effectiveness in managing workplace disputes. The report also addresses strategies for improving employee satisfaction and reducing labor turnover, such as offering fair pay and implementing effective time management. It analyzes the potential positive and negative impacts of these strategies on the organization's operations, particularly within the healthcare environment. The report emphasizes the importance of understanding and applying appropriate conflict resolution techniques to create a healthy and efficient work environment for healthcare providers and other staff.

Employability Skills in Health and Social Care
Tools and techniques for developing solutions to conflict resolution.
In an organisation there are ample number of individuals working together which
can create conflict and disputes & affect the overall efficiency. Conflict refers to a
situation which arise within the organisation when goals, needs, interest or values
of individuals interfere with one another. There are ample number of techniques
which assist in resolving disputes and conflicts arise within the organisation.
Therefore, it is essential for the managers to understand different conflict
resolution techniques so that they will be able to provide healthy and effective
working environment to their employees.
Strategy one: Avoiding
It refers to the first stage or strategy where an individual ignore or avoid
the situation of conflict. With the help of this method, managers of Orchard Ville
Company decides to choose this method so that they can avoid such situation arise
within the organisation. This as a result considered as one of the easiest strategy in
order to resolve conflict but in this method issues remain unsolved.
Strategy two: Competing
It is the second strategy where employees are not cooperative in nature and
always ready to compete in order to win the situation. It is the strategy which is
not used by the managers of Orchard Ville Company, as it is not effective in order
to solve any kind of problem and negative issues arise within the organisation.
Strategy three: Accommodating
In context of the third strategy, accommodating refers to a cooperative
strategy where an individual have cooperative nature in order to resolve any kind of
negative issues and situations. In the present context of Orchardville Company,
managers highly use this strategy so that they can create positive and conflict free
environment.
Strategy four: Collaborating
It is the method which is commonly used by the managers of Orchardville
Company where individuals have both cooperative and assertive in nature. In this
type of method, each and every member take participation in order to provide
solution so that they can provide better environment to the staff members.
Strategy five: Compromising
Last and most important strategy is compromising where staff members are
partially cooperative and assertive in nature. The main concept of this method is
that every individual gives little bit of what they want and not every person get
everything they want. In the present context of Orchardville Company, managers
use this method in order to provide conflict free atmosphere.

Employability Skills in Health and Social Care
Employability Skills in Health and Social Care
Developing appropriate and effective strategies
In today competitive environment, labour turnover is one of the major problem
faced by each and every organisation. It is the term which is mainly calculated by
identifying and evaluating the reason behind leaving the organisation. There are
various reason which includes illegal practices, low wage rate, unhealthy working
environment, discrimination between employees and many more. For this,
numerous methods are considered by the managers in order to resolve all the
issues faced by employees are going to be discussed as follows:
Time scale: It is define as a measure which is used by managers as it assist
in attaining specific task within given time period. Time scale refers to an
arrangement of various events which used to measure absolute duration and time
period used by employees in order to conduct the task effectively. In the present
context of Orchardville Company, managers use this strategy so that they can
perform their work effectively.
Critical Path Analysis: It refers to one of the most cost effective technique
which is used by managers in order to timely attain the objectives. It is the
technique which requires regular mapping of each and every task in order to
identify the time taken in completion of a project. It is the technique used by
managers of Orchardville Company to examining the time taken by employees in
order to complete the work.
Apart from all these techniques, one of the most effective strategy used by
managers of Orchardville Company are as follows:
Offer fair pay: According to a survey conducted in UK, it has been
identified that around 95% of employees one of the main reason behind their
dissatisfaction is their salary and wages. Salary is one of the major factor which
affect the whole decision making process of an individual working within the
organisation. In the present context of Orchardville Company, managers need to
pay equal remuneration and salary to their staff members and also consider their
Potential impact on the business
If it is talked about potential impact on operations of Orchardville social business
organisation, then it mainly carries both negative and positive aspects while
implementing number of strategies in order to manage all the conflicts that are
being faced by healthcare providers and other staff like nurse while treating a
number of patients and these are:
Avoiding: This industry specifically depends of being very intuitive about a
person’s health and keeping care of them. Basic necessity this industry should full
fill shall be to give correct justifications of each decision they take and keenly
observe any changes. For Orchardville, avoiding is not a good solutions as there
can be several repercussions to it. It shall not work in the favour of organisations
and one can seem to have several issues such as complaints from patients and their
family & in case of some collateral damage answering several queries related to it.
Competing: In present time, this is one of most powerful force used by all
organisations to be in this industry. This guides plus gives a driven energy to
compete a task force and implement various new things such as being updated and
resourceful in any case scenarios. Health and care facilities within Orchardville,
generally do not have current specific target audience as it has its own
specialisation but nothing compared to accumulating number of people who might
use their service.