Business Case: Consultancy Strategy for a Cafe in Jersey, UK

This report presents a business case analysis for a cafe in Jersey, UK, focusing on the challenges faced after a merger with another company. The primary issues identified are related to managerial practices and a lack of employee training. The report proposes a consultancy strategy utilizing expert and process consultancy models to address these problems. It outlines the types of consultancy, resources needed (data, infrastructure, human resources, and skills), a timeline including meeting schedules, and the scope and targets of the engagement. The report suggests that expert consultancy can be used to address the lack of training, while process consultancy can help manage managerial complexities. The timeline includes meetings to assess progress and evaluate the effectiveness of the solutions. The report emphasizes the importance of data, infrastructure, human resources, and skills in resolving the business issues. The goal is to improve the cafe's operational efficiency, employee performance, and overall business outcomes.

The Business Case:
Café in Jersey

Contents
DESCRIPTION OF THE ORGANISATION CONTEXT AND SUMMARY OF THE
BUSINESS ISSUES........................................................................................................................1
THE CONSULTANCY STRATEGY.............................................................................................2
Type of consultancy model..........................................................................................................2
Resources.....................................................................................................................................3
Timeline.......................................................................................................................................5
Scopes and targets........................................................................................................................6
Deliverables and risks..................................................................................................................6
CONCLUSION................................................................................................................................7
SELF REFLECTION REPORT......................................................................................................7
REFERENCES................................................................................................................................8

DESCRIPTION OF THE ORGANISATION CONTEXT AND SUMMARY
OF THE BUSINESS ISSUES
Company A is a business establishment that runs its business with the help of its 26 Cafes
in Jersey. This business venture is established in Jersey, UK. Within its cafes and outlets, the
manpower of particular firm offer coffee, tea and homemade cakes. Also, they offer cold and hot
lunches as well as sandwiches. All the 26 cafes of this company are open all days of every week
and there are, within each and every shop, one store manager and three staff people who
employed on a full time basis to operate and manage the cage as well as provide effective
facilities to its target audiences (Chong, 2018). In 2019, firstly, the respective company planned
merger with an establishment which is known as Company G that owns seven coffee shops in
Jersey. Also, cause of merger, Company A suffered issues in context of managerial practices.
Additionally, due to merger, particular firm want to train the employees of Company G so that
they can comply with the policies of Company G. But the company did not organised training
sessions and programmes periodically which arise the issue of lack of training in the company.
The administration of establishment suffered problems cause of merger and acquisition. In
order to manage and handle them, there are some assumptions that can be included here like
purposes. In 2019, Company A planned the merger with Company G. The owners of Company A
plan this action to become preponderant in the Jersey market, but it is the first time particular
firm consider a merger and acquisition plan. Due to this, the specific establishment lead to
confronts in order to managerial practices. Cause of these challenges, the administration of
Company A is not capable to administrate the business efficiently or in more systematic manner
that affects the productivity of company. Also due to not conducting training programmes on
time, the workers of establishment are not perform their duties and administrate the enterprise in
developed manner that influence the revenue and sales of corporation.
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In order to manage and resolve the business problem which is faced and suffered regarding
managerial actions and lack of training, the administration of Company A can follow and use
consultancy model (Leising, Quist and Bocken, 2018). In context of challenge of managerial
activities, the administration of the corporation can efficiently monitor and consider consultancy
model and approaches like expert consultancy and process consultancy planning which enable in
managing and developing managerial activities of business. Also, overcome and manage the
problem of lack of training, the management of Company A can organise training sessions and
programmes to its workers so that they can execute their allotted work and duties in adequate
form.
THE CONSULTANCY STRATEGY
Type of consultancy model
Consulting is the process of enabling business enterprises to improve their productivity.
Organisations may draw upon the services of administration for a sort of reasons, including
gaining sterna suggestions and access to consultant’s specialised expertise. There are some key
models and tools of business consulting like Expert and process consultation process (AbuThahir
and Krishnapillai, 2018). These approaches leave the corporation more capable to future self
development, more aware of its own operating system, more highly networked and more
familiarised to a sense of ownership and accountability. When a business consulting advice,
organisation leader must improve the skill of determining clearly the performance of a
consultant’s principle model of assistance. Each has important underlying assumptions and each
can under the effective conditions be beneficial. A consultant may also choose to play any
function depending on their area of specialisation and the framework which help is needed.
However, there are diverse consultants who generally work from the expert or process consultant
role. The explanation of some consulting approaches is as below that can be included by the
administration of particular firm in form of its existing business circumstances:
Expert consultancy is a tool and approach is generally and mainly the most common in
organisations. It is also utilised many time in such areas as training, organisational assessments
and topical workshops in reference of dealing with business firm problem. In particular venture,
in order to challenge of lack of training, the management can utilised this tool that enables in
improving productivity and execution of business and practices. A person in the organisation
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analyses they could use some help in managing with a business problem and issue along with
looks for an intrinsic and extrinsic expert to take in to meet the demands. The internal and
external expert comes in, does the work and offers a report of suggestions an assist in
administrating the business problems (Dickerson and Hassanien, 2018). This tool works effective
when resolving problems and managing issues that calls for an expert to fix a machine, wire a
building and perform a fiscal audit etc. This model is effective when the parameters of a problem
are acknowledged, standardised and replicable and are closed system.
