Comprehensive Project Quality Plan for Construction Projects

This document presents a comprehensive project quality plan tailored for a construction project, specifically a 4-story building. It outlines the purpose of the plan, emphasizing the delivery of a quality product that meets client expectations within budget and timeframe. The plan details the quality management approach, encompassing quality assurance, quality control, and project deliverables acceptance criteria. It also includes a project overview, quality standards, and quality tools. The document further elaborates on quality assurance and control processes, project monitoring, deliverables acceptance criteria, project audits, management escalation, team roles, and plan approvals. The plan incorporates elements such as defining material requirements, workflow planning, and material testing. The document concludes with appendices and provides a structured approach to maintaining and improving quality throughout the construction project.

Project Quality Plan
Project Name:
Department:
Focus Area:
Product-Process:
[ensure your version of this title page meets all of the assignment requirements]
Prepared By:
Project Quality Plan Version Control
Version Date Author Change Description
Confidential Project Quality Plan
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items such as acceptance
criteria, or quality standards.

TABLE OF CONTENTS
1 PROJECT QUALITY PLAN PURPOSE......................................................................3
2 QUALITY MANAGEMENT METHOD..........................................................................3
2.1 QUALITY PLAN PROCESSES...................................................................................3
2.2 PROJECT OVERVIEW..............................................................................................3
2.3 QUALITY STANDARDS............................................................................................3
2.4 QUALITY TOOLS....................................................................................................4
2.5 QUALITY MANAGER’S RESPONSIBILITIES................................................................4
3 PROJECT QUALITY ASSURANCE............................................................................4
3.1 QUALITY ASSURANCE PROCEDURES......................................................................4
3.2 PROJECT MONITORING PROCESSES.......................................................................4
3.3 PROJECT IN-PROCESS QUALITY MONITORING........................................................4
4 PROJECT QUALITY CONTROL.................................................................................4
4.1 PROJECT DELIVERABLES.......................................................................................4
4.2 PROJECT QUALITY CONTROL PROCEDURES...........................................................4
4.3 PROJECT DELIVERABLES TEST & ACCEPTANCE PROCESS.....................................4
4.4 PROJECT DELIVERABLES ACCEPTANCE CRITERIA..................................................4
5 PROJECT AUDITS & QUALITY REVIEWS................................................................4
6 MANAGEMENT ESCALATION PLAN........................................................................4
7 QUALITY TEAM ROLES & RESPONSIBILITIES.......................................................4
8 QUALITY PLAN AUDIT LOG......................................................................................4
9 QUALITY PLAN APPROVALS...................................................................................4
10 APPENDICES............................................................................................................. 4
10.1 PROJECT QUALITY PLAN SECTIONS OMITTED........................................................4
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1 PROJECT QUALITY MANAGEMENT PLAN PURPOSE
“The purpose of this project quality plan is to describe all the activities involved in the
construction of a 4-storey building with the intent to deliver a product by concentrating on
realizing the client’s quality expectations. Accordingly, the company’s policy is to ensure that it
is in a position to provide a quality product at the lowest cost, within the timeframe and to the
client’s specifications.”
2 QUALITY MANAGEMENT APPROACH
Managing project quality requires an approved quality plan encompassing three major quality processes
defined in Section 2.1. The quality plan is developed and approved during the project planning phase to
confirm major deliverables/milestone acceptance criteria and manage approved project processes.
2.1 Quality Objectives of the Project
“The purpose of this project quality plan is to describe all the activities involved in the
construction of a 4-storey building with the intent to deliver a product by concentrating on
realising the client’s quality expectations. Accordingly, the company’s policy is to ensure that it
is in a position to provide a quality product at the lowest cost, within the timeframe and to the
client’s specifications.”
2.2 Quality Plan Processes
 Quality Management (Quality Assurance of both the processes to deliver the product and
project management processes)
Quality assurance activities focus on both the processes to create the product but also the
processes to manage the project. Quality assurance is a method to ensure the project will satisfy
the quality standards and will define and record quality reviews, test performance, and customer
acceptance. Quality assurance is based on the assumption of continuous improvement.
 Quality Control
Quality control activities are performed continually to verify that project management and project
deliverables are of high quality and meet quality standards. Quality assurance also helps uncover
causes of unsatisfactory results and establish lessons learned to avoid similar issues in this and
other projects.
 Project Deliverables and Processes Acceptance Criteria
Project team members and key stakeholders agree at the project planning stage on formal project
processes and major deliverable acceptance criteria that will be used to evaluate final deliverable
results before the results are formally approved.
Differences between Quality Assurance and Quality Control
“Quality assurance is a process which focus on giving assurance regarding the quality request to
be attained while quality control focus on meeting the quality request.
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QA target to prevent defect while the goal of QC is identifying and improving the defects.
QA is a technique of managing quality while QC is the approach to verify quality.
QA process does not include program execution whereas QC involves program execution.
QA is the process of establishing the project deliverables whereas QC is the process of verifying
the project deliverables.”
2.3 Project Overview
“Commercial buildings such as an office accounts for approximately 20 percent of the
construction output in Canada. Therefore, the commercial industry demands for buildings which
are fast to construct, flexible, high quality as well as adaptable in the application and energy
efficient is usage (Pheng, & Meng, 2018). Accordingly, composite as well as steel construction
which is used in the construction of the 3-storey building which has long span benefits, rapid
