Athabasca University: Confrontation Strategies and Workplace Conflicts

This assignment explores confrontation strategies in the context of a workplace conflict, specifically focusing on a scenario involving shift work disagreements between colleagues. The student analyzes the situation, highlighting communication breakdowns and differing perspectives as root causes of the conflict. The student then discusses the importance of mediation and finding mutually agreeable solutions. Furthermore, the assignment details several strategies for effective conflict resolution, including improving communication skills, offering apologies when appropriate, and focusing on job-related issues rather than personal blame. The student pretests their own confrontation skills and references relevant academic sources to support their analysis and recommendations for managing similar situations in the future. The assignment aims to provide practical insights for resolving workplace conflicts and fostering positive working relationships.

Running head: CONFRONTATION STRATEGIES 1
Confrontation Strategy
Student’s Name
University Affiliation

CONFRONTATION STRATEGIES
Confrontation Strategy
I have had several arguments with my colleague because we work in shifts. One time we
argued because we work in shifts. We have different schedules and I work during the night. It is
because she thinks that she has a lot of and works under pressure more than me; thus, she wanted
to switch place from time to time. We argued and I claimed that she worked in a much
disorganized way. Our argument resulted in conflict, and we could not agree to anything. In
order for us to work together, we had to get along by finding a solution.
First, we involved a mediator who would act as a neutral party and help us solve our
differences. Both of us were at fault because we blamed each other for our shortcomings that led
to more arguments (Firdous, & Anayat, 2018). According to Wolsiefer, and Stone, (2019), in
such confrontation, I could have faced it in different and better way so as to handle the situation.
Working during the day can be challenging; thus, accepting to interchange sometimes would not
lead to conflict between the both of us (Nielsen, & Angel, 2016 .Furthermore, there are strategies
that I will use if this situation comes up again, and they include. Also working on communication
skills, apologizing when appropriate, Dealing with the job instead of blaming each other could
also help to avoid arguments (Beest, van Bemmel, & Adriaansen, 2018). By doing this, it would
prevent us from having conflict again, and we will avoid getting into trouble.

CONFRONTATION STRATEGIES
Reference
Beest, H., van Bemmel, M., & Adriaansen, M. (2018). Nursing student as patient: experiential
learning in a hospital simulation to improve empathy of nursing students. Scandinavian
journal of caring sciences, 32(4), 1390-1397.Retrieved from
https://www.ncbi.nlm.nih.gov/pubmed/29920725
Firdous, S., & Anayat, M. S. (2018). Impact of Teaching confrontation Strategies to Promote
Critical Thinking in General Nursing Students. Asian Nursing Research, 12,
77e85.Retrieved from https://www.ncbi.nlm.nih.gov/pubmed/30286373
Nielsen, A. H., & Angel, S. (2016). Consolation or confrontation when interacting through an
ICU diary–A phenomenological–hermeneutical study. Intensive and Critical Care
Nursing, 37, 4-10.Retrieved from https://www.ncbi.nlm.nih.gov/pubmed/27522306
Wolsiefer, K., & Stone, J. (2019). Addressing bias in healthcare: Confrontation as a tool for bias
reduction and patient and provider self-advocacy. In Confronting Prejudice and
Discrimination (pp. 275-297). Academic Press.Retrieved from
https://idiscover.lib.cam.ac.uk/primo-explore/fulldisplay?
vid=44CAM_PROD&docid=44CAM_NPLD_MARC019304780&fromSitemap=1