Process consultancy planning is also a crucial tool and model of consultation as well as it
can be a series of steps assisted through the consultant that enable the client to observe,
understand and act upon the problem which arise in the user business in context of improving the
situation as defined by the client (The Four Basic Approaches to Consultation. 2012). This tool
is the series of interrelated stages and processes which develops readiness and ownership in user
base to create the attempt theirs. This approach sustains the user to improve ownership in order
to take the required level of responsibility in the change and development process.
This model is the philosophy and activity made on the idea that challenges are solved more
effectively and efficiently as well as sustainably of the company itself is at the core of both
analytical and counteractive effectiveness. This approach supports both responsibility and
control with the client. In Company A, the administration of the corporation can include this tool
towards the assumption of managerial complexities that are suffered through the enterprise cause
of acquisition and merger with other similar sector company. In order to it, this tool will help in
solving confronts and improve new skills through partnership and mutual engagement of
business.
Resources
It indicates to that resource that are utilised through the organisation form of operating of
operating and running the business in efficient and methodical form. In Company A, the
resources are needed to operate the business of the organisation in more developed manner.
There are such adequate assets that are usage and links with the business problems have to be
particular:
Data is one of the resources which are needed to the particular firm in form of
administrating the managerial challenges of the enterprise. It can also work as the tactic because
it will provide the brief data regarding the Company A and Company G goods, facilities, costs,
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profits and other that can function in an efficient manner in resolving and administrating
managerial problems regarding (Suhud and et. al., 2020). Additionally, it can also provide the
data regarding the training in form of programmes and sessions that is offered to its workers in
specific time frame.
Infrastructure states to the design, structure, area, organisational instruments and many
others in cafe. With the assistance of this resource, the administration of particular venture can
resolve the business problem such as administration in business. For instance, if the specific
company face issues after merger regarding the sitting of seniors and workers then can provide
particular cabin to superiors and provide a wide space to employees where they can perform their
responsibilities in more amended way (Suawa, 2018). Additionally, the management of
Company A can also make improvement in the management of its consumers by offering them
sitting as per them like 2 people table and more as they demand. Also, if the company face
problem regarding offering management of training then it can offer a particular training space
where employees can be trained or they can get training regarding the policies of business so that
they can comply as per them. In Company A, the infrastructure consider destination of cafe,
table, chair, design, structure, decoration and many more.
Human resource is one of the main resource that highly effective for operating the business.
In context of resolving issues of venture, they can include both human resource in form of
consumer and team in form of employees. For instance, in order to clients, the administration can
include their views in term of specific business issue. Additionally, they can utilise workers
knowledge and abilities in form of overcoming from the issues of business that is presently
suffered by the business of Company A. Within the respective firm, the human resource consider
as staff, waiter, manager, cashier and many other person who make contribution in running the
business of cafe.
Skill is a crucial asset that is required to execute the task activities and employment duties in
more efficient form. With the assistance of this, the employees of Company A can perform their
work in more amended form. For instance, for the role of senior manager skills like
interpersonal, mentoring and problem solving will be required in term of resolving issue of
workplace and managing employees (Rohman, 2020). Also, in term of manager, abilities like
communication and management will be required so that they can easily sharing necessary
information of the company to workers. Along with this, staff member will require,
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communication, management and professionalism so that they can make effective interaction
with clients, management their work in more effective manner.
Timeline
It refers to the time period which is taken and consumed by the project in term of
managing business activities and operations. In term of defining the time period of particular
activity, the management of the respective firm can consider Gantt chart which is a project
administration tool enabling in the scheduling and setting up of projects of all sizes, although
they are purposely helpful for make simpler compound projects (Teng and et. al., 2020). In this
report, form of handling with the establish assumptions, the organisation can consume 10 month
of time frame and defined Gantt chart is demonstrated the activities:
The administration of Company A can organise three meetings with the clients. The first
one is conduct a few days before authorized begin of the engagement to agree on mid terms and
long term meetings and their communication goals such as position of the project and main aims
(Chiappinelli, 2018). The second meeting is conducted after 5 months from the starting date of
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the communication. It is used to evaluate the consultancy process. The objective is to determine
the position of created resolution in term of managerial activities and lack of training issues of
the company. The final meeting is held before leaving the company after the primary plan has
been organised. The key objective is to analyse the effective solution in term of overcoming the
particular issues which are faced by the firm due to some its business activities.