speed of construction, enhanced quality as well as reduced environmental effects. The goal of
this construction project is to build commercial buildings which are energy sufficient and of high
quality which is environment friendly. Accordingly, the 3-storey building is constructed with
available resources in addition to manually levelled resources with the help of Microsoft Project
software. The total construction costs is estimated at $30,000. Certainly, to make sure that there
is no clash in activities the project employ a project plan which schedules each task and the
timeframe. The assumption made in the project is that there.”
2.4 Quality Standards
“There are various risks in construction project therefore the construction will be done against the
construction International standardization of organization (ISO). In order to ensure quality
standards the construction will observe several steps to improve the construction quality
standards (Griffith, Stephenson, & Watson, 2014). The first step is getting the right specification
by checking on manufacturer’s websites and product installation specifications as well as
reviewing the building code and industrial standards. Another quality is construction site
specification and defining the right approach by looking for any discrepancies. Quality standards
help to determine ways on how to eliminate causes of unsatisfactory performance.”
2.5 Quality Tools
“Check-sheet: it is used for recording the construction events and non-events.
Checklist: It is used to inform the project manager if there are certain things which ought to be
checked.
Histogram: It provide the graphical illustration of the specific measured values in the
construction data set based on the frequency of occurrence which aid in visualizing the
distribution of data.
Pareto analysis: It is an approach used to give priority to the problems in the construction project
in order for early attention to focus of such issues with the greatest impact.
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Cause and effect diagram: It is significant in subdividing the main cause of a problems which
happens during the construction course.”
2.6 Quality Manager’s Responsibilities
“The responsibility of the project manager is to lead the project team through constant
communication and holding meetings regarding the progress of the project. The manager work to
ensure that quality is not hampered in any way by ensuring the project team adheres to all the
construction standards.”
3 PROJECT QUALITY MANAGEMENT (Quality Assurance)
Quality assurance helps to establish if a deliverable is acceptable based on the processes used to create
it. Quality assurance processes are used to evaluate overall project performance frequently and to
determine that quality reviews were held, deliverables and project management processes were actually
tested, and customer acceptance acquired.
3.1 Quality Assurance Processes
“The QA procedure include defining requirements, material requirements, planning, testing of
material. Defining requirements is the initial step which is used to determine the customer’s
needs (Chen, & Luo, 2014). Accordingly, this is a crucial stage since the structural design of the
construction is determined by the client’s needs. On the same note material requirements is the
next step which comes after the identification and definition of the customer’s needs (Bull,
Castro, & Nakada, 2018). Indeed, material requirements is significant and it has to listed so that
to understand all the necessary materials and supplies which will be used. Thus, after the
material planning has been completed it is essential to begin to develop a plan for the completion
of the different tasks through a clearly drawn workflow outline (Howarth, & Greenwood, 2017).
During this point the project manager invites tenders so as to get the building material and
supplies which have to be recoded for future reference. Lastly but not least material testing
where it is good to test the materials before using them. Therefore, at this period internal and
third part laboratories will test the composition of the chosen materials for approval or
disapproval.”
3.2 Project Monitoring Processes
“The monitoring process is done by construction supervisors who work to see to it that all stated
standards have been adhered to.”
3.3 Project In-Process Quality Monitoring
“Assurance is assessed all through the construction course by supervisors working to ensure that
the project meet all standards as specified in all steps.”
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4 PROJECT QUALITY CONTROL
4.1 Project Deliverables
“The project deliverables include the final complete finished product.”
Milestone Deliverable
Project planning  Clearing the construction site
 Determining client’s requirements
 Stakeholder involvement
Scheduling  Feasibility
 Planning
 Execution
 Implementation
 Closure
Communication and reporting  Progression of the project
 Change introduction
4.2 Project Quality Control Activities
“Quality control process involves the following:
Determining the program of quality control
Proactively controlling the quality conditions of the processes events.
Inspecting the effectiveness of the quality process activities in time.
Setting the process control point with major controls.”
4.3 Project Deliverables Acceptance Criteria
“Once the product has been accomplished the building will be assessed by the relevant state
construction agency to ensure that its meets all the construction regulations and standards.”
5 PROJECT AUDITS & QUALITY REVIEWS
“The audit plan will involve talking to the construction client and project personnel, observation, and
reviewing quality assurance and quality control records and report. After conducting the audit an action
plan will be developed so as to figure out on how to improve the results.”
Project Quality Audit
Review
Planned
Frequency
Quality Review
Auditor (role) Comments
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6 MANAGEMENT ESCALATION PLAN
“An escalation plan is a set of processes which are set in place to deal with unresolved issues”
Escalation
Level Escalation Threshold Management Role Issue
7 QUALITY TEAM ROLES & RESPONSIBILITIES
Project Team Role QA Responsibilities QC Responsibilities
Planning prevent defect managing quality
Monitoring prevent defect identifying and improving the
defects
Control establishing the project
deliverables
verifying the project deliverables
8 QUALITY PLAN AUDIT LOG
[List all quality-related issues and resolutions resulting from quality plan audits and reviews of quality
assurance processes]
Quality
Review Date Activity Reviewed Issue Resolution
3/12/2018 Product quality The product delivery has
some flaws
Work on the flaws to ensure
the product meets client’s
specifications
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9 QUALITY PLAN APPROVALS
[provide at least 4 roles for approval]
Prepared by ____________________________________________________
xxxx
Approved by ____________________________________________________
xxxx
____________________________________________________
xxxx
___________________________________________
xxxx
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10 APPENDICES
[Check your assignment to see if additional information is needed in appendices. Use sub-headings for
your different appendices]
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