Analysis of Intercultural Conflicts and Strategies for Management

This essay delves into the complexities of intercultural conflict, defining it as emotional struggles between individuals from different cultures with varying values and norms. The analysis uses the case of Venice, examining conflicts between locals and tourists driven by issues like high living costs and infrastructure strain. The essay identifies priority conflicts between the government and tourists, exploring measures taken to manage tourism's impact. It also highlights the changing attitudes of host countries and coping mechanisms implemented by governments and organizations like UNESCO. The essay further discusses the benefits of intercultural conflict, such as increased cultural awareness and improved communication skills, while acknowledging potential disadvantages like cultural marginalization. It suggests strategies for overcoming intercultural conflict in the workplace, emphasizing clear communication, respect for cultural differences, and openness to new perspectives. The essay also provides practical steps for travelers to avoid negative intercultural conflicts, such as learning local languages and understanding cultural norms. The references provide supporting literature for the analysis.

Running head: CONFLICT
Conflict
Name of the student:
Name of the university:
Authors note:

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Part One
Intercultural conflict is defined as the explicit or the implicit emotional struggle which
takes place between the individuals of a different culture; therefore, they have different values
and norms. This mainly occurs due to an issue that emerges between two cultures in a
contradictory way (Alagözlü, 2017). By reading these articles, there are many types of conflict
which can be identified.
Conflict of interest t is a type of conflict that involves an incompatible preference for the
course of plan or action(Baker,2018). In Venice, there are several intracultural which can be
traced. Firstly there is a conflict between the locals and the visitors where it is seen that due to
the influx of large visitors in the Venetian land, the locals are finding it difficult to stay in their
native land, and it is driving them. This has mainly occurred because the locals cannot bear the
high cost of living, which is a result of the large visitors. There is a lack of opportunity as well as
the negative outlook faced by the young Venetian, which is driving the youth from their native
place. There is also a priority conflict between both parties. Priority conflict refers to the conflict
when two parties argue over a certain work (Okech et al. 2016). In the case of Venice, also, there
is a conflict between the tourist and the government agencies (CNN, 2020). The government is
struggling with the negative impact of huge tourist, which is straining the infrastructure. This is
segregating the locals as ad as well as the tourist. Places like that Venial Utica Card is only
available to the indigenous population (the telegraph UK, 2020). The government is taking the
new measure in order to drive away from the motorist, thus harming the interest of the motorist
visitors. The mayor has taken steps to temporary regulations of the tourist and restricted several
historical sites. Therefore a priority conflict is surfacing.

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Venice is known to be a sinking city; however, it is sinking in the pressure of the tourist
in recent years. Therefore the city is taking some punitive measure which deals with daily
visitors. The city has started to differentiate between the locals and the tourist. The attitude of the
host countries has changed over time. Firstly it was about revitalization where the host countries
would embrace the economic benefit which is associated with tourism. This is pretty much
evident in the case of Venice. However, with the recent turn of the event, which has exploited the
infrastructure and also the lowering of the indigenous population of Venice, the government has
taken an altogether different stance. The government first has resorted to redirect the tourist.
There are several restrictions which are imposed on the tourist, great landmarks of Strada Nouva
and Piazzale Roma is shut down (Venezia Autentica | Discover and Support the Authentic
Venice, 2020). The tourist, if they have not reserved the parking spot was redirected into another
spot. There is a certain coping mechanism that has introduced not only by the government of the
country but by UNESCO as this problem become significant in recent years. Several campaigns
that have been launched include #EnjoyRespectVenic. The country is also facing a changing
trend in the influx of visitors. There is a tourist who is facing Venice in a day hour trip, which
has dramatically modified the social, economic, logistic as well as the tourist aspect of the city.
The Venetian government has also banned certain behavior pf the tourist, which includes
standing ideally in one corner or swimming or immersing part of the body in the canal, and
sitting in several places is banned by the government.
Part Two
Intracultural conflict is not only useful in the establishment but also the maintaining of a
positive intergroup relationship. Therefore the people who see themselves as possibly engaged in
the process of communication and are capable of giving as well as receiving feedback (Boulding,