Scopes and targets
The description of scope which has consultancy engagement has as under:\
 The consultancy engagement has a wide scope as when the management of Company A
make consultancy engagement by following and considering models of consultancy like
expert and process in term of dealing with the issues such as lack of training and
managerial issues respectively (Dryglas and Salamaga, 2018). The management of the
respective firm can consider expert approach it is crucial and essential for dealing with
the challenges related to trainings etc. So the involvement and use of this model will
assist the organisation in dealing with these kinds of business problems. Also, the another
consultancy model has a wide scope by making engagement of this tool in context of
dealing problem of managerial activities, then it enable in offering effective management
solution which assist in managing the business action in effective form.
 The another scope is consider with the development of the firm that when the venture
manage its business activities and have skilled workforce then it will operate its business
in effective manner as well as effectively accomplish its business objectives in more
developed manner.
Deliverables and risks
The deliverables of this engagement is discussed as below:
 By making engagement and considering particular consultancy model, the administration
can make developed in its business. For example, by considering and using expert
consultancy model, the firm can deal with its lack of training issue (Ahmad and et. al.,
2020). This engagement of this approach will assist in offering effective training to
employees so that they can make development their particular abilities and knowledge
that will assist them in executing their assigned work in more developed manner. As
containing this plan as a strategy to be deployed for hitting the objectives of the firm.
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 Also, another tool of process consultancy plan can work a strategy which will assist in
resolving the problems of managerial activities of the business. The engagement of this
tool will assist in operating the business of the venture in effective and adequate manner.
The engagement risks mostly linked to the result of the determination. For example, if the
issue regarding managerial activities is not resolving in effective manner then it arise the risk of
inefficiency in management of the firm. (Ohunakin and et. al., 2019) Also, if the employees will
not get proper training then they will not provide effective contribution in the business of the
firm.
CONCLUSION
From the defined information, it has been concluded that within the handover stage,
consultants have meeting to discuss the issue of the company so that they can create an effective
solution that will able to different issues which are arising within the establishment. By
considering consultancy models as business strategies, the management of Company A can deal
with its challenges like issues in managerial activities and lack of employees training. A second
decisive stage includes Company A’s administration. By implementing expert consultancy and
process consultancy plan the results can be obtained in term of sustainable and effective
management of business activities as well as development in productivity due to improvement in
employees’ skills cause of training. This will assist in successful running of venture in more
developed form.
SELF REFLECTION REPORT
At the time of module’s lecture, I appreciated the most differences between the two basic
consultancy models such as expert and process defined. Regarding Company A, there are two
issues that is suffered by the venture, the key challenges is suffered in the managerial process of
the enterprise cause of merger with another firm Company G as well as other is lack of training
periodically cause of high customer base. In context of dealing with these issues, expert and
process tools can be considered. Along with this, I also learned about to manage and deal with
any issues regarding this term by using effective models. Also gain information about the
managerial issues and other business related complexities.
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REFERENCES
Books & Journals
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environment on visit intention. Journal of Tourism, Hospitality & Culinary Arts
(JTHCA), 10(2), pp.35-46.
Leising, E., Quist, J. and Bocken, N., 2018. Circular Economy in the building sector: Three cases
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AbuThahir, S.B.S. and Krishnapillai, G., 2018. How does the Ambience of Cafe Affect the
Revisit Intention Among its Patrons? AS on the Cafes in Ipoh, Perak. In MATEC Web
of Conferences (Vol. 150, p. 05074). EDP Sciences.
Dickerson, C. and Hassanien, A., 2018. Restaurants’ social enterprise business model: Three
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Suhud, U. and et. al., 2020. Measuring customer satisfaction of a café and coffee shop colony at
a traditional market. Journal of Foodservice Business Research, 23(1), pp.78-94.
Suawa, R., 2018. THE IMPORTANCE AND PERFORMANCE ANALYSIS OF STORE
ATMOSPHERE AT CABANA CAFE. Jurnal EMBA: Jurnal Riset Ekonomi,
Manajemen, Bisnis dan Akuntansi, 6(4).
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Dryglas, D. and Salamaga, M., 2018. Segmentation by push motives in health tourism
destinations: A case study of Polish spa resorts. Journal of Destination Marketing &
Management, 9, pp.234-246.
Ahmad, W. and et. al., 2020. Schwartz personal values, theory of planned behavior and
environmental consciousness: How tourists’ visiting intentions towards eco-friendly
destinations are shaped?. Journal of Business Research, 110, pp.228-236.
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Ohunakin, F. and et. al., 2019. Employees’ retention in Nigeria’s hospitality industry: The role of
transformational leadership style and job satisfaction. Journal of Human Resources in
Hospitality & Tourism, 18(4), pp.441-470.
Cheng, K. and Furusawa, I., 2018, October. The deployment of a mixed reality experience for a
small-scale exhibition in the wild. In 2018 IEEE International Symposium on Mixed
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Teng and et. al., 2020
Chiappinelli, 2018
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