HND Hospitality Management: Conflict Management Research Project

This research project, conducted by a student, investigates the crucial role of conflict management in enhancing the working environment, specifically focusing on the St. Pancras Renaissance Hotel in London. The project begins with an introduction outlining the background, statement, aim, objectives, and research questions, followed by a rationale and a Gantt chart with a work breakdown structure. The core of the project explores the need for conflict management within organizations, its relationship with employee relations, and the significance of a positive work environment, particularly in the context of the hotel. The research aims to identify the importance of conflict management in improving the workplace and the project includes literature review on these key areas. The project emphasizes the significance of effective conflict resolution strategies for managers to reduce disputes, enhance employee performance, and achieve organizational goals. The research provides a comprehensive analysis of the challenges and solutions related to conflict management within the hospitality sector.

Research Project

Table of Contents
Table of Contents.............................................................................................................................2
Title of research: “To identify the importance of conflict management in order to enhance the
working environment of St. Pancras Renaissance hotel, London”. A case study of St. Pancras
Renaissance hotel, London..............................................................................................................3
Introduction of the research:............................................................................................................4
Background of the research....................................................................................................4
Statement of the research........................................................................................................4
Aim of the research:...............................................................................................................5
Objectives of the research......................................................................................................5
Questions of research.............................................................................................................5
Purpose and scope of the research:.........................................................................................5
Rationale for the research topic:.............................................................................................5
Gantt chart and Work breakdown structure:..........................................................................6
Literature Review.............................................................................................................................8
The need of conflict management in an organisation.............................................................8
The relation between employee relation and conflict management.......................................8
Need for positive work environment in St. Pancras Renaissance Hotel, London..................8

Title of research: “To identify the importance of conflict management in order to enhance the
working environment of St. Pancras Renaissance hotel, London”. A case study of St.
Pancras Renaissance hotel, London

Introduction of the research:
Conflict management refers to a method used by large number of organizations in order
to reduce or manage the conflicts and disputes arise within the organization between employers
and employees. In a manager there must be effective skill for managing conflicts so that they can
provide better working environment to their staff members. Conflicts are inevitable and therefore
it is very essential for the organization to reduce such problems which affects the performance of
employees. In order to handle conflicts and disputes, managers adopt different types of
strategies. In reference to St. Pancras Renaissance Hotel, London it is very essential for the
management team to develop proper strategies and plans so that they can reduce conflicts and
increase the performance of employees. With the aid of healthy and strong relationship between
employee and employers they can enhance the efficiency and attain their goals effectively.
Background of the research
Conflict management defines as a method adopted by organizations in order to identify
and reduce disputes arise within the organization effectively. In every business entity, conflict is
one of the common thing which affects the overall performance but cannot be avoided by
anyone. In order to reduce the negative impact, managers need to be highly skilled so that they
can eliminate such circumstances. Various methods can be adopted by the leaders in order to
avoid conflicts which includes collaborating, accommodating, compromising, avoiding and
collaborating. Furthermore, there is an accommodating manager in an organization who
cooperates with there staff members in an effective manner. It is one of the most significant
approach where expert handle the disputes and conflict. On the other hand, collaborating
managers are the one who avoid conflicts by becoming partners with other person. It is the
approach used by management team in order to eliminate difficult condition and find the best
possible solutions. Similarly, competing is a approach where employees attain their goals and
objectives by win and lose methods. At last, compromising is a lose lose situation where
managers accomplish their pre defined targets.
Statement of the research
For sorting things in an effective manner, it is essential to have conflict management
skills within the organization. For this managers and leaders have effective skills and knowledge
so that they can resolve the issues arise in the company in effective manner. It is important for

them to know how to react in such situations. Therefore, it will aid in enhancing the efficiency of
staff members along with the performance of enterprises. In the present context of St. Pancras
Renaissance Hotel there are various problems associated with the sales of the hotel as well as
performance of it’s employees. In the present report, chosen topic for is for identify the needs of
conflict management skills in the organization.
Aim of the research:
“To identify the importance of conflict management in order to enhance the working environment of
St. Pancras Renaissance hotel, London”. A case study of St. Pancras Renaissance hotel, London
Objectives of the research
 To analyze the requirements of conflict management within the St. Pancras Renaissance
hotel, London.
 To understand the relationship of employee and conflict management. To examine the demand of positive work culture within the organization.
Questions of research
 What is the requirements of conflict management?
 What do you understand by relation among employee and conflict management ?
 What is the demand of positive working environment within the company?
Purpose and scope of the research:
One of the major aim of this research is to identify the importance of conflict
management within the organization in order to increase the working environment of hotel.
Thus, it is very essential for every organization to manage conflicts effectively as it will aid both
employees and employers in order to enhance the performance. According to this, employee get
encouragement to perform their task appropriately and within specific period of time.
Rationale for the research topic:
In context of St. Pancras Renaissance hotel, London there are some situations arise within
the organization which affects the performance of staff members. Reason behind this is that there
are some issues faced by the employees which reduces the profitability along with performance
of the hotel. With the help of this research they will reduce the conflict and disputes situation
arise within the organization as well as enhance their performance. Apart from this, by

eliminating such adverse situation managers develop positive working environment in order to
beat competition and attain their goals within specific time period.

Gantt chart and Work breakdown structure:
Gantt chart- It refers to a 2-D graphical representation with the help of which
organizations develop a schedule for performing their task according to it. Gantt chart is mostly
used by project managers when they start a project and when it ends. Project can be short term
as well as long term oriented. when a project start and what is its end date. So this is useful to
showing time duration of a particular project. Vertical axis shows the list of various functions
and on the other hand horizontal axis defines the estimated time period in which work should be
completed. A project manager use Gantt chart in order to analyze the position of task allotted by
them which is required to be completed by staff members within given period of time.

Work break down structure – WBS refers to a systematical hierarchical structure with
the help of which they divide project goals into small sub section. These goals are distributed on
the basis of requirements of work which need to be completed within specific period of time.
Different tasks are allotted by project supervisor as well as provide their guidance to the
employees in order to remove defects while performing activities. Three levels are involved in
the work break down structure which is internal, core and external level of the project. Managers
need to focus on balancing labor, cost as well as time occurred in order to finish the task.

Literature Review
The need of conflict management in an organisation
The relation between employee relation and conflict management
Need for positive work environment in St. Pancras Renaissance Hotel, London