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2018). apart from this, the people who are engaged in intercultural conflict can help to increase
cultural knowledge as well as awareness. The communication skill and tolerance as well as
ambiguity can also be increased as a result of this. It also increases the likelihood of the
individuals in order to challenge the people's believes so that they can embrace a new
perspective, which will allow more opportunities to grow as well as practice variations in the
intercultural advising style.
There are several disadvantages as well as intercultural conflict. The culture of the host
country in a dominant society in order to marginalize this minority group. This will have a
successful relationship ship in the minds of the people (Coleman, 2014). One example can be
given in this regard. In one of the experiment, some of the American reaction is to befriend the
international students while others said that they are not. The research that was done on the topic
also found that there is a greater prejudice in the minds of the home students, and they often
describe the other students with negative words. If this was the situation, this would, of course,
create a negative impact in the mind of the students and thereby hampering not only their studies
but also their social skill.
In the workplace, certain things should be applied in order to overcome intercultural
conflict. Firstly clear communication is essential for effective functioning, and it is necessary for
each employee in the organization to understand each other and see beyond culture in order to
gel together and work together and efficiently. However, it must be noted that that person should
also learn to promote cultural differences in the workplace. This will make them rise in creativity
(Kim & Coleman, 2015).this will promote socialization in the workplace, and also make the
work environment fun. The people should also try to open to new things in order to
accommodate intercultural conflict. The core idea is not to boundaries, but it is to build bridges

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so that the door can be opened in order to accommodate cultural differences (Ting-Toomey,
2014). While engaging in dealing with people from different countries, it is important to know
the standard of business ethics of the different countries people. For instance, the people of
Australia are adamant about engaging with people in dealing if they have to build a certain
relationship while in the case of the US there is no such reservation, and they are only thinking
of financial gain (Törzs, 2014).
Intercultural conflict can be solved in the interpersonal relationship. Respecting each
other culture can open up the minds of the individuals, and it can open up the minds of the
individuals (Gonçalves et al. 2016). For travelers, there are certain steps that can be followed in
order to avoid negative intercultural conflict. For instance, they can learn new local languages
which include please, thank you, excuse me as well as sorry. It should be kept in the mind of the
tourist that most native people cannot speak English; therefore, certain words should be known
by them. If the tourist makes efforts to know the local words, the natives would appreciate the
effort and will guide the tourist. Secondly, it is important to know the culture before traveling as
certain activities in certain culture is strictly prohibited, and they might view the things being
rude. For example, in middle east countries, people avoid touching food with the left hand
because of personal hygiene, while in the northern part of Africa, the soles of the shoes are never
shown. It is also extremely important to keep the voice down in public. It is very much important
to know to be sensitive to noise in the public area.

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References
Alagözlü, N. (2017). Cross cultural conflict resolution styles: Data revisited. International
Online Journal of Education and Teaching/ISSN: 2148-225X, 4(3), 199-211.
Baker, M. (2018). Translation and conflict: A narrative account. Routledge.
Boulding, K. E. (2018). Conflict and defense: A general theory. Pickle Partners Publishing.
CNN. (2020). Venice to separate tourists and locals over busy May Day weekend. Retrieved 18
March 2020, from https://edition.cnn.com/travel/article/venice-separates-tourists-and-
locals/index.html
Coleman, P. T. (2014). Power and conflict.
Gonçalves, G., Reis, M., Sousa, C., Santos, J., Orgambídez-Ramos, A., & Scott, P. (2016).
Cultural intelligence and conflict management styles. International Journal of
Organizational Analysis.
Kim, R., & Coleman, P. T. (2015). The combined effect of individualism–collectivism on
conflict styles and satisfaction: An analysis at the individual level. Peace and Conflict
Studies, 22(2), 137-159.
Okech, J. E. A., Pimpleton-Gray, A. M., Vannatta, R., & Champe, J. (2016). Intercultural
conflict in groups. The Journal for Specialists in Group Work, 41(4), 350-369.
the telegraph uk. (2020). Travel destination. Retrieved 18 March 2020, from
https://www.telegraph.co.uk/travel/destinations/Europe/italy/veneto/venice/articles/
venice-tourism-crowds/

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Ting-Toomey, S. (2014). Managing identity issues in intercultural conflict communication:
Developing a multicultural identity attunement lens. Oxford handbook of multicultural
identity, 485-506.
Törzs, E. (2014). Restorative justice approaches in intercultural conflict settings: Findings of a
survey and implications for practice. Temida, 17(3), 87-102.
Venezia Autentica | Discover and Support the Authentic Venice. (2020). Why Tourism In Venice
Is Doing More Harm Than Good And What We Can Do About It. Retrieved 18 March
2020, from https://veneziaautentica.com/impact-tourism-venice/